Sportaza Casino - Several months account still not closed

Dear Bedotar,

We've reviewed your request and confirmed your account is now closed.

Our records indicate that your account closure request did not mention a reason related to gambling addiction.

Therefore, we regret to inform you that your refund request is not valid.

Kind Regards,
Sportaza Casino Team

Dear @Bedotar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

As you can see no word of apology. No explication at all. Why they did not close my account for several months. Why they totally ignored my last emails, where i was mentioning gambling issues. Why they were on purpose violating they own rules. I know I cannot win this. Doesnt matter. I can only hope that others will see what kind of people they are.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.