Sportaza Casino - Sportaza Closed My Account Without Any Explanation

Dear Sportaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Hahakaka,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,
Sportaza Casino Team

Dear Sportaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Hahakaka,

I hope this message finds you well.

Please be informed that your account has been closed as per administrative decision. To proceed with the withdrawal of your active balance, kindly provide us with the details of your bank account in the following format as a reply to the email we have sent you :

• Full Name (please include all names including middle names)
• E-mail
• IBAN or Bank Account Number
• BIC
• Bank name & location city
• Country of where bank is

If you have any further questions or require assistance, please don’t hesitate to let us know.

Best regards,
Sportaza Casino Team

Dear @Hahakaka,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

The account remains closed. However, I have received the remaining balance. I find this solution fair, so the case is resolved.

Thank you, AskGamblers, for your assistance — without your help, I believe I would never have received a response from Sportaza.

Kind regards,
Hahakaka

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.