Sportaza Casino - Sportaza is declining my payout without a reason

Dear @Scarface96,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The total amount is 400€.

Dear Sportaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

No updates. I am still waiting for my money....

Dear AskGamblers,

Thank you for reaching out to us.

Please forward the player's account credentials in order to proceed as requested per email.

Thank you in advance!

Best regards,
Sportaza Casino Team

Dear Sportaza Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Scarface96,

Thank you for reaching out to us.

We apologize for the delay.

We are working with the relevant department in order to process your request.

As soon as we have an update, we will let you know.

Best regards,
Sportaza Casino Team

Sportaza Casino Team
That's what you tell me since two weeks.

AskGamblers: It is unbelievable. Sportaza has canceled my withdrawal now for the second time without giving a reason. So, I've been waiting for my withdrawal for two weeks now, and every time I request it, they cancel it for no reason. In the chat, they always say it's a technical issue. It just doesn't stop.

Here ist the proof. They don't want to pay out. I am waiting since two weeks. They are declining every time because of "system problems".

Dear Scarface96,

We apologize for the inconvenience, we are currently in communication with the relevant department in order to process your request.

Once we have an update, we will let you know.

Best regards,
Sportaza Casino Team

That's what you are telling me since two weeks

Dear Scarface96,

Apparently there is an issue with the provider, please make a new withdrawal request but this time via IBAN/Bank transfer.

This method does not require making a deposit beforehand.

Please let us know once you have made the request.

Best regards.
Sportaza Casino Team

Done.. I am waiting

Dear Scarface96,

We have received the request.

We are in communication with the relevant department in order to process your request as soon as possible.

Once we have an update, we will let you know.

Best regards,
Sportaza Casino Team

Dear Sportaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Scarface96,

I am happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

There are currently no pending withdrawals in your account.

Best regards,
Sportaza Casino Team

Dear @Scarface96,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.