Sportaza Casino - Account reopened after Self Exclusion Sportaza

Dear Sportaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello Could you please provide an update on the status of this responsible gaming case? Thank you.

Hello friends, I'm giving you an update. I'm not feeling very well and I'm having suicidal thoughts because gambling has been destroying my life for over 10 years now. I asked Sportaza, a highly rated casino, for protection in 2022, and today I'm only asking for peace and justice because I should never have made 1,146 euros in deposits and lost them. I don't know how to bet, they know that. I had already asked in tears to close this account in 2022. Today, I want justice, reliability, responsibility for responsible gaming, and a refund of the deposits I should never have made on your site because it should have remained closed due to gambling addiction. Please, just be human and understandable. Thank you for your correction, I'm in a terrible emotional state.

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that Sportaza Casino management will soon provide an update regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear all,

This complaint has been reopened as per Sportaza Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear All,

We kindly inform you that the refund request was successfully completed on 23rd of April.

Thank you for your cooperation.

Kind Regards,
Sportaza team

Dear @Riko92,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello, The Sportaza website refused to refund the full amount I deposited after reopening my account. They only refunded half to resolve the problem once and for all. I'm asking them to pay the other half. I'm an addicted and vulnerable gambler, and in a very precarious situation, I accepted half because I needed the money to pay off the unpaid rent. I therefore ask them to please contact me so they can refund all the money I should never have deposited on the website. Thank you, Sportaza, for your understanding.

The Sportaza website refunded €523, but the deposit amount after their reopening error was €1,146, so €623 is missing. A screenshot is attached. I ask the website to kindly refund me the exact amount and not to gamble on this issue and my vulnerability. Thank you. I'm not a gambler like the others, but I'm sick and in a very precarious situation. Thank you, Sportaza, you'll come out of this stronger!

Dear Sportaza Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation why the player wasn't paid the full refund. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We kindly inform you that an e-mail was sent to you with the required information.

Kind Regards,
Sportaza team

Good morning, I would like to intervene in order to complete the information transmitted by Sportaza to Ask Gamblers.

I would like to inform you first of all that I am in a vulnerable and ill situation. I requested reimbursement of all of the deposits, I mean all of the deposits, since March with several emails because I was in a situation of great financial distress.

No money because of the game and because of the reopening of my account by Sportaza where I lost 1146 euros. Sportaza contacted me and offered to reimburse 523 euros.

I refused and asked them to pay the full amount. They took advantage of my weakness to make me sign a waive in exchange for 523 euros. but that cannot be bargained for. they must refund the entire deposit not half.

I therefore trust sportaza to reimburse the remaining amount and the matter will be resolved. I will send you my emails, the responses to emails from sportaza. please resolve the problem quickly

Now the reality is here after the reopening of my account by sportaza without my agreement while the account was permanently closed for addictions since 2023 I lost 1146 euros with supporting screen copies. and not 523 euros. 620 euros are therefore missing and this cannot be bargained for. we must correct this injustice we must not take advantage of the weakness of a man today on his knees. I am therefore waiting for the missing reimbursement of 622 euros. thank you Sportaza for the respect and collaboration I have always respected you so thank you for correcting this injustice.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Sportaza Casino management acted in accordance with their Terms and Conditions.

In addition to the above, it became clear that player agreed to the compensation offered by the casino.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.