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Sportaza Casino - Withdrawal on Sportaza delayed for unknown reasons

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Beschwerde-Info

Unseriöses Casino

Sportaza Casino

Betrag

€ 56

vor 1 Woche

Hello,

I submitted a withdrawal of 56€ on Sportaza Casino, and in their Terms and Conditions, it says that withdrawals are being processed within 3 business days, excluding weekends and public holidays.

I wrote to their Customer support and sent them an email, but they didn’t give me an answer other than that my complaint is noted.

They also delayed my withdrawal, and I submitted it on October 3rd.

It has been more than 5 business days, so I am here to resolve my case, and I want my money on my card.

vor 5 Tagen

Dear aaandela23572,

Thank you for reaching out to us.
We are sorry to hear about the delay and your frustration.

In order to further investigate your claim we would kindly like to ask you to provide us with your username and email address to locate your account.

Thank you for your understanding.

Kind regards,
Sportaza Casino Team

AskGamblers
vor 5 Tagen

Dear Sportaza Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 5 Tagen

Dear Askgamblers,

Thank you for the provided information.

Dear aaandela23572,

We would kindly like to apologize for the delay of your withdrawal request.
Please be informed that your payment has been forwarded to the relevant department with priority.
We expect the finalization of your transaction in the nearest time.

Thank you for your understanding.

Kind regards,
Sportaza Casino Team

vor 5 Tagen

Hi,

My username on Sportaza is andela112 and email is the same like on your web.

Sportaza Casino I have been told this multiple times in this 2 weeks of my waiting. I want my withdrawal because I have been waiting way too long for no reason (You didnt say reason of delay).

vor 4 Tagen

Hello,

I am here to inform everyone that I recieved my withdrawal.

Thank you

AskGamblers
vor 2 Tagen

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sportaza Casino Beschwerden

  • 10 von 14 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 5 Tagen Durchschn. Lebensdauer
  • 1,080 USD Durchschn. Betrag

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