Sportaza Casino - Endless verification process

Dear @maakkee,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello

I have 500€ withdraw waiting there

Dear Sportaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear customer,

Thank you for reaching out!

Please be informed, that we require you to provide the Transaction history of the account you used to perform a transaction of 12931 EUR to the payment method that was used to make a deposit, i.e. the account from which the transfer of 12931 EUR was sent.

We hope this helps clarify what we are expecting to receive.

Sincerely,
Sportaza Administration

Hello

Both of files I have submitted show transaction history of account for time period you requested so your explanation doesn't make sense.

Best regards

Dear customer,

Thank you for your reply. We are investigating the matter.

Sincerely,
Sportaza Administration

Waiting for updates

Dear Sportaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear customer,

Please be informed that after checking the provided document, we see that the transaction details for the transaction of 12931 EUR are missing from the file. The details are present for the similar transactions in the document. Please note that we require these details to be visible in order to verify your account.

Sincerely,
Sportaza Administration

Hello

Please elaborate how this file doesn't show transaction history of account? If you can read every deposit/withdraw transaction has this information: booking day, clearance day, deposit/withdraw, sum, balance, id of transaction. Your explanation doesn't make sense.

Best regards

Dear Sportaza Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Customer,

As we explained previously, the transaction history does not contain the details of the transaction in question. We kindly ask you once again to provide the Bank Statement with more details about the transaction in question.

Thank you for your co-operation!

Sincerely,
Sportaza administration

Hello

Please elaborate why are you calling statement of investment account as bank statement? Still there is details of booking day, clearance day, deposit/withdraw, sum, balance, id of transaction. Your explanation doesn't make sense.

Best regards

Dear all,

This complaint has been reopened as per Sportaza Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

We are happy to inform you that the account has been verified!
Thank you for your patience and co-operation.

With this we consider the matter to be resolved.

Sincerely,
Sportaza Administration

Dear @maakkee,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello

Thank you for verification Sportaza. Sportaza had cancelled my initial 500€ withdraw 30th Jan. I have requested new withdraw and as soon as I will receive it I consider this case to be resolved.

Best regards

Hello

I have received the payment case is now resolved.

Best regards

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.