Tsars Casino - Verzögerte Auszahlung von €3,800

Hello!

Unfortunately, at the moment we have difficulties with the provider who makes transfers via bank.

8.8 We will try to satisfy your request regarding the payment method and currency of the withdrawal. However, this cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You, such as through different payment providers, bank draft, or bank transfer (any fees associated with the relevant payment methods are set out on the Website). Similarly, in some cases, the withdrawal currency may be different from the currency in which your deposit was made or otherwise requested by you, and in circumstances where we need to convert your deposits between different currencies, the conversion rate we use will be set at our discretion.

We may suggest that you make a withdrawal in Cryptocurrency, which will be much faster. This problem is being solved as a top priority. Sorry for the inconvenience

Best regards
Peter

Hi Peter,

Thank you for your prompt reply.

I can only offer skrill for other payment options, as I don't have a crypto wallet.

Otherwise I'll have to wait.

if something happens, I will report here.

I hope that the payment via bank transfer will work quickly soon.

Best regards

the withdrawal from 11/19/21 for 2000 € has been processed.

the other withdrawal of 1800 € from 11/20/21 is unchanged.

I hope that this will be processed in a timely manner.

get in touch as soon as something changes.

Kind regards

Hi there,
the first payment of 2000 € has arrived.

the second payment of € 1800 from 11/20/21 is still unprocessed.

best regards

Hello!

We are still waiting for confirmation from the bank, at the moment your last transaction is in "Pending" status
Regarding skrill / Neteller - unfortunately for your country, these methods are not available in our casino

Best Regards
Peter

hi peter,

the withdrawals were both successful and went to my bank account.

thank you peter and big thanks to the askgamblers team.

the complaint can be closed as resolved.

Hallo zusammen,

Auf Grundlage der letzten Veröffentlichung betrachtet das Beschwerdeteam von AskGamblers diesen Fall als gelöst und hat ihn somit offiziell geschlossen.

Wir danken beiden Parteien für ihre Unterstützung während des Beschw­erd­eve­rfa­hrens.