Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

BrandyD24

10/10

Playamo is a great site. Good pays and VIP manager Zack is super responsive and always looking out. Best VIP manager ever. Payouts are super fast, and quick and restrictions and minimal.

Dear BrandyD24, We sincerely appreciate your kind words and are thrilled to hear that you’ve had such a great experience with our platform! Your shoutout to Zack has been shared — we agree, he’s fantastic. It’s always our mission to offer quick payouts and smooth VIP service, and we’re so happy to know you’re enjoying it. Best wishes, Playamo Team

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Vip hosts ensure you are well looked after, there is so much variety in every aspect from deposit options to games. There is always something new to try and always the old school to go back to

Nothing I have not had a bad experience as of yet. I cannot say a bad word about the casino or the customer service, or with being able to deposit or withdraw

Dear Ehemmo2, Thank you so much for your thoughtful feedback! We’re thrilled to hear that our VIP hosts and variety of features have made such a positive impression. It’s wonderful to know you’ve enjoyed seamless experiences across deposits, games, and withdrawals. Your satisfaction is our top priority, and we look forward to continuing to provide a reliable and enjoyable environment for you. Warm regards, Playamo Team

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Masilin

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The verification process was surprisingly fast, taking less than an hour to complete. I deposited $50 and played a mix of table games and slots, eventually winning $220. The withdrawal was approved quickly, and the funds were in my account within 24 hours. The platform works well on mobile devices, and customer support was very responsive when I needed assistance with the deposit process.

Dear Masilin, Thank you for your kind words! We’re glad to hear that our verification process was quick and that your withdrawal went smoothly. It's fantastic that you enjoyed both slots and table games, and that our mobile platform met your expectations. If you ever need further assistance, our team is always here to help. Best wishes, Playamo Team

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Payen

10/10

Won around $235 on slots last weekend and decided to cash out, half-expecting a delay. Surprisingly, the withdrawal landed in my e-wallet in less than 12 hours—faster than I thought! Games run smooth, tho some live casino tables feel a bit laggy at times. The interface is okay, kinda basic, but easy enough to navigate. Bonuses? Meh, they exist, but some wagering requirements are kinda sneaky, so read before you claim. Customer support was fine, but not the fastest—took them an hour to respond when I had a question about a cashback promo. Not perfect, but solid enough to keep me coming back.

Dear Payen, We appreciate you taking the time to share your experience. It’s great to know that your withdrawal was processed promptly and that you’ve enjoyed the games. Your feedback on support response times and wagering requirements is valuable—we’re continuously working to improve both clarity and efficiency. Thanks for your trust, and we hope your next session brings even more excitement! Sincerely, Playamo Team

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Julian6057

10/10

Well I’ve played with Playamo for that long now it was my first real online gambling site that always paid out if u were patient enough to let them process it and not cancel like I did many times. 2/3 days withdrawal funds were cleared and I’d won 18k beginners luck and never even verified my details yet !! So I was stressing and thought no way there not gonna verify me after a big win. History shown me they paid out 2/3 working days and I’ve been on and off them for the last 5/6 years as my base casino while dabbling in sites here and there but never trust that if I win huge I’ll get paid !!
(: 10/10 recommend this casino. verify, wait , paid , happy (:

Forgot to add I also got a vip manager Lera she is the best always checking in little side bounus or making me aware of any up-and-coming events etc. TOP class

Dear Julian6057, Thank you for such a detailed and heartfelt review. It’s an honor to be your go-to casino over the years. We're happy to hear that you've consistently received your winnings and enjoyed the VIP treatment from Lera—she’ll be delighted to read your praise. Your loyalty means the world to us, and we’re always here to support your gaming journey. With appreciation, Playamo Team

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Stinwessen

10/10

Nice selection of games and generous bonuses, especially for newcomers. Withdrawals are fast and hassle-free. I just wish they had a dedicated mobile app, but they have mobile website, also not bad. But for now, I stick to playing on my computer.

Dear Stinwessen, Thank you for your kind review! We’re pleased to hear that our game selection, bonuses, and withdrawal process have all met your expectations. While we currently support mobile play through our optimized browser platform, your suggestion for a dedicated app is appreciated and noted. We hope to continue offering you smooth and exciting sessions ahead. All the best, Playamo Team

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Igribzis

10/10

I’m amazed by the effortless crypto deposit methods and lightning-fast withdrawals at this casino. The bonuses require minimal wagering, which really boosts winnings. Their live casino section offers interactive tables with friendly dealers.

Dear Igribzis, We’re grateful for your positive feedback! It’s great to know you’ve found our crypto deposit methods convenient and our bonuses rewarding. We're especially happy that the live casino experience has stood out for you. Thank you for choosing Playamo—we’re proud to offer a secure, exciting, and efficient platform for players like you. Kind regards, Playamo Team

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The selection of live casino tables here never disappoints, and the 24/7 support team stands out. Crypto withdrawals are fast with minimal fees, which is fantastic. My experience overall has been positive, though I'd prefer more creative promotional deals. Still, it's a dependable place for slots, table games, and more.

Hi Bowins, We’re thrilled to hear that you’re enjoying our live casino tables and 24/7 support! Your positive feedback means a lot to us. 🚀 We appreciate your suggestion regarding more creative promotions, and we’ll certainly take it into account as we continue to improve our offerings. If you ever have any specific ideas or requests, feel free to share them with us—we’d love to hear your thoughts! Thanks for being a valued player, and we look forward to seeing you at the tables again soon. 🎰🎲 Best, Playamo Team

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