Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

Amico

10/10

Playamo casino truly impresses with its high-amount withdrawal processes. They provide a variety of bonus types and a wide range of promotional events. The customer service team is quick, knowledgeable, and friendly. The gaming selection is truly impressive, and robust security measures ensure a trustworthy, thrilling, and safe playing environment.

Hi Amico, Thanks for the amazing review! 🌟 We’re thrilled you appreciate our fast withdrawals, variety of bonuses, and excellent security. Our team works hard to provide a seamless and secure gaming experience, and we’re glad it shows. Enjoy your time at Playamo! Best, Playamo Team

Playamo Casino vor 11 Monaten

Turan2010

10/10

Playamo is one of the best online casinos I know.
I have tried a lot of sites and I can therefore say that Playamo is very reputable and trustworthy.
I have won many large sums of money so many times.
The chances of winning are very high. Deposits and withdrawals are smooth and very quick. there are a huge number of games.
The site is very well structured and the support team is always very helpful and accommodating. I love Playamo

Hi Turan2010, Wow! Thanks for the fantastic review. We’re happy to hear that Playamo is your go-to casino and that you’ve had great experiences with our fast payouts, game selection, and reliable support. We wish you the best of luck and hope to see you again soon! 🎉 Best, Playamo Team

Playamo Casino vor 11 Monaten

Alwayscall

8/10

Lots of games to choose between, and the support team is fast and polite. The VIP managers are also incredibly polite and helpful. The deposit options are great, withdrawals are almost instant. Overall 8 out of 10.

I miss sports betting

Missing a sports betting section

Hi Alwayscall, We’re glad to hear you’re enjoying our wide game selection, fast support, and VIP service. 🎲 While we currently focus on casino games, we appreciate your suggestion about sports betting and will share it with our team. Thanks for your feedback! Best, Playamo Team

Playamo Casino vor 11 Monaten

Cajon1s

10/10

Playing at Playamo casino has been enjoyable. Fast withdrawals, enticing bonuses with low wagering, and an extensive game selection create a vibrant atmosphere. The secure website and attentive, friendly customer service enhance each visit. I appreciate the ease of navigation and the creative gaming options that keep sessions exciting.

Hi Cajon1s, Thank you for your wonderful feedback! 😊 We’re happy you’re enjoying quick withdrawals, exciting bonuses, and a smooth gaming experience. Our goal is to provide top-notch service, and we’re glad to hear we’re meeting your expectations. Happy gaming! Best, Playamo Team

Playamo Casino vor 11 Monaten

Sweetpin11

10/10

Having tried several online casinos, I find this one exceptional. Its swift withdrawal process, attractive bonus offers, and low wagering conditions truly elevate the experience. The extensive game library caters to every taste, and the interface is modern and user-friendly. Customer support is efficient and knowledgeable, ensuring smooth play. I enjoy a secure, fun, and consistently rewarding gaming environment undeniably.

Hi Sweetpin11, Thanks for your great review! 🚀 We’re glad you enjoy our fast withdrawals, attractive bonuses, and low wagering conditions. Your positive experience means a lot to us, and we appreciate you being part of the Playamo family. Best, Playamo Team

Playamo Casino vor 11 Monaten

Qitamis

10/10

Playamo runs smoothly, and I’ve had no issues navigating or playing. My favorite feature here is live casino with real dealers—it's super engaging and makes you feel like you’re at a real table. Overall, solid experience, but I’d love to see a visual upgrade!

Hi Qitamis, We’re so happy to hear that you love our live dealer games! 🎰🃏 Our goal is to create an immersive casino experience, and we appreciate your feedback. If there’s anything we can improve, let us know. Best, Playamo Team

Playamo Casino vor 11 Monaten

Nikoris778

10/10

Hi Nikoris778, Thank you for the review! We’re thrilled that you’re enjoying our smooth platform and live dealer experience. We’ll keep working hard to make Playamo even better for our players. 🎲 Best, Playamo Team

Playamo Casino vor 11 Monaten

Hoven

9/10

I’ve been using Playamo for about a month now and I’m genuinely impressed. I’m not a huge gambler, but I like trying my luck here and there, especially with slots and live casino games. The variety of games is awesome. I won a little bit last week playing one of the slot games and I was expecting the withdrawal process to be a hassle like it is on other sites I’ve tried. But honestly, it couldn’t have been easier. It took just two days for the money to show up in my bank account, and there were no hidden fees or extra steps. I also appreciate the bonuses. It's nothing over the top, but they give you a little extra to play with.

Hi Hoven, Thanks for sharing your experience! We’re glad you enjoy our variety of games, quick withdrawals, and generous bonuses. Your feedback means a lot, and we hope to keep delivering great experiences for you. 😊 Best, Playamo Team

Playamo Casino vor 11 Monaten

Kian

10/10

Customer support is outstanding! Quick responses and helpful staff are available 24/7. They made resolving an issue with my deposit super easy. Great service I’ve experienced in online gaming. 10 stars for sure!

Hi Kian, We truly appreciate your 10-star review! ⭐ Our support team is always happy to assist, and we’re glad we could make your experience hassle-free. Thanks for choosing Playamo! Best, Playamo Team

Playamo Casino vor 11 Monaten

Shena98