Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

Zhelik

10/10

I've had nothing but positive experiences at Playamo casino. Payments are swift, customer service is professional and easy to reach, and the diverse games available come with high RTP, making gameplay both rewarding and enjoyable.

Dear Zhelik, It's wonderful to hear you've had nothing but positive experiences at Playamo Casino! We're so pleased that our swift payments, professional and easy-to-reach customer service, and diverse games with high RTP are making your gameplay both rewarding and enjoyable. Your feedback is truly appreciated! Best regards, Playamo Casino Team

Playamo Casino vor 7 Monaten

Zildiska

9/10

Everything from signup to withdrawal went without a problem. I used iDEAL to deposit and jumped into some jackpot slots. After a small win of $150, I withdrew without delay. Playamo is fast, and support helped me understand how the bonus worked. Very happy with how smoothly it all went.

Dear Zildiska, Thanks for the awesome review! We're thrilled to hear that your entire experience, from signup to withdrawal, went so smoothly. It's great you enjoyed our jackpot slots and that your $150 win was withdrawn without any delays. We're also happy our support team could help you understand how the bonus worked. Your satisfaction with our speed and seamless process means a lot to us! Best regards, Playamo Team

Playamo Casino vor 8 Monaten

Valentin001

10/10

I mostly play on my phone, and honestly, not many casinos get mobile right. But Playamo is buttery smooth. The layout fits perfectly, even on my older device. Games load quickly, and everything feels super intuitive. There was a minor glitch where the balance didn’t update after a spin, but reloading fixed it.

Hey Valentin001, Thanks for the awesome feedback! We're thrilled Playamo runs "buttery smooth" on your phone with an intuitive layout, even on older devices. We appreciate you noting the quick fix for the balance glitch. Your great experience with mobile play means a lot to us! Happy gaming, Playamo Team

Playamo Casino vor 8 Monaten

Levshi007

8/10

Playamo runs smooth tho and deposits were instant. Withdrawals took a bit longer, but I got my funds so all good. Slots selection is nice, but damn some games are tight as hell.

Hey Levshi007, Thanks for your review! Glad to hear Playamo runs smoothly with instant deposits and that you got your funds, even if withdrawals took a bit longer. We're happy you're enjoying our slots selection. We appreciate your honest feedback! Cheers, Playamo Team

Playamo Casino vor 8 Monaten

DORIE

10/10

I love the selection of games. I love the tournaments and all the promos. Playamo is so generous with bonuses. Playamo is super fast on withdrawals provided you have all your documents. I love the many denominations available to play and the weekly spins are always welcome. What I really love and am very grateful for is my beautiful VIP host DANA! She is the best VIP host I've ever had the privilege to know. So helpful, kind and caring. She treats you like you are family and is very attentive to my needs. She puts up with all my whining and always puts me in a better mood. Playamo is the best online casino I have ever played at and I have played at a lot of online casinos. I used to go to the casino in town and decided to try Playamo. Now I rarely go to the city. I love the fact I don't have to leave home and can play in my jammies. I think overall, my favorite thing about Playamo is my beautiful VIP host DANA. She makes a person not give up and always has kind words of encouragement!

I can't think of anything I don't like about Playamo. I really enjoy the games and prizes are pretty good. I look forward to my next play day and hope to win big.

Dear DORIE, Wow, thank you for such a heartwarming review! We're delighted you love Playamo's game selection, promos, bonuses, and fast withdrawals, especially playing from home. Your incredible praise for your VIP host, Dana, truly stands out – she's amazing, and we'll share your kind words. We're so glad you're enjoying your time with us! Warmest regards, Playamo Team

Playamo Casino vor 8 Monaten

VinkiDi

9/10

Playamo interface is simple and user-friendly, making it easy to find my favorite games. I deposited $50, used the welcome bonus, and tried a few slots. After a few hours of playing, I won $120, and the withdrawal process was completed within a day. Customer support was helpful and answered my questions about deposit limits quickly. I’ll definitely be playing again.

Hey VinkiDi, Thanks so much for taking the time to share your experience! We're really glad to hear that you found our platform easy to navigate and that you enjoyed using the welcome bonus. Big congrats on your win — sounds like a solid session! It’s also great to know that your withdrawal went smoothly and that our support team could assist you quickly with your questions. Looking forward to having you back for more fun soon! Cheers, Playamo Team

Playamo Casino vor 8 Monaten

Shyvi4in

10/10

I enjoyed the live casino section, especially the blackjack and roulette tables. The streaming quality was excellent, and the dealers were very professional. I deposited $100 and ended up winning $250 after a few good rounds. Withdrawing my winnings was fast and hassle-free; the funds arrived in my account within 12 hours. The platform runs smoothly on mobile devices, which is perfect for playing on the go.

Dear Shyvi4in, Thanks for the awesome feedback! We're glad you had a great time at the live tables and that everything—from streaming to withdrawals—went smoothly. Congrats on the win, and happy to hear mobile play’s working great for you too! Stay lucky, Playamo Team

Playamo Casino vor 8 Monaten

Chilez