Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

Marakeshik

10/10

PlayAmo’s promotions are one of the main reasons I keep playing here. I’ve won $85 from their weekly tournaments a few times, and it adds a competitive thrill to the experience. Withdrawals take a few days, but the wins always come through. It’s been a great platform for consistent entertainment.

Dear Marakeshik, Thank you for your great feedback! We’re thrilled to hear that our promotions and tournaments keep you engaged and that you’ve had success with our weekly competitions. We appreciate your patience with the withdrawal process and are glad to know that your winnings always come through! Best regards, Playamo Casino Team

Playamo Casino vor 1 Jahr

Baronet

10/10

Live dealer games have been a success for me here and recently I won $170 in a blackjack round. The experience feels close to being at a real casino, but I think they could add more live game options. The site is reliable, and I haven’t had any technical issues.

Dear Baronet, Congratulations on your recent win in live blackjack! Thank you for your suggestion regarding more live game options—it's something we’re always looking to expand. We’re happy to hear the site has been reliable for you! Best regards, Playamo Casino Team

Playamo Casino vor 1 Jahr

Ragunna

10/10

My favourite casino has been PlayAmo for a long, and I've won some respectable amounts there. I won $306 just last week when I played one of their slot machines. Regular bonus offers are made available, and I just doubled my investment using a 100% bonus. The money took roughly three days to get to my account, but I do think the withdrawal timings might be quicker.

I've earned a couple minor sums of money playing blackjack in the live casino section, where there is an extensive game variety. Customer service is always willing to assist, particularly when I had a bonus question. Although PlayAmo strikes a wonderful mix between enjoyment and incentives.

Dear Ragunna, Thank you for sharing your long-standing experience with us! We're thrilled to hear about your win. While we aim to process withdrawals as quickly as possible, we appreciate your patience and feedback on this. We're also glad that you've enjoyed our live casino section and that customer service has been there to assist you when needed. We look forward to continuing to be your favorite casino! Best regards, Playamo Casino Team

Playamo Casino vor 1 Jahr

Azambu

10/10

I had a bit of luck last month and won $309 on one of the jackpot slots. The site is easy to use, and the customer service has been quick to resolve any questions I had. Withdrawals can take up to 2days, but they always come through.

Dear Azambu, Congratulations on your $309 jackpot win! We're glad to hear that you're finding the site easy to use and that our customer service has been helpful. While withdrawals may take up to 2 days, we're happy that they always come through for you. Thanks for your trust in Playamo, and good luck with your future spins! Best regards, Playamo Casino Team

Playamo Casino vor 1 Jahr

Perves1

10/10

I can’t stress enough how important the security measures on this site have been for me. Last month, I had a whopping $500 win on a slot, and when I went to withdraw it, I was asked for verification before it could be processed. I’ve never been happier for those extra steps!

There was an attempted breach on my account around the same time, but thanks to the verification process, nothing was compromised. I didn’t lose a single cent of my winnings, and the whole process gave me confidence that the platform takes security seriously. It’s reassuring to know that your money and personal information are protected, especially after a big win like that.

Dear Perves1, Thank you for your amazing feedback! We're thrilled that our security measures gave you peace of mind. It's great to hear that the verification process worked to protect your account and winnings from the attempted breach. We take security very seriously and are glad that our efforts reassured you. Thank you for trusting us, and we look forward to keeping your experience safe and enjoyable in the future! Best regards, Playamo Casino Team

Playamo Casino vor 1 Jahr

Cathersis

9/10

Among the casinos I've played at, this one stands out for its mobile interface. On my phone, I was able to win $75, and the UI works flawlessly. The withdrawal speed is the only thing I would change.

Dear Cathersis, Thank you for sharing your experience with our mobile interface! We're glad to hear that you enjoyed the smooth functionality and that you had success with a $75 win. We appreciate your feedback regarding withdrawal speed and will continue to work on improving this aspect for a faster and more seamless experience. Best regards, Playamo Casino Team

Playamo Casino vor 1 Jahr

Helley

10/10

I’ve had a good experience with customer support here. I reached out to resolve a deposit issue, and they were quick to help. The game selection is broad, and I like that there’s always something new to try.

Dear Helley, Thank you for your positive review! We're happy to hear that our customer support was able to quickly assist with your deposit issue. It's great to know you're enjoying our broad game selection and always finding something new to try. We’re here to make sure you continue to have a fantastic experience! Best regards, Playamo Casino Team

Playamo Casino vor 1 Jahr

Tempes

10/10

PlayAmo has a solid selection of games, but what really stands out to me is their live casino section. The live dealers are professional, and the streaming quality is excellent. I do wish they would add more unique game variations, especially for poker and baccarat. I’ve never had any major issues with deposits or withdrawals, though I’ve noticed the payout times vary depending on the method I use.

The VIP program is decent, but I feel like there’s room for more personalized rewards. The mobile app works well for the most part, though it occasionally lags during peak hours. Overall, PlayAmo provides a reliable and fun gaming experience. I’m hoping they continue to expand their offerings in the live games department.

Astridis

10/10

I've been playing here for a while, and I like how user-friendly the website is. Their weekly slot tournaments are really entertaining, and I've won $72 playing them. While dependable, withdrawals can take some time.

Vakris