Playamo Casino

Playamo Casino - Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Playamo Casino - Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Playamo Casino - Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Playamo Casino - Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Playamo Casino - Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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WisLess

vor 6 Monaten

9/10

The interface is well-designed, which made navigation really easy. I tried a few different games, and the mobile version ran without any lag. I withdrew $135 after clearing the bonus requirements. Overall, the experience felt fair and user-friendly.

Dear WisLess, We're so happy to hear you found our interface well-designed and the experience felt fair and user-friendly! It's great that the mobile version ran without lag and you successfully withdrew $135 after clearing your bonus. All the best, Playamo Casino Team

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Tbaggis

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Everything ran great from the start. I deposited easily, tested some slots, and finished with a win of $145. Withdrawals were straightforward, and the mobile version of the site held up really well. I liked how stable everything felt during longer play sessions.

Dear Tbaggis, It's fantastic that everything ran great for you from the start! We're thrilled that you easily deposited, finished with a win of $145, and found the withdrawals straightforward. We appreciate you noting how stable the mobile version felt during longer sessions. Cheers, Playamo Casino Team

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Dangt

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Sometimes the sound effects alone make a game worth playing. When you hit a big win and the screen lights up with music and fireworks, it’s awesome. It adds a layer of excitement you don’t get elsewhere. That sensory feedback is underrated.

Hello Dangt, We're so glad you enjoy the sensory feedback of our games! It's awesome to hear that the sound effects, music, and visuals make a big win feel truly exciting. We agree that this layer of excitement is definitely underrated! Thanks for your kind words! Playamo Casino Team

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Thugger

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I’ve found that live casino games feel much more immersive. The dealers are professional, the visuals are sharp, and it just feels more real. Even playing from home, it feels like I’m part of something. It’s my favorite way to play now.

Hey there, Thugger! We love hearing that! We're thrilled you find our live casino games much more immersive. It's fantastic that our professional dealers and sharp visuals make playing from home feel like you're part of something real. That's exactly the experience we aim for! All the best, Playamo Casino Team

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Ngens1s

10/10

I’ve been testing this site for about 12 days now. I love that I can use crypto for both deposits and withdrawals—it’s been seamless. The live casino is excellent too. Only complaint is that once you use up your welcome spins, there aren’t many free spin deals afterward.

Hey there, Ngens1s! We're so glad you've had a great experience with our site over the last 12 days. It's awesome to hear that using crypto for deposits and withdrawals has been seamless for you and that you're enjoying our excellent live casino. Thanks for your valuable input! Playamo Casino Team

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lilian555

9/10

As someone who plays mostly live casino, I’ve been impressed with the video quality and dealer interaction here. I’m based in Norway, and SEPA withdrawals come fast. That said, the chat feature in the live games could use some improvement—it’s a bit laggy at times.

Hello, lilian555 We're so glad you're enjoying our live casino! It's fantastic to hear you're impressed with our video quality and dealer interaction. We're also happy that your SEPA withdrawals come fast. We've noted your feedback about the live game chat being laggy and will work on improving it. Thanks for your kind words! Playamo Casino Team

Playamo Casino vor 4 Monaten

Efonika

9/10

Started out with a $20 deposit, played slots for a bit, and hit a few small wins. It’s not gonna make me rich, but it’s fun. I took out $50, and it got to my bank in 2 days, no issues. The site is smooth but I wish they had more live casino games.

Hello Efonika, We're so glad you had a fun experience with us! It's fantastic that your $20 deposit led to a nice $50 payout that reached your bank in just two days without any issues. We've noted your wish for more live casino games and appreciate your feedback as we are always working to expand our offerings. Best regards, Playamo Casino Team

Playamo Casino vor 4 Monaten

Yanink11

10/10

Been playing for like 2 weeks. I won $50 in a few rounds of blackjack, so that’s cool, but the bonus terms? Gotta grind through soooo many requirements. Ugh, why do they always make it so complicated? 😩 Overall, though, smooth site, easy withdrawals, and fun games. 🙌

Hello Yanink11, We're glad to hear you're enjoying your time with us! It's great that you had a successful session with a $50 win in blackjack, and we're happy to know our site, withdrawals, and games are all smooth and fun for you. We hear your frustration about bonus terms feeling complicated. We understand that the wagering requirements can be tough, and we're always working to find a balance between rewarding players and ensuring fairness. Warmly, Playamo Casino Team

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Barokar

7/10

I have been with Playamo for quite a few years, and I have won a good few times. Plenty of slots to choose from and very fast withdrawals. All is good..

Customer service should be able to add free spins or cash bonuses. Which would be great instead of having to write an email to the manager for bonuses

Dear Barokar, We're glad to hear you've been a loyal player with us for years! It's fantastic that you enjoy our plenty of slots and very fast withdrawals. We appreciate your feedback regarding our customer service. We understand that having the ability to add free spins or cash bonuses directly is convenient, and we'll take your suggestion into consideration. Thanks for your valuable input! Playamo Casino Team

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