Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.2/10 ● 346 Bewertungen

Top-Bewertungen unserer Spieler

Buti83

10/10

I'm about 9 days in, and this casino has been surprisingly reliable. I’ve tried several payment methods and all worked smoothly. The site is well-optimized, even on my older laptop. My one complaint is that their live chat isn’t available 24/7—had to wait till morning once.

Hello Buti83, Thank you for the 10/10 rating! We are glad to hear that the site is running smoothly for you, even on older hardware, and that you’ve found our payment methods reliable. Regarding the live chat, we actually aim to be available 24/7, so we are sorry if you caught us at a moment when we weren't immediately responsive. We appreciate your patience and look forward to keeping your experience reliable! Best regards, PlayAmo Casino Team

Playamo Casino vor 2 Monaten

Bradbenks1

10/10

Not sure if it was my connection or the site, but some slot rounds took longer to load than I liked.
Apart from that, had fun with the fruity classics. Even hit 35€ on cherries.

Hey there, Bradbenks1, Thanks for the 10/10 review! We're glad you had fun with the fruity classics and managed to hit a nice €35 win on the cherries. We're sorry to hear that some rounds took a bit longer to load than you liked. Hopefully, whether it was the connection or the site, it runs lightning-fast for you next time! Sincerely, Playamo Casino Team

Playamo Casino vor 3 Monaten

khongho

10/10

User-friendly interface, and the registration process was quick. I tried several games, mostly slots, but lots of selection. There was no stalling or cutting out while playing, and the platform felt consistent on both mobile and desktop. Nothing fancy, just solid and smooth.

I have not had a bad experience playing in this site so far. And hopefully there will not be any. I highly recommend playing at Playamo. One of the top sites and very easy to go around.

Hello khongho, Thank you for the wonderful feedback! We love hearing that your experience has been "solid and smooth." We aim to provide a user-friendly and consistent platform, so we're glad the registration was quick and that you haven't had a single bad experience. Thank you for the high recommendation—we look forward to keeping it that way! Best regards, Playamo Casino Team

Playamo Casino vor 3 Monaten

Tomura44

10/10

I’ve been playing at PlayAmo Casino for a while now, and it’s easily one of the best online casinos I’ve tried. From the moment I signed up, the process was fast and simple, and I was impressed by how clean and responsive the site feels — everything loads quickly, whether I’m on my phone or laptop.

The game selection is fantastic. There are thousands of slots from top developers like Pragmatic Play, NetEnt, and Microgaming, plus a great live casino section with real dealers that feels just like being in Vegas. The games run smoothly and the payouts are quick — I’ve actually had a few nice wins, and cashing out was hassle-free every time.

PlayAmo also stands out for its bonuses and promotions. The welcome bonus was generous, and I really like that they give out regular free spins and reload offers. The VIP program is a nice touch too — you can earn rewards just for playing.

Customer support deserves a shoutout. The live chat team is friendly, fast, and available 24/7. Every time I’ve had a question, they’ve handled it right away.

Overall, PlayAmo feels like a casino that genuinely values its players. It’s reliable, fun, and offers something for everyone — whether you’re into slots, table games, or live action. Highly recommended!

Hi Tomura44, Wow, thank you so much for such an incredible and detailed review! We are truly honored to be considered one of the best online casinos you’ve tried. It means the world to us that you appreciate every aspect of our platform, from the game selection and fast payouts to our VIP program and bonuses. We’ll also be sure to pass your shout-out to our 24/7 live chat team—they will be thrilled to know their efforts make you feel genuinely valued. Thank you for the high recommendation! All the best, Playamo Casino Team

Playamo Casino vor 3 Monaten

Samik7n

10/10

I tested out a few features before playing. Everything seemed polished. I played some jackpot slots and won $145. Withdrawing took less than a day. The mobile version was intuitive and didn’t freeze, even after switching games several times.

Hello Samik7n, Thank you for the perfect 10/10 rating! We're glad you took the time to test out our features and found everything to be polished. It's fantastic to hear that the mobile version remained stable while switching games and that your withdrawal was processed in less than a day. Congratulations on your $145 jackpot win! Cheers, Playamo Casino Team

Playamo Casino vor 3 Monaten

m1zunee

10/10

I found the layout very user-friendly, even when playing on a smaller screen. I tried a mix of slots and roulette and ended up with $140. The withdrawal went through the next day without any verification request. It all felt easy and intuitive, which made the experience better.

Hi m1zunee, Thank you for the perfect 10/10 rating! We are thrilled to hear that you found our layout user-friendly, especially on a smaller screen. It's great to know that your session on slots and roulette was successful—congratulations on the $140 win! We are also glad the withdrawal process was quick, intuitive, and hassle-free for you. Thanks for playing with us! Best regards, Playamo Casino Team

Playamo Casino vor 3 Monaten

Akimi4i

9/10

The casino feels trustworthy because it’s licensed, and that matters to me. I don’t like risking money on shady sites. Blackjack is my go-to, and everything feels fair here. Even lost a few hands and still walked away feeling okay about it.

Hi Akimi4i, Thank you for sharing your thoughts. We completely agree that trust and safety are the most important parts of the online casino experience. We're glad that our license and fair gaming environment give you peace of mind. It's great to hear that you're enjoying the blackjack tables and walking away with a positive feeling! Best regards, Playamo Casino Team

Playamo Casino vor 3 Monaten

Ducen999

9/10

I like how simple the app is to use. No clutter, no confusing menus. I stick to blackjack mostly, and the experience has been smooth. I’ve even recommended it to a couple of friends.

Hello Ducen999, Thank you for the review and for recommending us to your friends! That is the highest compliment we can receive. We are thrilled to hear that you appreciate the simplicity of our app. keeping the menus clutter-free is a design priority for us, so it's great to know it makes your blackjack sessions smooth and enjoyable. Cheers, Playamo Casino Team

Playamo Casino vor 3 Monaten

Jam1ji

9/10

Downloaded the app and haven’t looked back since. It’s smooth, no glitches. And of course, I can do everything from my phone, like deposit, play, and cash out. Perfect for when I’m chillin’ on the couch or stuck in traffic. Bonus drops are fun, and withdrawals hit fast. Feels like they really thought this one through.

Hi there, Jam1ji, "Perfect" is what we strive for! Thank you for the awesome feedback on our app. We’re so glad it’s running smoothly for you and that you’re enjoying the bonus drops and fast withdrawals. Whether you're on the couch or (hopefully a passenger!) in traffic, we're happy to be your entertainment choice. All the best, Playamo Casino Team

Playamo Casino vor 4 Monaten

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