JeetCity Casino

Jeet Ciy Casino not responding to self exclusion request

$500

Hello,

This is my 2nd time issuing a complaint for the same issue. The first time I got email from Ask Gamblers saying my complaint is not justified, which I find really confusing. Why would I make a complaint about a casino not self-excluding me if it was not true? Just to waste my and your time?

Again, I would like to point out that I have sent multiple emails to VIP email of Jeet City Casino but they just ignore the request while they respond to other emails regarding bonuses, withdrawals, etc. This time I am attaching also screen shot of my request for self exclusion send in December. Attached also screen shot of my account and screenshot of play history where you will see that I still played yesterday, hence it is obvious that my account is not self-excluded.

Please do the needful so that Jeet City will self-exclude me.

In the complaints section under Jeet City casino I see I am not the only one who had and issue with Self Exclusion. Ask Gamblers should not give good rating to casinos that do not follow their own "Responsible gaming" T&C'c.

Regards,

< first name removed >

I want account closed please

Absolutely no responsible gaming here

I emailed them a bet and over even cc’d ask gamblers.

All they do is delay and offer free money.

I am trying to quit gaming. I want this account closed. Please tell them to close it. Please. Look at all reviews online. Everyone is complaining.

They don’t care about mentally ill people who can’t stop gaming.

I want the account permanently closed asap.

Jeetcity casino refusing my deposit and wager limits requests

I tried many times to set wager/deposit and to close my account for weeks via live chat/emails, but all my requests were refused.

As a problem gambler I have never had this trouble before.

I was always told that they can not do anything “because my vip manager is offline” and it would take up to weeks to get replies.

I finally got my account closed and sent them a complaint, but no reply at all again.

Request from casino to be unable to play until payment has been processed

Dear Askgambles.

After making a deposit to JeetCity I manage to get a super fast withdrawal of 600€.

Same day I deposited and managed in a couple of days to get a balance of 5000€.

I requested a withdrawal but I had to go through verification in which I complied to every request.

But because I was canceling all the time my withdrawal to play, I send an email to the casino to block me from playing until the account is verified and the payment of 5000€ was made.

So the casino asked me a last document and inside the email was confirmed that I may not play until the verification process was completed.

As shown to me the emails with the times sent, I was still able to log in, cancel and still play during the confirmation of the casino that I may not play.

So I cancel the withdrawal, still being able to play.

After my balance went to 3000€ I sent another email to the casino to block me from playing but still nothing.

After the request of withdrawal of the 3000€ my withdrawal was constantly rejected “provider payment issue” while the first withdrawal was super smooth.

I requested that JeetCasino refund me the 5000€ that I lost while I should be on exclusion until the the verification process was completed and my payment was processed.

Thank you in advance

€5000

Beschwerde-Statistik

Gelöst 5

Durchschn. Betrag $ 1,156

Durchschn. Dauer 3 Tage

Durchschn. Antwortzeit 2 Tage

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bobbybaker77

vor 6 Tagen

10/10

JeetCity is easily the best I've used this year. The withdrawal process was incredibly straightforward, which is usually my biggest headache. No hoops to jump through, just simple and effective. If you're on the fence, just sign up, you won't regret it.

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JeetCity is a real gem. Since signing up, I haven’t had a single issue with depositing or withdrawing funds. The interface runs very smoothly on my iPhone, and the game library is updated almost every day. It’s rare to find a site that meets all your needs so perfectly. It definitely deserves 10 stars!!

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10/10

Hands down my favorite site right now. The design is just so much better than those cluttered, old-school pages. Everything is organized and easy to find. I also appreciate the responsible gaming tools they provide; it shows they actually care about their community. Great job guys!

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9/10

Good platform with plenty of options. I mainly play roulette, and the interface for it is very clean. Support was polite when I asked about my bonus status. It’s a 9-star experience for me because I think the email notifications could be a bit less frequent. Still, highly recommended!

MaruBef

10/10

I don't usually leave reviews but JeetCity deserves one. The VIP perks are actually worth it, and you don't have to be a high roller to start seeing benefits. It’s clear they care about player retention. The whole atmosphere of the site is very professional yet exciting.

crushjoceane

9/10

Decent vibes. I’ve had some good runs on the table games recently. The stream quality for live blackjack is excellent—no lag or pixelation. I would give it 10 stars, but I'm still waiting for them to add one specific game I like. Other than that, it’s a very solid platform.

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Solid choice for anyone who loves slots. They have every title I searched for. The site layout is pretty logical, so I didn't get lost. The bonus was okay, though the terms were a bit strict. Still, I managed to clear it and get my cash out. I'll definitely be back next weekend.

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JeetCity is definitely one of the better ones I've tried lately. The platform is intuitive and the search filters actually work, which is a rarity. I’m giving 9 stars only because I think the chat support could be a tiny bit faster during peak hours. Other than that, it’s a great place to play.

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