CrownCas Spielothek

CrownCas - Auszahlungsproblem

€2243

Am 18.02.habe ich 1200€ gewonnen. Mein Konto wurde bereits vor meiner 1. Auszahlung genehmigt. Diese Auszahlung bekam ich auch erst nach der Einreichung einer Beschwerde bei ASKGAMBLER. Alle meine Mails wurden bis jetzt nicht beantwortet. Seit voriger Woche wurde meine Auszahlung von wartend auf Verlauf gebucht, obwohl ich bis jetzt kein Geld erhalten habe.Im Chat gibt es nur Ausreden oder man ist für Auszahlungen nicht zuständig. Bitte helfen Sie mir.

CrownCas - Verzoegerte Auszahlung

€1200

Am 28.12.12019 habe ich meine Dokumente das erste Mal gesendet. Am 3. 1. nochmals. Am 8.1. versuchte ich es wieder. Am 14. versuchte ich wieder, Kontakt aufzunehmen. Über beide Mailadressen docs und info. Bis heute wird meine Anfrage ignoriert. Keine Antwort. Auch über den chat habe ich es jede Woche 2 Mal versucht. Dort werde ich auch abgewiesen. Man sei hier nicht für Auszahlungen zuständig. Auch sagte man mir bis zum 10. Januar noch, man sei im Verzug wegen Ferien. Ist alles sehr ärgerlich.

Ich kriege keine Antwort. Mein Account ist bis heute nicht verifiziert. Meine Auszahlungsanfrage über 1230.- immer noch hängig.

Ich bitte Sie, den Account zu verifizieren und die Auszahlung endlich durchzuführen. Danke.

CrownCas Casino - Very long pending time on verification and withdrawal

€1230

Hello guys,

i started playing on CrownCas a while ago and it is one of my favourite casinos.
So i deposited on 17th of April 40€ via Bitcoin:
2020-04-17 12:34:15 deposit 40.00 EUR

After i finished wager i had a nice sum of 1200€ to cashout.
I requested the cashout the same day, and also uploaded the documents via email to their departement.
After one week of no answers , im asking live chat if they can give me an update on my verification/withdrawal process.
They said they will forward my issue and i should wait on an email answer from them.
But until now i havent recieved any responses from them :(
I dont know what to do as i dont get any answers.
Live chat cant help you, as they dont handle withdrawals.
CrownCas pls i LOVE your casino, pls answer my emails and keep me updated..
I also hope i get the cash in the next weeks...
I know things can take a lil bit longer than expected but pls..
I hope i can get any answers through this service <3
THANKS alot to all!
Greetings

CrownCas Casino - Long pending time on account verification

€1200

Hello

I have a problem with verification of account at Crowncas Casino.
I have sent documents for verifiaction of account. I have been told that this should take 2 days maximum, but it has now been more than 3 days since i sent my documents. I have not gotten any emails stating that this is in process or anything, ive been in contact with live support noumorus times but have gotten vague responce that the verification team will be notified.
I have also sent email about the matter but still no answer for the last week.

I understand that in these times some things takes longer time, but i think i should atleat get a notification of the status and why it has taken so long.

I hope i can maybe get a response from the team that should handle the verification process, and hope that my pending withdrawal (1099 EUR) also will be processed within an acceptable timeframe.

I have attached some emails and documents to verify my issue, and description is as follows:

1. Crowncas = Email, containing pictures of my Crowncas account, deposit history, account verification rules (Crowncas) and a picture of skrill deposit.

2. Fwd_Account verification = The mail i sent 14.04.2020 to verify my account, The full email was to big so i attached the documents (Number 4 to 7) In the email it also shows 2 more reply from me asking for a reply from Crowncas team.

3. Fwd_ Chat transcript on crowncas_com started on Monday_ April 20_ 2020_ at 18_54 (GMT+0) = Is a transcript of my dialogue with a live operator at Crowncas 20.04.2020. I have not heard anything after this point. I have had numorous sessions with live chat, but this is the only transcript i got. The other live sessions ive got told to wait for the verification team to contact me.

4. ID- Førerkort 1 = Drivers license Front

5. ID- Førerkort 2 = Drivers license Back

6. Screenshot (1) = Skrill info.

7. VISA -2 = VISA with picture.

I hope this is enought to verify my issue.

CrownCas Casino - Verification issues and Delayed Payment

€1099

Hey

I made a deposit through Skrill Thursday, March 19th on CrowCas Casino. I did also sent all the needed documents that day.

I won 1300€ and requested a withdraw the same day.

I have now been waiting for almost 2 weeks, and I have still not heard from the Casino, except from the Live Chat supporter, who always tell you the same things..

I can see that many others have the same troubles with this Casino, so I hope that you can do something, so all of us can get our moneys :)

Regards

CrownCas Casino - Payment delay with documentation

€1300

Hi.
I have an amount at the site crowncas.com
I have tried to talk to them 3 times and also sent them an email, but have not received any answer.
The first time I talked with them was 14.mars with a guy named Aleksandro (see photos from this chat).
I did not receive any email from them and I wrote to them again the 15.mars with the name on chat called Online (see pictures from this chat with that name).
At the 15 of mars I also sent them an email about the money I have pending at their site.

"Hi.

I have an amount of 1.500 EUR pending at your site, and I have been waiting for these money for some time now. I was in contact with technical support at your site -crowncas.com- yesterday, aleksandro, and he said he would pass this on to your finance department and that I would receive an email from them. I have still not received any email and I took contact again with your technical support today, Online, and he said he also would bring this forwards today to the finance department.

As the situation are now, and that I have been in contact with you earlier, I hope you will reply as soon as possible.
Waiting to hear from you"

After this email I sill did not hear anything from them so the 19 of mars I again took contact and talk to Robert. (see picture from the chat).

Hope you can help me with this. Just send me an email if you have any questions about pictures or something else. Thanks!

CrownCas Casino - Delayed 1400 EUR withdrawal

€1500

Hi, I have a pending withdrawal for 1400€. I made the withdrawal on 8.3.2020 as I have completed account verification on that time. I have confirmed from live chat that my account has been verified. Also I have talked multiple time with live chat about the withdrawal. First time the answer was that withdrawals are handled in 2-3 days which is acceptable. But after that answers has been like I'm only technical person and can't help. Also sent multiple emails to [email protected] and [email protected] with zero answers. I hope to receive my money asap. Deposit made via credit card as the withdrawal.

CrownCas Casino - Delaying payment again

€1400

Its dissapointing to see that a good casino delaying again and again your withdraw,i asked a withdrawal since 8/03 with skrill the amount of 356 euros a sked them when i will receive it they say this week but never happen ,i asked them this week and they say that they will forward my demand and also that they dont know when i will receive it?

CrownCas Casino - Delaying my withdrawal again

€356

Hello

I made the last deposit Ecopayz on 23/02/2020, I received the 150% reload bonus and met the wagering bonus conditions, a day later on 24/02/2020 I did withdraw via Ecopayz 267e, unfortunately Casollo does not process my withdraw , I wrote e-mail to support but they do not reply to my message, I see that all complaints about ASK gamblers concern the same problem, delayed payments.

Live Chat the answer is always the same: I am sorry, but I am technical support, I do not handle withdrawals.
You need to wait for a confirmation email from the office when your payout is ready.

€267

Beschwerde-Statistik

Gelöst 28

Durchschn. Betrag $ 1,230

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

7.6/10 ● 26 Bewertungen

Top-Bewertungen unserer Spieler

boyracer

1/10

Ok. A quite good numbers of providers. And she sites looks quite good. That is all I can say about positive. 150 character about this is impossible. Can't see why so much is needed really

I did a withdrawal 8 weeks ago. No response at all. Can´t get in contact with them. Don´t answer by mail. Chat support says they are not allowed to help with withdrawal. Their phone no seems to be fake as well. Casinoguru.com tried to to get in contact with them but no success. BIG SCAM!!

ArcanaAce

1/10

They not send money players bank! I was waiting like 2 months and still not happens I send many emails and ask support but they not do nothing. So I gonna say don't play this bad casino or you need wait your withdraw like 1 year!! So don't play there

Helppi123

2/10

I withdrawal 800€ 3 weeks ago, but still pending they not answer email message or live chat. They say they not handled withdrawal. Last time they accept 200e withdrawal 2 days but 3 weeks is too long.

Aufwiedersehen

10/10

This casino has quickly became one of my favorite casinos to play online. I recommend it to all of my friends. Huge selection of games, many cashout options are available. Support agents are always there and respond fast. With bonuses you can play all of the games. Playing here you will have much fun for sure.

I do not really know what to write here considering that I don't find any disadvantages. But if I must say something, I would say the bonuses could be more generous. They could be better on saturday and sunday let's say.

wilmisa

9/10

The gaming platform here is great. Promotions always in players' favor. The chat workers are keeping a positive attitude when you reach for help. Payouts are more or less on time.

If there is one little complaint that I would mention, that would be a wager. It could be for tiny bit less than it is. Nothing else comes to my mind right now.

gilbert009

9/10

This is one of two casinos where I play a lot, and I must say that this one brings me luck so far. Withdrawals are in 2 days ready. Insanely a lot of games. Chat service available every day long. So 9 stars from me.

One of the game providers wasn't available recently where I have a couple of slots that I love to play, and I was told it should be back online soon. So I am waiting for that to be fixed.

big.layla

10/10

I stumbled upon this casino quite by accident, signed up there and got an amazing welcome bonus. And at first I was lucky so I withdraw it. Two days after money was on my Paysafe account. It was not a big amount but I wanted to check if they are paying as they say. And there were no problems at all. Since then I've been playing here and my luck was hot-cold. The other stuff I should mention is good selection of games and ready-to-help customer support.

Some of the games for my country are restricted so that is my biggest complaint, but I guess that is not up to the casino itself, but to some lawful agreements. It is what it is. The casino is on the other hand very very good.

Magnum

10/10

This casino has very good selection of games and superb gaming providers. The customer support is excellent and always willing to help. The daily bonuses are quite appealing. Verifications are done the same day and withdrawals are withing day or two. So, highly recommendation.

There is really nothing to dislike about this casino. In my experience I found it quite interesting to play on. And I do not see any negative feedback whatsoever.

casinobos

1/10

Nothing really positive about this place. The site looks like it was made by a 5 year old 10 years ago with windows xp. The games are ok but they are mostly old

Worst Casino I've ever played on.
Withdrawal took over a month.
Basically no support at all.
Not answering any emails.
Rude live chat only for "technical" problems.

bombastic