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Wir lieben das Layout von Bitcasino.io. Alles ist gut organisiert, und mit nur wenigen Klicks können Sie jeden Bereich des Online Casinos erreichen. Egal, ob Sie Live-Casino-Spiele genießen oder die Walzen der weltweit beliebtesten Spielautomaten drehen möchten, bei Bitcasino.io finden Sie alles, was Sie suchen.

Was uns gefällt
  • Gute Auswahl an Spielautomaten
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Was uns nicht gefällt
  • Kein Telefonsupport
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Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


BitCasino.io Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://bitcasino.io/de
Gründungsjahr
2014
Lizenzen
Curacao
Partnerprogramm
Sprachen
Chinesisch, Englisch, Deutsch, Indonesisch, Japanisch, Koreanisch, Portugiesisch, Spanisch, Französisch, Russisch, Türkisch
Typ
Instant Play, Mobile, Krypto Casino, Live Casino
VIP / Treueprogramm
VIP Program, Loyalty Program
Social-Media-Plattformen
X, Instagram, Telegram, TikTok, YouTube

Allgemeine Informationen über Bitcasino.io

Bitcasino.io ist ein Krypto Casino, das Krypto-Nutzern hochwertige Spiele von renommierten Anbietern bietet. Dieses Online Casino hat eine gute Erfolgsbilanz, da sie bereits seit 2014 aktiv ist und eine Glücksspiellizenz aus Curaçao besitzt.

Die Desktop-Version der Website läuft reibungslos, während mobile Nutzer die Bitcasino-App im Google Play Store herunterladen und ihre Lieblingsspiele unterwegs genießen können. Die Registrierung dauert nur wenige Minuten, da lediglich persönliche Daten eingegeben werden müssen. Alternativ können Sie sich auch über Metamask oder Google anmelden.

Bevor Sie sich jedoch registrieren, empfehlen wir Ihnen, unsere ausführliche Online Casino Bewertung zu lesen. Wir decken alle wichtigen Aspekte ab, darunter Zahlungsoptionen, verfügbare Spiele, Kundenservice sowie verantwortungsbewusstes Spielen.

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Bit.io - verweigert rueckerstattung ueber 5000eu

hallo liebes askgamlers team,

ich wende mich heute an euch da ich den kontakt mit dem casino als unzureichend empfinde.

folgendes problem:

ich spielte zuvor über ein jahr lang ohne probleme immer mal wieder bei bitcasino.io

am 15.09.2020 habe ich einen betrag von genau 0,543 bitcoin eingezahlt welcher in etwa 5400 euro beim heutigen kurs entspricht.

nach der einzahlung wollte ich natürlich spielen doch erhielt im slot eine meldung wie "error, please contact your support for info"

also habe ich den live chat geöffnet und mein problem geschildert, den live chat habe ich gespeichert und hänge diesen am ende an.

der support verwies mich auf die sicherheitsabteilung von bitcasino welche ich unter [email protected] per email kontaktieren sollte

um mein problem zu lösen.

trotz lange bestätigter einzahlung wurde auch der versuch einer auszahlung meines geldes durch eine fehlermeldung verweigert.

am abend des 15.09.2020 habe ich eine email verfasst und an die vom live support genannte email adresse versendet,

am 27.09.2020 hatte ich noch keine antwort erhalten und habe erneut eine email versendet an [email protected]

am 11.10.2020 hatte ich noch immer keine email vom casino erhalten und mich in meinem account eingeloggt und erneut im live chat

nach dem aktuellen stand gefragt und wieso ich keine email erhalten habe, dort sagte man mir man hätte seit dem 09.10.2019 keine email von mir erhalten "Unfortunately, we did not receive any email from you since 9.10.2019."

nachdem ich als beweis dann meine vom 27.09.2020 gesendete email als screenshot angehangen habe sagte man mir man hätte wegen eines fehlers keine meiner emails erhalten "I am afraid that due to some technical error, your email was not received. Let me please contact you via email."


mir wurde dann nochmal eine email vom casino geschickt auf die ich antworten sollte, was ich natürlich getan habe, dann sollte ich warten bis sich die security abteilung bei mir melden würde.

am 12.10.2020 erhielt ich dann erstmals eine email von der sicherheitsabteilung des casinos in man meinen ausweis sowie einen adressnachweis gefordert hat, diese email habe ich mit den gewünschten dokumenten beantwortet und erhielt am 15.10.2020 eine weitere email mit einem link zur verifizierung über den partner veriff (www.veriff.com) und der bitte mich per antwort auf die email zu melden wenn ich die verifzierung abgeschlossen hätte. das habe ich einen tag später getan und seit dem keine antwort mehr erhalten. ein weiterer kontaktversuch über den livechat ergab das ich mich noch gedulden sollte, die sicherheitsabteilung melde sich so bald wie möglich bei mir, was stand heute wieder 5 tage her ist.

da ich nach bisherigem stand ziemlich unzufrieden mit dem gesamten bin möchte ich in erster linie nur mein geld zurück haben welches mir gerne auf meine adresse erstattet werden kann, Bitcoin adresse :

< Bitcoin Adresse entfernt >

im anhang ist die einzahlung zu sehen und der live chat vom support:

(von unten nach oben den chat lesen )


Yes, feel free to refer to this conversation if it is needed.

21:42

have a good day bye

21:42

i took screenshots of the conversations to help myself if anything stucks up longer ;)

You are always welcome.

21:41

have a good day!

21:41

thank you sofia

ok

Please, wait for they reply, it will not take too long.

21:41

so i wait now for an email from support ok ?

21:41

I have just transferred an email to the security team.

21:41

you confirm that you received the email and forward it ?

21:41

^^

21:40

there isnt a loyality bonus if i cant place any bet

haha i do not need bonus, i just want to play with my money

I am afraid there is no bonus that I can offer to you on top of the Loyalty rewards and promotion offers.

21:40

i would be happy if i just get able to spin some slots with the deposit, its frustrating to wait as long without any idea of whats happening

21:39

i sent the email now please forward it

21:38

If you have any other query, feel free to ask me.

21:38

ok

21:36

Sorry for the troubles.

21:35

Yes, I can confirm now that we have received your email. Could you please send us your query responding to the same email, and I will transfer this thread to the security team.

i received, and answered

21:33

I have sent you an email just now.

21:33

Thank you for waiting.

21:32

i just testet my email inbox right now, i am receiving emails and i am able to send, so please send me an email there

21:32

email me

21:29

please do so, hey i mean its 5000euro i have deposit and i still could not place a bet

Then I will ask you to reply with your query to the same email.

21:28

I am afraid that due to some technical error, your email was not received. Let me please contact you via email.

27.09.2020 um 19:51 or would you say i am wrong you can see i have contacted the support

21:27

21:26

Unfortunately, we did not receive any email from you since 9.10.2019. Could you please ensure that you are sending your email from the registered address at [email protected]?

21:25

please check it, and tell the customer support chief that a player only wants back his deposit and all is fine, its 5000€ you just take and "stole"

21:23

Let me please check it.

21:23

i am asking last time to claim my deposit

21:22

until today

no answer

i am still not having my deposit back, i contacted security@bitcasino on 27/09 20

Hi

21:21

Hello!

21:21

Sofia joined the chat

The chat has ended

Seems like you have left the chat,I will close this chat for now. Please do not hesitate to contact us again if you shall have any other queries, we will be more than happy to help. Have a nice day! ??

Is there anything else I may assist you for now?

As we Support Team do not have any access to your case so we do not have an answer to this question, unfortunately.

15/09 - 03:55

As informed, our Player Safety and Assurance Team has placed some restriction on your account, I am afraid only they have the further explanation to your answer.

never an issue

15/09 - 03:54

But I dont understand, you can look my playing history, why now, i played alot, alot of deposits and withdrawals

And you can wait for their reply.

15/09 - 03:53

Please first send an email on [email protected].

Ok so I will wait ?

15/09 - 03:52

They will try to get back to you as soon as possible.

15/09 - 03:52

I am afraid they can only review your account unless they receive the email from you.

15/09 - 03:51

How long will it take to be resolved

15/09 - 03:51

So you will contact them ?

Yes, so I am contacting Player Safety and Assurance Team is the only way to resolve your problem now.

15/09 - 03:50

But I also cant bet ?

15/09 - 03:49

I am afraid you are not allowed to withdraw without wagering your deposit as that is against the AML regulation.

15/09 - 03:46

The transaction has 3/3 confirmations and all good, I either want my money back or be able to play

15/09 - 03:46

Can I than just withdraw again ? I mean I just deposited, I didnt even have placed a bet

15/09 - 03:42

It seems like our Player Safety and Assurance Team has placed some restriction on your account, I am afraid only they have the further explanation to your answer.

15/09 - 03:42

I never had to do stuff like that and I played alot

15/09 - 03:38

Why do I have to do this ?

In this case, we would like to kindly ask you to email us on [email protected] , and our Player Safety and Assurance Team shall assist you from there.

15/09 - 03:38

and I played for quite a bit already

15/09 - 03:38

I never got this error

15/09 - 03:37

I wanted to play a bit, when I tried to place a bet, I got told to contact customer support

How may I help you today?

15/09 - 03:37

Hi and welcome! This is Airi.

Hello!

15/09 - 03:37

staus Gelöst
Bit.io - Konto geschlossen und 9,4 BTC beschlagnahmt, nachdem Anschuldigungen wegen "doppelter Ausgaben" nicht bewiesen wurden
Guten Tag,
da ich langsam keinen anderen Ausweg mehr kenne wende ich mich hier an euch.
Am 07.01.2020 habe ich in dem online Casino "Bitcasino.io" eine Einzahlung von 2,301.11mB also 2,301BTC getätigt.
Das war mein erstes mal wo ich dieses Casino genutzt habe und mit Bitcoin gespielt habe.
Bei der Summe handelt es sich um mein angespartes seit knapp 2 Jahren in BTC.
Nachdem ich die BTC an die Einzahlungsadresse gesendet habe konnte ich direkt damit spielen, das habe ich dann auch gemacht.
Ich habe mich an einen Blackjack Tisch gehockt und dort 2 mal eine All-In Hand gespielt.
Beide dieser Hände konnte ich gewinnen, eine sogar mit einer 3:2 Auszahlung da einen Blackjack hatte.
Nach den beiden Händen war ich auf etwa 9,4BTC was für meine Verhältnisse Lebensverändernt ist.
Danach habe ich eine kurze Pause gemacht und dann in ein paar Slots ein paar 2€ Umdrehungen gemacht, bis irgendwann die Meldung kam, es sei ein Fehler aufgetreten und ich solle mich an den Support wenden.
Also habe ich mich an den Livechat gewand der meinte zu mir ich solle mich an [email protected] melden, was ich dann auch tat.
Hier wurde ich zunächst aufgefordert meine Identität zu bestätigen, das tat ich dann auch. Zuerst meine Dokumente direkt zu Ihnen und dann nochmal über Ihren Partner "Veriff". Als ich damit fertig war, bedankten Sie sich für die Verifikation und haben mich dann gefragt ob ich denn noch weitere Accounts auf Ihrer Plattform besäße. Darauf antwortete ich natürlich mit nein, da das auch nicht der Fall ist. Dann habe ich erstmal 3-4 Tage auf eine Antwort gewartet, welche heute eingetroffen ist.

"
Hi .......,

Thank you for sending in the documents that are required for KYC procedure.

Please be informed that this user account is hereby terminated and all funds remain frozen in accordance with our Terms and Conditions:
Under the rule 5.19:

If we determine, in our sole discretion, that you are using the “Double Spend“ methodology, Bitcasino.io shall void all bets and winnings. Specifically, if you win, then confirm your deposit on the Blockchain and attempt to withdraw, all winnings will be confiscated and your account will be closed permanently. We shall also exercise this right where similar activities are attempted from any connected accounts.

If you attempt to open any new accounts, please note that any deposits you send to Bitcasino in the future will not be returned.

Thank you for your time patience and understanding regarding this matter.

Kind Regards,
Bitcasino Player Safety and Assurance Department
"

Als ich das gelesen habe war ich erstmal geschocked und verzweifelt.
Ich weiß weder was eine "Double Spend Methodology" ist noch wieso das vermutet wird.
Auch bei dem Satz "If we determine, in our sole discretion" habe ich mir gedacht, ob das einfach nur eine Masche des Casinos ist, bei jedem größeren Gewinn einfach zu sagen die gehen davon aus um den Gewinn nicht auszahlen zu müssen.

Ich hoffe sehr das Ihr mir hier weiterhelfen könnt, da ich sonst keinen anderen Weg sehe.

Mit freundlichen Grüßen
staus Gelöst
BTC2.3
Bitcasino.io - Withdrawal declined without explanation

Hello,

So, 1st of May I've deposited some funds, played a bit and won a small amount, tried to withdraw to see how instant it is. My withdrawals kept being rejected without any explanation, 3 times, 0 notifications or emails to inform me something is wrong (as visible on the screenshot). First chat, agent says it was processed and I should receive it. Funds returned to my balance and I think, "oh I'm stupid I've used the deposit address for withdrawal, my bad". Second chat: "You need to send en email to [email protected]" Ok, I send an email and wait for 3 days, no reply. 3rd chat I ask about the email and the same agent from the second chat says you should be fine to withdraw now, just make the request and let me know if it worked. 25 miuntes later I ask on chat and my withdrawal is declined while I am on chat and the agent tells me to contact [email protected] again.

I did again, first email wasn't replied ever so I don't expect it to happen this time. In any case it will take 6+ days to get 6mBTC out to exactly the same address it was deposited from, so there is no reason to really confirm anything. I've played at Bitstarz, never had a single issue, never had anyone harras me for days and chat agents actually gave me information about what is happening and I verified my account when they asked. This...

I honestly do not care about those 6mBTC, take them, but what is exactly going on and why are you harrasing me with constant wrong and incomplete information? I understand those are small amounts for Bitcasino but this type of treatment of anybody is just horrific.

staus Gelöst
BTC0.0006002
Bitcasino.io - Withdrawal still pending after 6 days
I successfully requested a withdrawal of AUD $700 on September 26, 2020 at 2.58pm which was accepted and put into pending after requesting the withdrawal. As I am from Australia, i requested a bank transfer as I have done with all my past withdrawals at this casino. I usually only ever have my withdrawals sitting in pending for no longer than 1 day maximum before the status changes to accepted and my winnings are reflected and paid in my nominated bank account. This time however, my withdrawal is still PENDING and it is now the 2nd October (6 days later)!!! I have tried chat support many times seeking an explanation as to why such a lengthy delay only to be told to be patient and that my money is safe and to continue to wait as this is with their processors. The terms and conditions pertaining to withdrawals made via bank transfer are very clear stating "All Bank Transfer payouts are processed within three (3) banking days." It has now exceeded this time frame and i have just been informed yet again that i need to be patient and wait. I find this highly unacceptable considering I play at this casino respecting their rules and terms but yet it seems that when i query them regarding a valid inquiry which contravenes their own terms, i am told to be patient and wait. I requested that their processor be contacted and for my payment to be fast tracked but this was refused and told i had to wait. It is now Friday and an entire business week has passed (5 days) and my withdrawal is yet to be processed to be paid to me, this is unacceptable and I am extremely upset given that a valid and reasonable request to escalate my inquiry refused. Every single past withdrawal at this casino was requested and paid to my nominated bank account within 3 days maximum. I am now seeking your help to ensure that the casino's terms and conditions around my withdrawal using bank transfer is adhered too without further delay especially as it is now Friday in Australia and I expect to have my winnings paid into my bank account today before the weekend.
staus Abgelehnt
$700
Bitcasino.io - Account closed unjustly
I registered for the first time on bitcasino on 30 april 2020 and started playing after making a first deposit by bitcoin.
I had never had another account on that website, it is my first and only account.

I then made multiple other deposits and played for hours with a lot of money.
I had read the terms and conditions of the website and played on it strictly respecting it's rules. I didn't do any fraudulent activity.

On 13 May 2020, I tried to log on my account and it was written "Your account is disabled - Please contact client service"

So did I, I received a quick answer telling me that "due to being linked to another account which is currently under a self-exclusion, your account has been added to your original self exclusion"


As I never asked for any self-exclusion whatsoever and never had another account or linked, I didn't understand what was the matter. I was reassured, my account was not disabled for fraudulent reason or anything, It was a mistake and I just had to tell the support about that to get my account unlocked.

I went to the terms and conditions to learn about it and saw

"Self-exclusion requests must be made by email from the account’s registered email address to our customer support department at [email protected]."
" To proceed with this process, we will require an email response. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email."
" If after reviewing our self-exclusion options you decide you would like to proceed with a permanent self-exclusion, please, inform us of this in your response."

I never did any of that so this must have been a mistake. Terms and conditions are clearly saying that requests must be made from my registered email and that I would receive an email to confirm the exclusion . No email was ever sent by me and I didn't receive any email about that from Bitcasino.
I contacted the CS again telling them that this was a mistake, providing them with my name and everything so they can check that I only have one account on the website.
They redirected me to their security service, I explained the issue again and the security service ignored me for days.

After 5 days of being ignored at security service, I replied to the original client service mail telling them that security service isn't answering, I got completely ignored as well on this email.

I opened another ticket by email telling them that I never asked for any suspension and never linked my account to another one (I still don't even know what it means). I asked for more information about this exclusion and they answered me with the exact same answer as first time, telling me that my account is self-excluded. I already knew that but they didn't give more information. I replied again asking for informations and got ignored.

I contacted them again multiple times, explaining clearly that I never asked for self-exclusion and never linked my account but they always either completely ignored my request or answered with the copy paste answer not providing any information, only telling me that I am self excluded.

They added things such as "under a self-exclusion, at your request, we can confirm that your new account has been added to your original self-exclusion."
"We hope that you find this time away beneficial. Please do not hesitate to contact us if you require any more information."

I have never asked for any self-exclusion, there is no "original self-exclusion" this is my first and only account on the website, but bitcasino blatantly refuses to review my case and always answers me with a copy-paste.

I have played a lot of money on this website and climbed quite high on the fidelity program. I respected the terms and conditions. My account got "self-excluded" without any warning and without any action on my part.
I am willing to send any necessary proof of identity to Bitcasino so they can see that I have only one account but I have been contacting CS for two weeks now, they are refusing to review my case and ignore my request.
staus Gelöst

Beschwerde-Statistik

Gelöst 11
Durchschn. Betrag $ 22,588
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

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8.7/10 268 Bewertungen

Top-Bewertungen unserer Spieler

- INSTANT deposits and withdraws without any hassle! my first 500 EUR + withdraw took less then 2 minutes :)
- that is only one crypto casino who has Push Gaming provider to play
- cryptocurrency deposit converts to EUR/USD so you dont need to calculate your stake and balance like if you play with Mbtc balance
- site is easy to navigate, there are many games and providers to play
- i made several deposits/withdraws there and casino didnt ask me for stupid things like "selfie with ID" , "part of your DNA" , etc.. :)

- absolutely NO bonuses, no VIP..
i made quite high deposits there and had some high losses aswell and i did not even get any freespins, cashback, etc..
im playing on some other simular casinos and usually after i loss 200 eur +, next day i see at least 50 freespins in my account..
they should really work on their VIP program and get some rewards to their customers..
But generally - this casino is cool and fair so if bonuses and rewards arent ur priority - this is good choice to play at.

Hi xxxhujer, We are happy to hear such great feedback, and that you pleased with our speedy deposits and withdrawals. We are always looking for ways to make our casino even more fun, fast and fair, and your feedback helps us achieve that goal! Regarding the VIP program, we are currently working closely on making it more transparent and clear-cut. For more info on that, we recommend you stay in tune with our regular announcements. Thanks again for your support.

user avatar

Many bonuses on the site with fast deposits and withdrawals. Have not had any problems yet, but I am not really expecting anything to turn out sour.
Keep it going!

More coins could be implemented (TRON); right now there is just BTC, LTC, ETH.
The site could be translated into more languages fully. I have found some pages with English although should have been Russian.

Hi katsetus, It’s great to hear such lovely feedback, we are happy to hear you like our bonuses, fast deposits and withdrawals. I will pass on your feedback regarding the translation of the site, so that it can be improved. As for implementing TRON coin, we are constantly looking at adding new crypto options to our site, if there is a demand for it. Your interest has been noted, and I recommend staying in tune with our announcements for more info. Thanks for your support.

user avatar

There are two, and only two, positive aspects to Bitcasino. First is the fact that they offer instant deposits and withdrawals. The second is that they have an extremely wide variety of games to play.

Bitcasino has no clue how to take care of its good players. I deposit, on average, well over €1.000 per month. Possibly double that. And my wagering is an order of magnitude higher. Despite these significant deposits and significant gameplay, Bitcasino remains willing only to reward losses. If you lose, you can get free spins. If you win -- even if you lose thereafter -- you get nothing. Zlich. Zippo. Don't even bother asking or trying to ask any sense into them.

Their VIP program is an opaque system, which it seems virtually impossible to get invited to. Again, with my significant gameplay, they keep telling me I'll be invited soon, but I am never invited. I've been wagering €6 a spin lately, and even that is insufficient for their ridiculously high standards.

I am done with Bitcasino. Totally done. They do not value their customers one bit. They have no appreciation for loyalty. None whatsoever. I've lost thousands of euro to them over the course of a year, and then they can't even give me 10 free spins upon request after a series of losses.

If you want your gameplay to be rewarded, look somewhere else.

Hi Brehar, Thanks for taking the time to write some feedback. Bitcasino stands for fun, fast and fair, which is why we are sorry you feel that you have not been rewarded for your loyal gameplay on our site. In this case, we can say that we have listened to your feedback very carefully and are working on making the requirements for our VIP program more clearcut, so it doesn't feel like you are on a wild goose chase. We suggest you stay in tune with our announcements, as we hope to make it more transparent very soon!

user avatar

Indeed a fast deposit and withdrawal system . Wish they were a little better with their support . Crappiest bonus when asked from support.

Worst support staff in terms of using sneaky ways to swindle you out of your BONUS' on avg spent maybe 1btc weekly and still rejected from joining VIP.

Thank you Alexnii for taking the time to review us. Bitcasino stands for fun, fast and fair gaming, our support staff certainly would never swindle our players out of bonuses but instead offer them when available. We are always trying to improve our offering and services so would really like to hear more about what you wish to see in our support over email ([email protected])

user avatar

By far the fastest cryptocurrency deposit and withdrawal site I ever experienced.

Playing credit currency only in cryptocurrency, option is not available to swit

Hello cbye, We are happy to receive your feedback, and that you pleased with our speedy deposits and withdrawals. We are always looking for ways to make our casino even more fun, fast and fair, and your feedback helps us achieve that goal! If I understood correctly, you mentioned that you wish that we offered the ability to deposit in fiat currencies. Currently we are working on making this possible, so players can deposit in euro and other non-crypto currencies. Also, we have already made BTCXE available in certain jurisdictions. Our goal is to make it accessible for all eventually. In the meantime, I recommend to stay connected to our regular announcements. Thanks again for your support.

user avatar

Bitcasino.io for me personally if it is not the best online BTC casino is one of the best. Aspects to consider is a wide range of games and attractive offers for the client, very reliable, fast deposit and fast withdrawal, excellent bonuses and great 24h support. In my personal case without deposit reach an offer and I could extract more than 30 euros in less than 20 min was formidable. I recommend it 100%

I do not like that it does not accept the traffic by VPN, so some users of restricted countries can not register, it does not admit deposits in USD, and in addition to BTC few cryptocurrencies are accepted. Otherwise excellent!!!

Hi Elquimba, It's great to hear your positive feedback, and that you are attracted to our range of games, bonuses, and withdrawal speeds. If you would like to see more cryptocurrencies, we encourage you to contact our support team on live chat, and they will take note of your interest. We are constantly looking for new ways to make our casino even more fun, fast, and fair, so your feedback helps tremendously with that. Thank you for your continued support!

user avatar

This casino has the fastest deposits and fastest withdraws I’ve ever experienced

A huge selection of games and providers to choose from

Even converts mbtc to euros for certain providers

Helpful live support 24/7 availability
They are very willing to solve issues and chat just to chat

Top Anonymity casino

Nothing!

When I joined this casino It immediately became my favorite!

Hi trawfulbutter, It is great to hear such positive feedback. We are glad to know we are your favourite casino - how nice of you! In the past few months, we have added even more games, including our own branded live casino tables, so lots more for you to explore on Bitcasino. Thanks for your support.

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Bitcasino.io has long been my casino of choice when gambling online. My initial attraction to Bitcasino.io was the fact that withdrawals are processed instantly. To ensure absolute 100% clarity, this means that if I were to make a withdrawal request as I am typing this sentence, by the time I finish this paragraph, the funds will already be in my own personal bitcoin wallet and available for me to spend anywhere I please. This is one of the major differences between Bitcasino.io and the competition.

While the instant withdrawals are what originally attracted me to the casino, there are many other elements which have kept me returning for years thus making Bitcasino.io the only casino which I now deem worthy of wagering my hard earned money at. When it comes to online gambling, knowing that the games you are playing are fair is of ultimate importance. Bitcasino.io was one of the first casinos to offer many games which are "provably fair". Rather than other casinos which essentially say "take our word for it" or, perhaps, "take some certificate authorities word for it", many of the games offered at Bitcasino.io contain a feature which allows any player to verify that the outcome of each round is based upon an unbiased randomly generated result. Fell free to speak to the live chat representatives who can elaborate further upon this.

Additionally, the rewards offered to players have always been top notch with the only exception being during a recent transition period which was very short lived. However, with the launch of the newly re-designed, mobile-first website launched this past month, the player incentives and rewards have now returned to the levels which I have become spoiled by and accustomed to. The fact is, there is not a single other site on the internet which I have come across which is able to compete with the incentives and rewards Bitcasino.io is known for giving to players. It is noteworthy to remind readers that while other sites may offer bonuses which APPEAR to be more generous, when it comes down to it, that is typically just smoke and mirrors.

As an example, 400% deposit bonus, as offered by numerous competitors on the internet, sounds like an amazing deal in comparison to a 100% deposit bonus. However, if you take the time to read through the legal jargon which accompanies the 400% bonus from other casinos, you will learn that:
- there is a wagering requirement of anywhere from 50 to 100 times the combined amount of bonus + deposit. This means that on a deposit of only $100, you will be given a free bonus of $400 bringing your balance to $500. Even at the lowest end of the wagering requirement spectrum which most other casinos have in place (50 times), that equates to having to place a total of TWENTY FIE THOUSAND DOLLARS worth of bets before losing your money. Only after meeting that requirement can you hope to possibly withdraw your winnings. Furthermore, most competitors restrict the total amount which you are able win and withdraw when using a bonus. For example, say you manage to complete the $25,000 worth of wagering and win a jackpot on a slot game leaving you with a balance of $30,000, many casinos will actually take a lot of that away because you won this using a bonus. YOu may end up being left with a mere $1,000 after all is aid and done.

Bitcasino's terms on it's bonuses are night and day by comparison. Many bonuses do not have a condition requiring you to wager a certain amount and there is very rarely a maximum cash out value places upon the result of a bonus. Those bonuses and promotional credits which do have terms attached to them are very reasonable. Therefore, the majority of bonuses given to players at bitcasino.io are exponentially more valuable to a player despite the fact that they may appear to offer less of an incentive.

I personally find it dishonest and reprehensible that there are so many casinos which operate on a basis of deception and employ trickery and underhanded tactics to attract business from players knowing full well that most players don't bother reading the billion page long terms and conditions which most sites base their bonuses and offers upon. The conditions which are attached to most bonuses at bitcasino.io are in stark contrast to that.... Many times, the terms and condition are shorter than this paragraph.This boils down to getting what your told your getting as opposed to being promised the earth, the moon, and the stars and being given mud.

The fact that there is no telephone support takes some getting used to but I adapted to this very quickly after discovering how attentive the live chat support is. Furthermore, there is no waiting on hold and there are hardly ever any wait times whatsoever when looking to be connected to a live chat support representative.

- Huge selection of playable games even in Netherlands.
- Fast cashout (within an hour using e-payments)
- Very fair wagering
- Maybe a few more bonuses from time to time, and perhaps a loyalty system.

- Maybe a few more bonuses from time to time, and perhaps a loyalty system.

Hi merazer17, We are happy to hear such great feedback, and that you pleased with our game selection, speedy deposits and withdrawals. We are always looking for ways to make our casino even more fun, fast and fair, and your feedback helps us achieve it! Currently we are discussing how to make our casino more transparent regarding bonuses and customer loyalty. For more info on that, we recommend you stay in tune with our regular announcements. Thanks again for your support

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I have very mixed feelings about Bitcasino.io (which will become clear by the end of this review). Let's start with the good aspects of the casino.

* Bitcasino offers nearly instant deposits and withdrawals. Even when a cashout needs approval, it generally takes fewer than five minutes to obtain the necessary approval.

* Bitcasino has some extremely helpful customer service team members. Whenever I have had an issue with a game, they were there to assist. To be sure, some of the representatives are not great (and some are not even close to fluent in English), but if you get the right person on the other end of the live chat, he or she can help you a great deal.

* Bitcasino offers a very generous welcome package, and, until recently, they offered 25% reload bonuses up to five times per day.

* As far as crypto-only casinos go, Bitcasino's game selection is unparalleled. For slots, they have everything from Microgaming to NetEnt to Blueprint. And for live dealer games, they have myriad choices, including the complete Evolution platform.

* Bitcasino will offer, if you ask, free spins to compensate losses.

So I have been playing at Bitcasino for quite some time, but I recently made the decision to move all of my gaming activity elsewhere. Here's why:

* Free spins to compensate losses are only available if you ask. If you don't know to ask, you won't get them. This lack of transparency is a common theme at Bitcasino. Moreover, the free spins will only be awarded if your deposits exceed your withdrawals. So, for example, if you won 200 mBTC two weeks ago and then lost 150 mBTC, you will NOT be awarded free spins. You will need to lose the full 200 mBTC you won (and then some) before you will ever see a free spin again.

* Bitcasino offers a very generous VIP Program, but invitation to that program is based on a completely opaque and non-disclosed set of criteria. I have gambled a ton there, and was never invited to the program. In fact, just recently, Bitcasino concluded a leaderboard promotion, in which rank was based almost entirely on how much one wagered over the course of a week. I placed third on the leaderboard, but even that was not enough to be invited to the VIP Program. I have asked time and again what I must do to receive an invitation, but I have never been given such information.

* Until quite recently, Bitcasino offered a generous 25% reload bonus (up to five times per day). That is no longer available. (I should note that they slowly removed the promotion from players, and there was a week-long period where some customers could still access the promotion, but I could not.) Bitcasino has not made much of an effort to come up with replacement promotions. Aside from their welcome package and the recently concluded leaderboard promotion, the ONLY promotion on offer requires wagering about 300 mBTC in order to receive 10 free spins worth a grand total of €2.50. In short, their current promotions are pathetic.

* As one might infer from what I have written above, there are some customer service representatives that are not good. I've had one representative refuse to tell me (even an estimate) when another rep (who I had been working with) would next be in. I've also had a representative outright refuse to escalate a concern of mine to a superior. Even if the resolution of my concern would have remained unchanged, it was wrong of this representative to refuse to escalate my concern.

All in all, Bitcasino is a good option if you are looking for a crypto-casino with nearly instant deposits and withdrawals, as well as a plethora of games. But if you are looking to be rewarded for loyalty and reasonably high action, look elsewhere. Because I cannot even begin to guess how much one would need to wager (or lose) there in order to get invited to the VIP Program.

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Klartext: Darum sind Auszahlungsgrenzen im Casino wichtig für Spieler
Blog Klartext: Darum sind Auszahlungsgrenzen im Casino wichtig für Spieler

Im Laufe Ihrer Casinokarriere sind Sie mit Sicherheit schon einmal auf das Thema Auszahlungsgrenzen, manchmal auch Auszahlungslimits genannt, gestoßen. Diese auf den ersten Blick unangenehmen Zeitgenossen müssen aber keine Schreckgespenster bleiben, sondern lohnen einen zweiten Blick. Denn nur wer den Feind kennt, kann ihn bekanntlich auch bezwingen. Los geht’s mit den Basics.Was sind Online Casino Auszahlungsgrenzen?Online Spielautomaten und andere Casinospiele sind ein toller Zeitvertreib. Ein Gewinn ist dabei die Krönung und Einschränkungen bei der Auszahlung sind natürlich das letzte, was Sie wollen. Wird Ihre Auszahlungsanfrage abgelehnt, dann kann eine Auszahlungsgrenze der Grund sein. Diese Funktion gibt es in fast jedem Online Casino. Eine Auszahlungsgrenze ist schlicht ein Limit, das beschränkt, wie viel Sie sich in einer oder mehreren Auszahlungen auszahlen lassen dürfen.Die Limits unterscheiden sich von Casino zu Casino. Die einen haben Tageslimits, die anderen Wochen- oder Monatslimits. Alle Infos dazu finden Sie in den allgemeinen Geschäftsbedingungen Ihres Online Casinos. Die AGBs enthalten alle Infos zu täglichen, wöchentlichen und monatlichen Auszahlungslimits.Dabei kann es Limits pro Betrag oder pro Zeitraum geben. Wenn Sie also Ihr Limit für einen Tag erreicht haben, dann müssen Sie mit Ihrer nächsten Auszahlung bis zum nächsten Tag warten. Ich will mein Geld sofort haben, was kann ich tun?Sie haben gewonnen und wollen das Geld auf Ihrem Konto sehen, nichts ist natürlicher als das. Gibt es aber Limits, dann bleibt Ihnen nichts Anderes übrig, als sich an diese zu halten. Dabei gehört Ihr Geld immer Ihnen, Sie erhalten es eben nur nicht auf einmal, sondern in Raten. Manche Casinos machen jedoch Ausnahmen, wenn Sie einen großen Jackpot gewinnen. Dann können Sie bei einem guten Anbieter manchmal sogar doch direkt den gesamten Betrag ausgezahlt bekommen. Die Entscheidung liegt immer beim Casino, aber eine Nachfrage beim Kundenservice schadet nie. Insgesamt höhere Limits lassen sich manchmal ebenfalls beim Support erfragen. VIP und HighrollerHaben Sie sich einen gewissen VIP-Status erspielt, dann können Sie oftmals von erhöhten oder komplett verschwundenen Auszahlungsgrenzen profitieren. Das ist vor allem für Highroller mit hohen Gewinnbeträgen interessant. So vermeiden Sie AuszahlungsgrenzenSuchen Sie sich dazu einfach ein Casino mit auszahlungsfreundlicheren Regeln. Um Probleme mit Auszahlungen zu vermeiden, lohnt sich auch ein Blick in die einzelnen Zahlungsmethoden, da hier unterschiedliche Limits gelten können. Auszahlungen auf eWallets nicht oft beschränkt, mit Kreditkarten oder Bitcoin sind Sie hier besser aufgestellt.Die folgenden Online Casinos haben außerdem die besten Limits für Sie als Spieler:Videoslots CasinoSlotsMillion CasinoSpela CasinoLeoVegas CasinoBitCasino.ioWas sind Cashout Limits?Hier ist Vorsicht geboten, denn Cashout Limits sind keine klassischen Auszahlungsgrenzen. Ein maximales Cashout bedeutet vielmehr, dass Sie nur einen bestimmten Betrag basierend auf Ihrer Einzahlung oder Ihrem Bonus auszahlen lassen können. Ihr Gewinn spielt hierbei keine Rolle. Zum Beispiel: Es gilt ein Cashout Limit von x10. Sie haben 50 € eingezahlt. Unabhängig von Ihrem Gewinn dürfen Sie sich in diesem Casino nun nur maximal 500 € auszahlen lassen (50 € x 10). Achtung: Ignorieren Sie niemals ein Cashout Limit, denn wenn Sie den maximalen Betrag überschreiten kann es sein, dass das Casino den Restbetrag Ihres Gewinns einzieht. Und das kann vor allem bei einem Jackpotgewinn oder Bonus ohne Einzahlung alles andere als erfreulich sein!Und nun?Insgesamt wird Ihnen leider nichts Anderes übrigbleiben, als in den sauren Apfel zu beißen und die Limits zu akzeptieren. Unsere Tipps hierzu lauten jedoch immer:Lesen Sie die AGBs, auch in Bezug auf Cashout LimitsFragen Sie beim Support nachHandeln Sie also nicht unüberlegt, denn wir wollen unsere Leser glücklich sehen! Alles Weitere lesen Sie in unserem Forum, wir freuen uns auf Ihren Beitrag! 

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