BetChain Casino

BetChain Casino - Keine Auszahlung auf mein Skrill Konto

€3429.81

ich habe am 17. August einen höheren Geldbetrag gewonnen. wollte diesen dann per Banküberweisung auszahlen lassen. Die Auszahlungen wurden dann von betchain gecancelt, da sie zu hoch waren, und als Auszahlung per skrill bestätigt.

Die summe beträgt 1500 Euro, leider wurde dieser Betrag bis heute nicht auf meinem skrillkonto gutgeschrieben. Die zweite Auszahlung die ich am 23. August tätigte, diesmal auf mein Bankkonto und ebenfalls 1500 Euro wurde nach kurzer zeit gutgeschrieben. Ich bin nun seit Freitag dem 18. August mit betchain in Kontakt, der support im chat teilte mir mit ich müsse bitte geduld haben und warten, wegen dem Wochenende verzögert sich alles, dass war am 19. August.

Der Support über email hat mir auf meine 5 emails einmal geantwortet, und mir mitgeteilt das es bearbeitet ist und auf mein skrillkonto gesendet wird, dass war am 23. August.

Ich habe den support eine skrill Transaktionsliste gesendet, screenshots usw. wo ersichtlich ist , dass die 1500 Euro nicht gutgeschrieben wurden.

Mein Konto bei betchain ist komplett verifiziert, sie haben alle daten von mir erhalten, (skrill, bank, adresse, ausweiss) Ich habe kein zweites Konto oder sonstiges.

Gelöst

€1500

BetChain Casino - I'm afraid that the process won't drag on for too long

Hello! I registered a couple of days ago, was looking for new casinos for myself with a good welcome bonus, well, and chose this casino, because of the high ratings and reviews. After registration, I made the first deposit to get the bonus, but alas, nothing was credited automatically, I tried to write in the online chat, to the support mail, waited a couple of hours, no one even answered, as if no one was there and the site was abandoned. Well, I could not resist and started playing at the expense of my deposit, won a little, uploaded all the necessary documents, filled in personal data on the account and made a withdrawal request. In the chat a couple of times a day, if you manage to catch the same operator Jasmin Thompson, I wrote to her, what's the matter, check the documents and confirmation of payment, I see in the verification section all the documents were accepted, but the payment is hanging and awaiting confirmation. Maybe I don't understand something, but there can't be such long withdrawals for cryptocurrency in 2025. You even have a description about 6-8 hours for cryptocurrency. I'm afraid that the process won't drag on for too long, I liked the casino, the payout is good, but in terms of support and payout speed, I'm disappointed so far.

BetChain Casino - Betchain is not Paying out 50 Euro since 5th of December

I made a Withdraw (50€) on 5.12.2004 since then nothing happened. Everytime I asked the Chat they said to me I had to wait a "little bit" and just ask later for updates. Or the Agents told me they sent it to the finance department. But nothing happened. Friday they told me the Manager would have a look and clear this in No time (Screenshot). But guess what? Nothing happened. Today they told me the same to wait a "little bit". So its nearly 2 Weeks and I don't believe them anymore.

BetChain Casino - Withdrawal 2500 EUR not processed for 5 days

€50

I made withdrawal request 15.8. 2024. After 5 days it's still not being processed. It's not my first withdrawal via Mifinity, other methods like bank card I used to withdraw too. This withdrawal I requested via Mifinity because I deposited via Mifinity last time and from this deposit I won. I deposited 30 and recieved 100%bonus. Bonus has 40 x wagering which I did and after finishing wagering of bonus I continued to play. Then I reached point where I decided to withdraw my money. 2500eur. It's maximum of withdrawal limit to one transaction via Mifinity. And from that time I am waiting and reading still same assurances from vip manager.

Gelöst

€2500

BetChain Casino - Account closed, access granted from restricted country

I was allowed an account and to deposit while living in a country that isn't actually accepted here and I believe that I should be refunded my deposits due to now being blocked from the casino and it not being possible for me to cashout my balance when I learned of the restrictions here. It's complete nonsense that they didn't know where I created my account from so its not my fault I was allowed access furthermore being denied to withdraw any funds after I was the one who informed them of the mistake while asking to refund my deposits and close my account. So the deposits were basically stolen with my account now closed and no response to several attempts to contact the casino support via email

Betchain Casino - I can not withdraw my winnings and my account has been blocked

$150

Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.

At first, I tried to withdraw money without documents and they refused me. Okay, I uploaded my passport and address confirmation, and put money on withdrawal, but my account was blocked. Now it's in the process of verification. They asked me to take a selfie with my passport and I did it. They demanded 48 hours for verification, but I did not receive an answer as a result.

First I sent my passport and confirmation of the address. Then my selfie and passport. The last time I sent a selfie with a passport and a piece of paper. My casino account has been blocked and I have not received a response from the casino.

I do not know if this is a normal situation. Maybe they just need more time, but it's been a long time and I'm worried. I really hope that my problem will be solved.

BetChain Casino - The problem with withdrawing money

$388

I have a problem with the withdrawal of winnings in this casino. The fact is that on July 12 I won 4.22 LTC and from that moment the difficulties began. I sent my driver's license for verification, address confirmation, and a selfie with my license. In my account, all my documents are approved and confirmed. I also received an email that the account was fully verified, but for some reason, they refused to withdraw money to me. I don't understand what's the matter and really want to figure out this problem.

BetChain Casino - Customer Support lying and delaying withdrawals on purpose

$231.21

Hello there, I was playing with BetChain for a couple of months and always lost money, this time I won a small amount of 600€ and cash out 450€. The withdrawal was delayed and I asked the support the next day, it was a male and female and both of them told me to wait for 48h and 72h.

One of the support workers told me "their is nmo withdrawals at the weekend and i should wait til monday evening please" , I read last night (sunday 14.08.2022) that they process payments 24/7 so wow first lie from a support worker on a casino site that calls them Legit and trusted ?!

Today I asked again cause I can't wait anymore but this time another worker called "babbs" told me I need to verify myself that's why it's delayed, I didnt recieved an email and the support didnt tell me that at first either.

I made my verification today, I want this to be processed honestly and asap cause this casino is shady and got wrong priorities!

I don't believe in receiving my money at all.

Thanks for the help.

BetChain Casino - Authentication of account taking forever

€450

Betchain is supposed to be a fast withdrawal casino. I beg to differ. I Sent my documents in and made a withdrawal and keep contacting support but they just keep saying I need to wait. No reason for it to take this long!! Ive contacted support numerous times and they just say the same thing. No response last time!!! Please verify my account and withdraw my winnings please.

$2000

Beschwerde-Statistik

Gelöst 30

Durchschn. Betrag $ 17,443

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

7.4/10 ● 117 Bewertungen

Top-Bewertungen unserer Spieler

DanielFaraday

9/10

- They got lot of providers and games
- The site is easy to navigate through
- Good support
I enjoy their promotions,
especially the friday free spins for a month deposit (really good to try the games)

I signed up through an afiiliate link with free spins but didn't receive them, but this is not a casino's fault, I talked to the support and they said that it wasn't an affiliate link

Summing up I had no problems with the casino

Hi Daniel, Thank you very much for posting your review. Please let our awesome live chat agents know to credit you a no deposit bonus although your sign up link didn't register with us. I'm happy to hear you enjoy our games and that our agents are doing a great job. Thanks, again! Best, Brian

BetChain Casino vor 7 Jahren

TheTruthHurts

8/10

Decent Bitcoin/Crypto Casino with reasonably fast withdraw times
Good sign up bonuses giving the ability to "try" the games on offer
I personally have had no issues with BetChain Casino

Limited games some more wouldn't hurt but for what it is you can't complain

Hi Thetruthhurts, Thanks for posting your review. We have over 3,000 games and are adding new ones all the time. Please let me know which game provider and games you enjoy and we'll try to make it happen. Congrats on your wins. Thanks, again! Brian

BetChain Casino vor 7 Jahren

Helafast

9/10

BetChain is one of the good casino's out there. Solid variety of games, great site layout and no shortage of great bonus offers.

The addition of more providers would be an asset for sure

Hi HELAFAST, Thanks so much for your review! I am happy to hear you enjoy our great bonuses and games. We have 19 Providers with over 2,000 games. We are adding new providers all the time so please keep checking our provider list on our homepage. Thanks, again! Brian

BetChain Casino vor 7 Jahren

Zazuu

2/10

I am struggling to receive my withdrawal. First I received an email saying my bank blocked the payment, I've never had problems with my bank doing this.
Then they suggested to make a small deposit with neteller or skrill, but now those options aren't available on the deposit page.
Said all this on the live chat, didn't get a response, and the chat closed down... not happy.

Hi Zazuu, Congratulations on your huge win! We received a notice from our platform provider that your bank has blocked the payment (we tried processing it twice, both with the same response from the payment provider). I'll find out what the options are for your withdrawal and email you directly. Best, Brian

BetChain Casino vor 7 Jahren

Grandmaster84

7/10

I just wanted to do a quick follow up to my last review. To recap, this casino is a pretty good place to play at. Support is always nice and courteous. Also have some good bonuses including Free Spins Friday. Although I'm not sure why they say you can win up to 50 Free Spins because I have never won more than 10 at a time in the 3 years I have played here. But either way free spins are free spins and the fact that they give them to you every Friday is pretty cool.

There are only two things I wanted to bring up. The first is I would love to see some new slot providers that I could play. Like Saucify, Octopus, and Platipus.

The second issue is the slow loading time for the casino. It seems every time I open the casino on my browser it loads a bit slow. It even says "this website is loading slower than usual". Maybe a better hosting provider or more band with is needed to operate the platform.

HI Grandmaster, I'm happy to hear you enjoy playing with us. I'll find out about the new game providers. I'll ask our team to find out why you are experiencing delays while loading our site. Thank you for taking the time to review us. Best, Brian

BetChain Casino vor 7 Jahren

Inaktiver Benutzer

vor 7 Jahren

8/10

I would like to say first off I apologize if I was wrong about betchain being affiliated with cryptowild in anyway, I guess I jumped to conclusion too fast when I assumed since you guys had the same support technicians it was under one umbrella owner. I didn’t mean to misrepresent betchains brand in any way, after all they weremy second most favorite bitcoin casino second to bitstarz. Perhaps I must have misinterpreted things or it may have been all a coincidence but I am fully aware that I didn’t check that box asking for no bonuses, I do not know how that came about. But I wanted to make things right and admit my wrong in assuming crypto wild had anything to do with you guys cutting me off as a vip player. Thanks for understanding, and yes I do consider betchain still to this day to be one of the most trusted and best online bitcoin casino, and you guys are still on my list .

They need to work on their bitcoin processing center to be quicker, lately I’ve noticed it takes longer to deposit bitcoin in your casino than it is to cash out. It may be my internet as well but I’ve noticed the site has been slow at loading.

HI TMSET007, Thank you for re-posting. We're happy you enjoy playing with us. Although, we'd love to be your #1 ;) But, totally understand, Bitstarz is also a great casino! I'll ask our platform provider about the payment system. It might be a large number of transactions in the mempool on the Blockchain, but I'll make sure it isn't our payment system running slow. Best, Brian

BetChain Casino vor 7 Jahren

Tomislav

10/10

For me is BetChain the best Casino. Many Bonuses, very fast withdraws and a really good Support.

Nothing, everything is good.
I haven have play on many Casinos but this is my Favorite.

Hi Tomislav, Thanks very much, we really appreciate you posting this review!!!! I'm happy to hear about your wins and our great live chat! Best, Brian

BetChain Casino vor 7 Jahren

Tiffanyterron81

10/10

This is my favorite casino. I love how they treat customers. Depending on your Vip level, you get a bonus on every deposit. Even if you already deposited and played through it, they will ad your bonus afterwards if you contact support. Support is great. They are friendly, fast, always help. Every Friday I get 40 free spins in every currency I've deposited in throughout the month. They are definitely number one.

There's nothing that I dislike. I love everything about this casino.

Hi Tiffany, Thank you very much!!! I'm thrilled to hear our awesome livechat agents are taking great care of you!!! Thanks for posting!

BetChain Casino vor 7 Jahren

Shapoth

9/10

My top most favorite trusted casino. I am playing regularly in Betchain casino for almost 3 month.Started with amazing welcome package and 50 free spin extra as Askgambler user, played long sessions, it was fun.

Live support is more than friendly, I am not a high roller, I even tried deposit the lowest possible amount, but in this 3 month I received VIP treatment.

For my 1st cashout it took 3/4 min! and in this 3 month I have cashed out 8 times, and each time it was almost like instant.

And I can say now I am totally confident about thinking big, because win or loss whatever, I will have fun! not headache!

1. 40x wager is tough, poker and table games contribute only 5%

Hi SHAPOTH, Thank you very much for your review! Congratulations on your wins here at BetChain! I'll tell our awesome livechat agents about your kind words. Thanks, again!

BetChain Casino vor 7 Jahren

chouchou312