BetChain Casino

BetChain Casino - Keine Auszahlung auf mein Skrill Konto

€3429.81

ich habe am 17. August einen höheren Geldbetrag gewonnen. wollte diesen dann per Banküberweisung auszahlen lassen. Die Auszahlungen wurden dann von betchain gecancelt, da sie zu hoch waren, und als Auszahlung per skrill bestätigt.

Die summe beträgt 1500 Euro, leider wurde dieser Betrag bis heute nicht auf meinem skrillkonto gutgeschrieben. Die zweite Auszahlung die ich am 23. August tätigte, diesmal auf mein Bankkonto und ebenfalls 1500 Euro wurde nach kurzer zeit gutgeschrieben. Ich bin nun seit Freitag dem 18. August mit betchain in Kontakt, der support im chat teilte mir mit ich müsse bitte geduld haben und warten, wegen dem Wochenende verzögert sich alles, dass war am 19. August.

Der Support über email hat mir auf meine 5 emails einmal geantwortet, und mir mitgeteilt das es bearbeitet ist und auf mein skrillkonto gesendet wird, dass war am 23. August.

Ich habe den support eine skrill Transaktionsliste gesendet, screenshots usw. wo ersichtlich ist , dass die 1500 Euro nicht gutgeschrieben wurden.

Mein Konto bei betchain ist komplett verifiziert, sie haben alle daten von mir erhalten, (skrill, bank, adresse, ausweiss) Ich habe kein zweites Konto oder sonstiges.

Gelöst

€1500

BetChain Casino - I'm afraid that the process won't drag on for too long

Hello! I registered a couple of days ago, was looking for new casinos for myself with a good welcome bonus, well, and chose this casino, because of the high ratings and reviews. After registration, I made the first deposit to get the bonus, but alas, nothing was credited automatically, I tried to write in the online chat, to the support mail, waited a couple of hours, no one even answered, as if no one was there and the site was abandoned. Well, I could not resist and started playing at the expense of my deposit, won a little, uploaded all the necessary documents, filled in personal data on the account and made a withdrawal request. In the chat a couple of times a day, if you manage to catch the same operator Jasmin Thompson, I wrote to her, what's the matter, check the documents and confirmation of payment, I see in the verification section all the documents were accepted, but the payment is hanging and awaiting confirmation. Maybe I don't understand something, but there can't be such long withdrawals for cryptocurrency in 2025. You even have a description about 6-8 hours for cryptocurrency. I'm afraid that the process won't drag on for too long, I liked the casino, the payout is good, but in terms of support and payout speed, I'm disappointed so far.

BetChain Casino - Betchain is not Paying out 50 Euro since 5th of December

I made a Withdraw (50€) on 5.12.2004 since then nothing happened. Everytime I asked the Chat they said to me I had to wait a "little bit" and just ask later for updates. Or the Agents told me they sent it to the finance department. But nothing happened. Friday they told me the Manager would have a look and clear this in No time (Screenshot). But guess what? Nothing happened. Today they told me the same to wait a "little bit". So its nearly 2 Weeks and I don't believe them anymore.

BetChain Casino - Withdrawal 2500 EUR not processed for 5 days

€50

I made withdrawal request 15.8. 2024. After 5 days it's still not being processed. It's not my first withdrawal via Mifinity, other methods like bank card I used to withdraw too. This withdrawal I requested via Mifinity because I deposited via Mifinity last time and from this deposit I won. I deposited 30 and recieved 100%bonus. Bonus has 40 x wagering which I did and after finishing wagering of bonus I continued to play. Then I reached point where I decided to withdraw my money. 2500eur. It's maximum of withdrawal limit to one transaction via Mifinity. And from that time I am waiting and reading still same assurances from vip manager.

Gelöst

€2500

BetChain Casino - Account closed, access granted from restricted country

I was allowed an account and to deposit while living in a country that isn't actually accepted here and I believe that I should be refunded my deposits due to now being blocked from the casino and it not being possible for me to cashout my balance when I learned of the restrictions here. It's complete nonsense that they didn't know where I created my account from so its not my fault I was allowed access furthermore being denied to withdraw any funds after I was the one who informed them of the mistake while asking to refund my deposits and close my account. So the deposits were basically stolen with my account now closed and no response to several attempts to contact the casino support via email

Betchain Casino - I can not withdraw my winnings and my account has been blocked

$150

Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.

At first, I tried to withdraw money without documents and they refused me. Okay, I uploaded my passport and address confirmation, and put money on withdrawal, but my account was blocked. Now it's in the process of verification. They asked me to take a selfie with my passport and I did it. They demanded 48 hours for verification, but I did not receive an answer as a result.

First I sent my passport and confirmation of the address. Then my selfie and passport. The last time I sent a selfie with a passport and a piece of paper. My casino account has been blocked and I have not received a response from the casino.

I do not know if this is a normal situation. Maybe they just need more time, but it's been a long time and I'm worried. I really hope that my problem will be solved.

BetChain Casino - The problem with withdrawing money

$388

I have a problem with the withdrawal of winnings in this casino. The fact is that on July 12 I won 4.22 LTC and from that moment the difficulties began. I sent my driver's license for verification, address confirmation, and a selfie with my license. In my account, all my documents are approved and confirmed. I also received an email that the account was fully verified, but for some reason, they refused to withdraw money to me. I don't understand what's the matter and really want to figure out this problem.

BetChain Casino - Customer Support lying and delaying withdrawals on purpose

$231.21

Hello there, I was playing with BetChain for a couple of months and always lost money, this time I won a small amount of 600€ and cash out 450€. The withdrawal was delayed and I asked the support the next day, it was a male and female and both of them told me to wait for 48h and 72h.

One of the support workers told me "their is nmo withdrawals at the weekend and i should wait til monday evening please" , I read last night (sunday 14.08.2022) that they process payments 24/7 so wow first lie from a support worker on a casino site that calls them Legit and trusted ?!

Today I asked again cause I can't wait anymore but this time another worker called "babbs" told me I need to verify myself that's why it's delayed, I didnt recieved an email and the support didnt tell me that at first either.

I made my verification today, I want this to be processed honestly and asap cause this casino is shady and got wrong priorities!

I don't believe in receiving my money at all.

Thanks for the help.

BetChain Casino - Authentication of account taking forever

€450

Betchain is supposed to be a fast withdrawal casino. I beg to differ. I Sent my documents in and made a withdrawal and keep contacting support but they just keep saying I need to wait. No reason for it to take this long!! Ive contacted support numerous times and they just say the same thing. No response last time!!! Please verify my account and withdraw my winnings please.

$2000

Beschwerde-Statistik

Gelöst 30

Durchschn. Betrag $ 17,443

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

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Spielerbewertung

7.4/10 ● 117 Bewertungen

Top-Bewertungen unserer Spieler

blondie

8/10

Betchain casino was a casino I explored only recently. I had heard their name many times before, but never played there just because they are a casino that uses bitcoin currency and I still find that difficult and confusing. They are powered by Betsoft and few other softwares, and lately I've been playing Betsoft games a lot, so when I found a no deposit bonus code for new players, I was eager to try my luck there.

I signed up and then I had to tell the no deposit code to support, to get this bonus. It was late in the night, and the live support wasn't available, so I wrote them an email regarding this matter. The next day I received a very polite and welcoming email, saying that I have been credited with 10mbit. Of course the amount wasn't very big, in euros it was around 4€, but still free is free. The wagering requirements were 30x, which was a very reasonable amount for a no deposit bonus.

Since my new favorite game from Betsoft software is Mr Vegas, I was happy to see they have this game. I played with minimum bets of 0.30 (the coin size was 0.01) and very soon got wheel of fortune bonus. In it I got a 4.00 credit win, that boosted my balance a bit. I got few free spins rounds as well but none of them paid me more than 20x bet. I played for about half an hour, at some point my balance was up to 25mbit, but eventually I started to get dead spins that led me to an empty balance.

Overall I had a nice impression about Betchain casino. If I was a fan of bitcoins, I would make a deposit there, but in my case I most likely won't. I have contacted support only via email and there they were really nice, lobby looked good and no problems appeared, so I have no reason to not recommend them.

Hi, Thank you so much for taking the time to review us. I am very happy to hear you enjoyed playing at BetChain. You can now deposit and play in Euros and USDs as well as Bitcoin. We have an exciting announcement to make in the future, but a hint is....over 400 new games are on their way. Please don't hesitate to contact us and we will do our best meet your needs. All the best, Ashley

BetChain Casino vor 10 Jahren

jazzi1

1/10

The site is easy to use and there is a good selection of games.

There is no one available on chat and although I have emailed each day for the past 3 days asking for deposit limit firstly and then, subsequently to close account, I have had not one single reply. There is no comittment to Responsible Gambling. I cannot get any reply. I uploaded my documents 3 days ago and have had no confirmation of these either. Terrible customer service. I want my account closed!

Hi, Thank you for taking the time to write about BetChain. I am very sorry you didn't experience our usual high level of customer service. We are sad to see you leave us. Please don't hesitate to let us know if there is anything we can do for you in the future. I, personally, look forward to ensuring you have a great playing experience and excellent service going forward.

BetChain Casino vor 10 Jahren

leandro.goicuria

10/10

I have to reiterate how much I love being a member of the BetChain family... They really know how to treat a person... I woke up to a fabulous VIP bonus... and upon second inspection I discovered that I was able to play a large selection of game that where not previously available to Americans... so kudos...

Thank you very much!!! We know it's our players that make us good at what we do!

BetChain Casino vor 10 Jahren

leandro.goicuria

9/10

BetChain casino has recently become my favorite place to play. The game play is a 5 out of 5 stars for there smooth seamless action, no delays or jumping reels... Plus they reward there players with free spins and no deposit bonuses for depositing and new players, and in my book get a 5 out of 5 for customer service and retention... Contact support and talk with them and you will find they are very rewarding to loyal customers and work hard to make everyone feel like a VIP... In an industry taught with low life practice, the are a CLASS act... 4.9 out of 5.0 and I will tell you why .01 in dislike section.

Ok.... the only issue is there is not a large enough game selection for USA players... but it is still my new favorite place for a square deal...

Hi, Thank you very much for taking the time to review BetChain. I am happy to hear you are enjoying your time playing. I apologize that Amatic games are restricted in the USA. We are working on providing more games and recently launched 30 new Endorphina Games. Please don't hesitate to contact us anytime at [email protected] and we will continue to provide you with top notch customer support. Thank you for playing at BetChain!

BetChain Casino vor 10 Jahren

katemak

7/10

Betchain Casino is casino I joined at the end of the 2014. I remember they were the newest casino back then and mostly they had BetSoft games. When I was searching for some new casino, with some free chip or free spins I came across this guys. Just because they were newly added ones and I wanted to check them out, so that way I was browsing the net to find some negative or positive feedback from some players. All I could find were nice comments, even now I didn't see any complaint, neither negative comments about them.

This casino has few more software games as Endorphina, Amatic, SoftSwiss slots, which are not my interest that much, but given as a free I always enjoy playing them. When I open the casino, first I wanted to double check will I get the bonus. They don't offer live support, but even so they will answer you really fast via email. They were offering some bitcoins, as free sign up offer back then, so I wanted to know will I get the bonus.

I got positive answer and the minute I sign up I got those bitcoins in my account. This casino is purely bitcoin one, so there are no other method to deposit, neither withdraw. I must admit I am lost a bit with that bitcoins, just because I don't understand them, but while I google a bit, they added bitcoin converter, so making players easier that way.

The no deposit bonus I got then was a tiny one and considering that all BetSoft games, starts with 0.2 coins, the bonus lasted only few minutes. That was my first visit there in that casino, so I used their bonus, can't say I had nice time, just because I waste it pretty fast. The only thing I don't like in this kind of casinos is the fact they are only Bitcoin, which I don't prefer, neither playing in that kind of casinos. Maybe they are solid ones, which I believe they are, but no for my taste.

Hi, Thank you for taking the time to review BetChain Casino. We strive to offer our players a high level of support and I am happy to hear that you experienced that. Good news, we are getting ready to accept Euros and Dollars! We will announce shortly when our system checks have been completed to accept other methods of deposits and withdrawals. Thank you for playing at BetChain and please don't hesitate to contact us with any questions or concerns at [email protected]

BetChain Casino vor 10 Jahren

lootnix