21 Casino

This is the best ever casino. I've been with a few others and I've seen some strange manipulation of the ball on roulette but 21 seems very fair and genuinely random. Games selection is amazing. Customer care is KING like the Coronet logo. TOP MARKS 21 !!! Really chuffed with it.

Nothing ! I can't fault it at all. Well done. I've been with many others and this one the best !!!

Great range of games unavailable to me elsewhere, such as Blueprint.
Operates in my market.
Option to display the RTP percentage for individual slots, before you load them.
Mobile experience comparable to Desktop experience, where others fail at delivering consistency.
Have not had any issues with documentation verification, process is simple.
All withdrawal requests that have been made from the casino have been of a sizable amount, and all have been paid with minimal delay.

All in all there are many positives to this casino, however, the negatives could be considered quite substantial for many.

The pending period for withdrawals is far too long. I understand the strategy to recoup money back from the player, and whilst I do not agree with the practice, they are a business so they are entitled to do such things. However, most other casinos currently offer a "Lock" facility, while you are waiting for the withdrawal request to be approved or rejected. Effectively you will have to wait a minimum of four business days to receive payment when playing at 21 Casino. I have read many replies to reviews on this site that state "we are working on a faster process" but they date back to early 2016, which begs the question if this is even still a priority.

Customer support, whilst available now 24/7, have limited ability to authorize or action requests.

They do not offer their progressive jackpots to all jurisdictions, which is a worrying proposition, if you were to get lucky and book a massive win, you might not be eligible to receive the money. Clarification on why this is the case would be great, or what would happen in the possible (if somewhat unlikely) event a player from one of these jurisdictions were to win a progressive. Does this still apply to multi-provider jackpots such as Mega Moolah?

Terms and conditions are a little complicated, the operator could take a leaf out of Rizk's policy of "No Bulls#!t".

One of the best casinos I have played on ( I am from Norway But this casinos has a lot of slots other casinos dont have. I am watching Rocknrolla and decided to make an account here. I have won a bit of cash on different slots and I am satisfied

Pendling time to check my verification papers. Really really annoying. Feel like I am back in 2002..... and When you Can take money back as well is a bad option.....

My username on the game is khelifionetime

Excellent game choice and good online chat service. Incredible customer support they quite nice but cant really make any decisions, vibrant game choice and safe and secure banking methods for high rollers like myself.

Would payed out 600 euro win if they didn't had reverse. (Worst option you're casino have).

Withdraw and reverse: I 6-6, 19:57 I send all my documents. @ that point I already made a withdraw request. (Still able to reverse it). Went to sleep woke up the next day asked live chat if documents where verified. Not yet could take up to 24-48 hours. Decided to wait that time. On friday contacted again... Finally approved, but my money still able to reverse it......

Bad mistake on me... I reversed it... and lost it! (happens). But why the hell do you have to w8t 3++++ days when you can reverse a withdrawn!

Not 1 casino I played at had this issue. 32red, Trada, Risk, Betspin, MrGeen. All these casinos payed out in 1 day. (I always have documents ready to be processed.)

Would not recommend playing here. They actually want you to reverse. This is totally unacceptable and I would just expect the customer service knowing my circumstances to get this one document processed straight away with the rest of my documents. The withdrawal is still pending and due to be accepted tonight so will see what happens with that. I've kept screenshots of everything just in case something else occurs. A real shame really as it is a great little online casino.

Variety of Games but I still prefer Roulette. Big recommendation from Rock'n'Rolla. Willing to give good rating if everything goes smooth.

Length for the withdrawal to be approved.

I know you have to supply your documents when you withdraw the first time. What about the second time? Would that be an issue? ( I have print screen everything so they cant claim that anything might went error as the previous reviewers told.)

Excellent game choice and good online chat service live roulette is excellent and overall best casino I've played online.

Now the real bad point. Deposited and won 2000 English pounds and declined the bonus offer due to all the implications and wanted no doubt the winnings would be mine. Withdrew the funds and asked to supply documents to verify my account which I understand not a problem. Sent these on Monday as really needed the cash this Friday for my holidays and explained this in the email. Got an email back today saying most of my documents were ok but they require another letter with my address on so I've sent this and apparently I have to wait another 48 hours for one document to be verified.

This is totally unacceptable and I would just expect the customer service knowing my circumstances to get this one document processed straight away with the rest of my documents. The withdrawal is still pending and due to be accepted tonight so will see what happens with that. I've kept screenshots of everything just in case something else occurs. A real shame really as it is a great little online casino.

Good selection of games, not bad support, overall a decent casino if it wasn't for the ages it takes for a withdraw to be processed.

Some promo rules like 50 euros min bet for bonus, some bonus don't even have 24 hours or you to take it. And It is not understandable a reversal time of 48 hours, it's not ok.

Good selection games. Great interface. Emails regularly with offers. Good support. Mobile site works great. Australian dollar offered. Legit site.

Cash out time is a little long. I won around 9k aud on reel steal. Such a sick game when it pays! Haha I won 5k aud on the same night but I put that back in via reversal. That is my own fault though. I have some youtube vids to upload once I have been cashed out. Another Rolla stream follower here. Speed up withdrawals and would rate 10 instead of the 9

Firstly, you must be twenty-one to play at 21 Casino, right? Nope. As long as you're 18 and above, it's a go, but you must be a member at Twenty-one Casino to play there, like you don't already know. Anyway, I was so much more than twenty-one when I signed up at Twenty-one, hehehe. As with most other casinos, the main attraction for me for signing up was none other than the offer being made at that point in time. What it was, it has slipped my mind, because it happened back in 2016. Hmm, it wasn't that long ago, but my memory is. Hahaha.

Anyway, after signing up at the casino, I claimed the offer, whatever it was, and got it without any problems at all, otherwise I would have remembered something about it. After playing it, and not getting any win from it, I did the only thing I know what to do next - I logged out! Hahaha. Nope, there wasn't anything there that attracted me that much to make a deposit. The games selection wasn't that bad, not that many games available, but what mattered was that I couldn't play the game I had wanted to play, because it wasn't there. At that point in time, I was going ga-ga over Dead Or Alive, as many other players were too.

Well, my account saw no action at all since that last play, until 21 Casino was merged into Branders, together with Fruity Casa and Amsterdams Casinos. Why did it mattered? Simply because these casinos were occasionally giving out free spins or bonuses to their depositing members, which put me out of the picture. That hurts a bit, because I could only get those free spins from Fruity Casa and not from 21 Casino, so I was missing out on some good offers every now and then. Well, I couldn't let that go on, so one fine day, I made a deposit at 21 Casino, didn't win anything, but became eligible to received all those nice freebies, hahaha.

As for the casino itself, sorry, I don't have much to say about its withdrawal speed or customer support. So far, I have not needed to get in touch with their Live Chat service, nor made any inquiries to them via email. Being in Branders, I simply assumed that everything should be acceptable and being looked after. Nothing outstanding but just averaging, to me that is. Yeah, no complaints so far either.

Great games, smooth and user friendly site. Very easy to set up account, deposit and play. Great communication, when I got an email from them today telling me my withdrawal had been reduced from £2,000 to £110 it was very easy to understand. It reminded me that clause 9 part v was specific about withdrawal limits after playing with the welcome bonus.

After playing all night, turning over 3 or 4 thousand pounds to play through the bonus I feel the site is a bit mean spirited by offering me £110 instead of the £2,000 I managed to win. (small stakes as well!) I am still waiting for the £110.

Whilst I accept this is my own negligence that is to blame, I ask myself whether I wish to make this my 'go to ' site when I want to play slots in the near future. I will be a lot more careful next time! A less serious gripe, where is my favorite slot Hercules high and mighty?