Sportaza Casino - Account closed without any further justification

The more they hide, the more they look even more guilty than they truly are. Already the 6th day without any information sent/given, i sent an email to the support on sunday, still no answer. Probably because i made sure that they can't come up with a lie as i kept screenshots of everything i done in my account. I'm really curious at this point, wich lie can they invent ? Still waiting to see how creative they can be.

Dear Customer,

Thank you for reaching out.

We would like to inform you that the account was closed in accordance to the administration decision and the following article from our Terms and Conditions:

3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

Your balance of 181 EUR (which includes the 170 EUR tournament win) was returned to you on 27.09.2023.

Your open bets will be monitored and paid out in case of a win.

Best regards,
Sportaza.com

Dear @Lucscott,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi askgamblers team,

As expected Sportaza used the 3.9 to close my account, fair enough, they can close an account without a specific reason as long as they don't steal the winnings. If they keep their promise and pay out all my unsettled bets when they'll be settled as winners, i consider that it's fair and that no legal action is required. So, for now, we can consider that the case is solved.

Thanks to the askgamblers team who helped to get an official answer to this matter, and thanks to Sportaza to finally giving a professional answer. But if they don't keep their promise, i'll be back.

Best regards,
Luca

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Dear @Lucscott,

In case the payment does not clear as expected, please feel free to contact our team and request a reopening of the complaint.

We thank both parties for their assistance during the complaint process.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Thanks.
I gave Sportaza the opportunity to act fairly, i cameback to withdraw my winnings 3 weeks ago but they kept answering that they're checking the request and that i'll be done in the nearest time. But week after week the live agents couldn't give any other answer than that, and i hadn't received not even an email since the day i asked for my balance withdrawal as agreed months ago.

I waited for april 'cause my NBA long term bets were going to be settled on that month, my ultimate and very last unsettled football long term bets arrive the 26th may, after that i won't have any open bet anymore. Many football long term bets were already settled since december but i wanted to make it easy on Sportaza and don't ask for a withdrawal every time, that's why i waited months thinking that it'll be extremely straightforward in April and May. But unfortunatly it seems that opening cases is always needed to make them respect their own rules, so here we go again.

Regards

Dear Customer,

Thank you for reaching out.

We would like to inform you that your case was forwarded to be reviewed with priority. Please accept our apology for the inconvenience caused.

Best regards,
Sportaza.com

Dear Customer,

Thank you for your patience.

We would like to inform you that the payment was processed from our side on 10.05.2024.

Best regards,
Sportaza.com

Hi,

I confirm that i received my current balance today. Thanks for your honest and quick reaction, i believe that my ultimate withdrawal the 26th May following the last remaining unsettled bets i still have will be handled fairly by Sportaza as well, so i consider that the case is solved once again.

Thanks to the askgamblers team for their help and mediation

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.