Megawins Casino

Plenty of games. Website functionality is good, VIP program and all kinds of other small things that make experience nice. Withdrawal & KYC process are extremely fast.

KYC process with selfie is something I dont understand but that´s a minor nuisance once you get over it.

Megawins Casino

6 years ago

Hi @Flakki,

Thank you so much for your review. It really means a lot to us to hear your good feedback.

We have recently reviewed our policy on selfie with KYC, seems you could have been one of the last ones asked for it (Unless there are other circumstances)

Our aim is to make verification as easy and painless as possible. To hear that you found it fast was music to our ears, our goal is to complete all verifications same day.

Thanks again I wasn't able to locate your account but if you could pop to chat and ask for Jane she will love to find you a little gesture.

Kindest Regards
MegaWins

Support had a fantastic behaviour with me
Fast account verification and payment
One of the best Direx N.V. casinos
Lot of providers to play

Megawins Casino

6 years ago

Dear @NANDO008,

Thank you for your fantastic review.

We aim to make the verification process as fast as possible so that you can withdraw your MegaWins in an instant!

If you ever need anything at all please do not hesitate to ask and please also check your account for a treat from the support girls ;)

MegaWins Casino

Slot selection is decent and website design is nice

Firstly, bonus wagering requirements are just bad - 50x. But more importantly - their KYC procedure is an absolute joke. I sent in all the documents that are asked for on the website (ID, utility bill, credit card, proof of deposit) only to later receive an e-mail with many more additional and completely ridiculous requirements (that appear nowhere on their website) . Like - a selfie with passport and note of current date. Another selfie with casino live chat in the background. A scanned photo of ID (so just a photo is not OK, even though their site states otherwise). And so on. It's a joke. Any casino that asks for selfies for KYC is an embarrassment and more than likely is doing it just so less players get their money out. I recently played in another Direx casino - they had the same KYC procedure on their website, but there I didn't receive any ridiculous requirements to send selfies and what not - I sent in the documents that were asked for on the website and the identity was confirmed in an hour. It's no wonder that other casino is rated much higher than this one. ID, utility bill and credit card - that's all casino should ask for. In my experience (and I have played in ~50 different online casinos) the only casinos that ask for selfies and other nonsense are the shady ones. Never going to play here again.

Megawins Casino

6 years ago

Dear @OPIUMDOSE,

Our customer care team would like to help you resolve this and have reached out to you.

Please get in touch so we can make sure everything is correctly understood and resolved.

We can't promise that nothing will ever go wrong, we CAN promise that if it does we will always fix it! Our apologies that your first experience wasn't great but we do have some news for you that is positive.

Kindest Regards,
MegaWins

I signed up to Megawins, as I am a VIP player at a sister casino, Playamo. They have a good selection of games, nice layout, and helpful support staff, especially Sophia. I took the welcome bonus with a 100$ deposit, and turned it into $2000 after wagering requirements met, which i cashed out. It was a 7 hour session to get through keeping to the bonus max bet, but I loved every minute.
They accept AUD, and offer payout via credit card, which is a big plus for me. The welcome bonus is nice, i don't usually use bonuses as I tend to deposit a lot more than works with the bonus. They also have a weekly cash back option which I will be availing myself of.

Be prepared to use your phone camera a lot during verification. They are very thorough on making sure you are who you say you are. Which while a little annoying at the time, makes for a more secure gambling experience. Other Minor annoyance is that spinomenal games are not playable for Australian Players, but they are not filtered out like the other providers that don't accept Australian players, so sometimes you will click on a slot and get the not allowed in your country message. Nothing else bad to say, I quite like the Casino and staff.

Megawins Casino

6 years ago

Dear @pawnstar79,

Thank you very much for your review.

Please check your inbox for a special reward just for you!

Kind Regards,
MegaWins Casino

I came and play and registered with this casino cuz i read good review at askgamblers.com , so yesterday i sing up and deposit $20 usd via my neteller account, first i like with design this casino so nice and smooth game running so smooth after several hours im lucky managed waggered and my balance left arround $265, then i upload all documents required including my selfie photo holding my passport, now im waiting my cashout till now still pending, MY account [email protected], overall this is nice casino, with tons of games and support chat so nice and friendly.....now im waiting my cashout ....this is the best 1st day at new year 2019 !

Megawins Casino

6 years ago

Dear Karedok,

Congratulations! This is why we are called MegaWins!

We are pleased for you and indeed it's a great start to the New Year.

Thanks so much for contacting us, I will also add a priority tag for you.

Thanks for your review too it really means a lot to us.

Kind Regards,
MegaWins Casino

Decent amount of providers, nice layout, accept crypto

While in my situation I had an issue with a deposit and a payment processor not crediting said deposit, the casino was generous in there compensation and ensured that I was satisfied. The live support is quite good, especially Melanie who made sure that I was taken care of.

Megawins Casino

6 years ago

Dear BALLYBARBIE12,

Thank you so much for your review. You sure put a huge smile on Melanie's face for mentioning her by name :)

We would like to say that we can't promise that nothing will ever go wrong, what we CAN promise is that if something does we will always fix it.

Thank you once again and we wish you the very best.

MegaWins Casino

The easy to use platform
10$ minimum deposit where most only have $25 minimum

Really slack at solving any issues, noone available to speak to except chat agents that have 'Forward any problem you have on to a different department.
I deposited not one but 2 $20 Neo surf vouchers the first one still hasnt been credited to my account, and I did it over a week ago. Iv been trying to get someone from the casino to help me sort the issue but and the agents just tell me they will get someone from finance to to fix it which isnt really helpful, when there is no assurance that ots going to get done with in a certain time. If its this hard to deposit I cant imagine it being easy to withdraw. They have lost me

Megawins Casino

6 years ago

Dear SHANTELLE.BETS,

Thank you so much for reaching out to us here. We have been trying to get in touch with you. None of these transactions are valid on our side. They have been declined, we have reached out to you directly so we can resolve this together.

Please check for the emails we have been sending on your registered email so we can fix this for you. I believe the team even put a little sugar on your account for your trouble.

Please can you provide all details for the 13 declined and pending attempts so we can report this properly to the NeoSurf service, they won't entertain us without some details I'm sorry.

In the mean time we hope you enjoy our little gift to say we are sorry you couldn't deposit.

Kind Regards,
MegaWins Casino

Hello , I discovered this casino a few weeks back. I really like the games available in this casino. I love playing games from amatic and playngo. I have won 900 euro's from a 40 euro deposit. This is where I go to the dislike part.

I don't like the waiting game where I'm in now. I withdrew the money on sunday 14-10 and send them several selfies and paperwork ( a lot of photo's) on moday 15-10 , still did not hear from them on 20-10. I only got a message which said they would inform me of the outcome. I also find it weird that the Netherlands is restricted but they offer Ideal as a payment method.

Megawins Casino

6 years ago

Hi there!

Thank you for reviewing our casino and congratulations on the win. We are sorry you've had to go through this experience. Your account was already cleared after a brief review and we apologize for taking longer than usual. By Monday your withdrawal should be sent out and once done it should take a couple business days to hit your account. Please be aware that you will already enjoy much faster withdrawal times already because your account has been verified.

Thank you for playing with us at Megawins.

I have an account in this casino for less than two years, I made a few deposits, the last one turned out to be happy. The amount is not big, 150 euros, but win is a win. Navigation in the casino is a good, clear menu, great - fast support There were a few slots, but generally a plus.

I received email with reload bonus so I deposited the casino using the bitcoin method because the other popular deposit method was limited for Poland ( skrill, ecopayz )
I have ordered payment and I received a chat message that I have to verify my account.
This was the worst verification I've had for over 10 years playing online casinos. I had to take a selfie photo with ID and a date card and SECOND slefie with holding ID and in the background a live chat on a laptop screen. UNREAL. Amount was only 150 euro( !!! ). This is a slight exaggeration in my opinion. I do not know what was the reason for such verification, or my country or the bitcoin payment method. The casino, of course, paid me my winnings, but such verification is an exaggeration. Casino payable but you may find it difficult to pay your winnings.

Megawins Casino

6 years ago

Dear Chris23,

Thank you for your feedback, all comments are welcomed as it helps us to continually improve our player experience.

We pride ourselves on giving the fastest fiat payouts in the industry, from the time you requested the withdrawal your verification procedure was completed and winnings were paid within less than 20 hours.

Now you are verified you can expect every withdrawal much faster. We are sorry that you feel that part of your experience was a requirement but now it's completed you are literally 'free as a bird' to withdraw without hinderance or worry.

We have also as an extra gesture added some spins on your account, just as a thank you for your feedback


Kindest Regards,
MegaWins Casino

MegaWins Casino is yet one more casino belonging to Direx NV but I've only signed up at this casino recently. The reason for that was nothing more than just a simple 'too many Direx NV casinos to play at'! Yep, I already have signed up, deposited and played at about 17 of their casinos so far, so this MegaWins Casino was my latest addition to the mega bunch, hehehe.

Not surprising at all to know, like most other Direx NV casinos, MegaWins also have a great selection of games from popular big name providers, but what's most important to me is having NetEnt, Microgaming and Play'nGo games - I hardly play games from the other providers, so they are not important to me at all. However, not having a good selection of games and providers would mean getting a lower review rating from me.

I also like the Softswiss platform that MegaWins Casino is using. It is not the best, but better than most others. However, typically of the platform, there are still instances whereby more fine tuning is required by the casino in order to make the entire platform running smoothly and without glitches. The Favourites list, for example, can be used to pick and list out all my favourite games, but this list would completely disappear after logging out! Argh! After getting this nuisances a few times, I simply stopped listing out my favourite games - it was just a waste of time anyway. This Favourite list should always be available once it is created, but most of Direx NV casinos simply don't keep them! I don't like this at all!

I do have several dislikes at MegaWins Casino! After playing a game, any game, closing that game (by clicking on the 'X' button) simply didn't work at all! The page would refresh, but reloading back the same blardy game, over and over again each time that 'X' was clicked, instead of going to the home page! I find this really really annoying, so MegaWins should take note and get this corrected quickly!

After making my first deposit of $20, the 100% welcome bonus got credited automatically, but had a wagering requirement of 50x. That $20 bonus carried a hefty $1000 turnover! Nope, I certainly didn't like it at all, so I cancelled it off, but by doing so, the 140 free spins package also got cancelled off! What the argh! So in the end, all I had was my $20 deposit to play with, with nothing gained at all from its Welcome package, so why have it in the first place? Sheesh!

Without going into too much details, I then played my favourite Finn And The Swirly Spin game - it played very badly and I could only get to the 4 Keys level, which was a very poor game play. I really didn't get any satisfaction at all on my first ever play at MegaWins Casino! But luckily enough, for being a Direx NV casino, for which I already had many good times at their other casinos, MegaWins would certainly have gotten a much lower rating from me!

Megawins Casino

6 years ago

Dear AFI4WINS,

We are sorry things were not better for you on your first time.

I wasn't able to locate your account, would you be so kind to contact our friendly live chat girls and quote 'VIP Care from Ask Gamblers' Then I'll know how to find you and show how much we really do care!

All the best
MegaWins Casino

I really appreciate the chat support representatives that are knowledgeable, quick to answer, and do their best to always help out. They answer all question regardless of how asinine and always do it with a positive attitude. The way the games look on mobile and desktop devices is very important and Megawins definitely has it right. The games look and run perfectly on either device. The layout is simple and easy to navigate and the games all seem to run smoothly. Great casino to play at. Can not complain about the bonuses here either. 100% + 140 spins over 7 days starting 24 hours after first deposit. Then on 2nd deposit 50% bonus & 40 spins. They also offer a bonus for almost each day of the week

I do not like the fact that you have to ask for each round of free spins for the 1st deposit bonus or else they will not be added to your account automatically.

Megawins Casino

6 years ago

Dear Runningman,

Thank you so much for your kind words, they mean a lot because we really do care.

Regarding your spins I'm checking into that as they should have been automated for you, thank you for letting us know and as a small treat we did just add some new ones for you.

All the very best,
MegaWins Casino

I really can’t say enough about how great this casino is. They have enough of a game selection, and the support is just A++. I use bitcoin for deposits and withdrawals. When I ask support to process my cashout it is on its way within minutes. I love that. The rewards are great and the vip management are kind and responsive. As someone who plays a lot of slots, customer support and rewards are the most important thing for me and that’s why I’ve moved all of my play over to them. I currently get two 75% reloads a week along with the 20% on Monday and 50% on Friday that everyone gets.

I wish they would bring in the new slot games from the providers they currently offer a bit quicker, but I am just nitpicking to fill this space.

Always played with fun... Netherlands is now restricted!

Netherlands is restricted... still can log in to my account and make deposits.... that's strange!! I asked support to block my account and that on askgamblers false information's to read... (Netherlands accepted) the Netherlands is an restricted country on megawins!!

They have a variety of bonus's which starts with a awesome 100% Match and 180 Free spins.

Customer support is very important to me and how I am treated will determine if I will return as a customer. Most of the casinos out there have poorly trained support agents who abuse their position every which way possible.

Today I had the great pleasure of meeting the most professional support agent I have ever met. Jane from Vip care understood my question and concern and she went out of her way to make sure I am a happy customer. Now days every casino you play at pretty much has the same features and games. What sets the good casinos aside from the bad ones is the interaction you have with customer care.

Great game selection and support is on point.VIP MANAGER AStrid is very responsive and helpful. INSTANT PAYOUTS and overall my favorite bitcoin casino.

Would be nice if they offered weekly tournaments like some of there competitors do.

I like it from I start playing in the beginning like my status now it on tier 3 : expert. My point is now 800/1000 next tier is 4. I was very love this casino from that part but today it going down on this casino.

Today playing here you no longer can hope to win something but lost only in 5-10 minutes after deposit but that maybe I'm unlucky. Not big deal for me. But it's issues me that I been waiting and still waiting for casino team can remove my older Neteller account. I was cancel and have new Neteller account. Now I can't make deposit by Neteller , i been asked support for 3days still not proceed yet. I still can't make deposit. What answer I get from support " said it's not they power to do it but her will tell finance team to fix my issues on this evening " now I waiting and waiting and waiting longer than one evening. So i think i need to decide to walk away from Megawins Casino. I really disappointed with them support service. I was really love this casino and it my favorite casino I even tell my friends to deposit here. From they slow service and useless support unprofessional service. I not recommend. No issues fix on time they tell me. Not care customer like they're said will send me email but not receive email from them at all. Game payout is down and lower than usual. Disappointed too many things.

Good casino,
Fast withdrawals and instant payments
it is one of the best Casinos
Badwinner09

Really awesome casino! Lightning fast payout, got a amazing goodwill gift from Astrid! Totally trustful casino, never had any problem with this casino, Will stay here surely.

Nothing bad to say, just wish more promotions coming.

Among the many thousands of other casinos, this is the only place where I can play lucky, after the game I get points and gifts too. I feel that the players are honored here.

I was once delayed by the payment but I arrived so I can not say another slice from the side.

Great selection of games, good looking site, no lag, easy to navigate site.

Did deposit twice and I didn't get any bonus at all, so I closed my account, I would like to do it self exclusion forever but there was no live chat online and only what i can do is self exclusion for a year.
Don't offer people bonus if you don't give them!!!

Great selection of games. Helpful live chat staff.

Tried to withdraw and was told I will need a proof of deposit.... I've never been asked to provide a receipt by any casino.. EVER! Its simply impossible considering I deposited with a paysafe voucher that was thrown away after I received confirmation... not sure if I with ever see my big win fall:(

Megawins Casino

8 years ago

Hey KOBY1985,

In some circumstances we require proof of deposit, but I see we were able to resolve this issue and that your cashout was successfully approved.

We apologize for the inconvenience and if you have any additional questions, live chat is available 24/7.

Thanks!
Megawins

Magawins is one of the best casinos I know, although sometimes I lose, so the best is the best, the best support, you can even bet 10 euros. Works well on your mobile, clear and fair play. Just so long megawins

I can not write anything negative about megawins, just to have more fun at the game.

Megawins Casino

8 years ago

Hey FIFIK5,

We are happy to hear that you're enjoying Megawins and thanks for taking the time to share your feedback!

Thanks,
Megawins

Kind of staff and constance is someone who can be asked, whatever the problem arises. There are many and varied games available and the site is stable enough for the network.

There was a problem with the payout, but only had to wait longer than the rules described. But he has arrived successfully.

Megawins Casino

8 years ago

Hey VILNOV,

We apologize for the delay with your cashout. I see it has since been taken care of.

If there is anything else we can do to make your experience with us better, don't hesitate to let us know.

Thanks!
Megawins

Variety of games and the very helpful live chat girls. Good bonus systems. One of my fav casinos to play on

That vip team is not always online on the weekends but other than that they have really good staff!

Megawins Casino

8 years ago

Hey POO,

We're glad that you like our games and live chat support.

We are doing our best to respond to all inquiries as soon as possible, and are also bringing another VIP manager on board to assist during the weekends.

As always our live chat is available 24/7/365.

Thanks!
Megawins

Great game selection, customer service is always helpful, polite and quick. They have a very good vip program and have always been generous with bonuses. Small withdrawals are done in minutes, but the first larger withdrawal needed verification. KYC verification was very fast and I had my withdrawal in record time.

Needs to have more big wins! (ha ha) I can not think of any negative experience.

Megawins Casino

8 years ago

Hey COLLIELYNN,

Thanks for taking the time to share your feedback, and we're happy to hear that you're enjoying our promotions & VIP Program!

Thanks,
Megawins