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oscarp28

PALACE OF CHANCE: Withdrawal Issues

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I requested a withdrawal of some profits that I obtained with a no deposit bonus and they rejected it. I do not know the motive. I need to get in touch with them to explain if I am missing any requirement to be able to withdraw, but I cannot contact by chat (redirects me to the home page) or by email (I have sent several to different addresses and I have not They answer, and in the only answer I got, they didn't solve anything.)
Is anyone able to contact them via chat? How can I get in touch with them? Do you have any problems with this casino? Thank you.

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Hi Oscarp28 and welcome to AskGamblers

Palace of Chance would not be the favorite casino of choice as they score a 2.69 rating, however I see they have resolved alot of their complaints.

There is a rep here with the name of Tawni - I am sure @ValDes can tag her here, so she can look into this for you.

All the best.

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12 hours ago, oscarp28 said:

I requested a withdrawal of some profits that I obtained with a no deposit bonus and they rejected it. I do not know the motive. I need to get in touch with them to explain if I am missing any requirement to be able to withdraw, but I cannot contact by chat (redirects me to the home page) or by email (I have sent several to different addresses and I have not They answer, and in the only answer I got, they didn't solve anything.)
Is anyone able to contact them via chat? How can I get in touch with them? Do you have any problems with this casino? Thank you.

Hi there and welcome to AskGamblers. 

Considering the nature of the described issue, strongly encourage you to consider the idea of using AGCCS /AskGamblers Casino complaints Service/. More about how to use it here

Also, don't forget to read carefully all the AGCCS Guidelines and make sure to adhere to them. For more information how to use AGCCS, please visit our Knowledge Base. 

Using AskGamblers Casino Complaints Service

Let us know in case you need further assistance. 

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23 hours ago, oscarp28 said:

I requested a withdrawal of some profits that I obtained with a no deposit bonus and they rejected it. I do not know the motive. I need to get in touch with them to explain if I am missing any requirement to be able to withdraw, but I cannot contact by chat (redirects me to the home page) or by email (I have sent several to different addresses and I have not They answer, and in the only answer I got, they didn't solve anything.)
Is anyone able to contact them via chat? How can I get in touch with them? Do you have any problems with this casino? Thank you.

Hello! I would personally recommend Bitstarz or Oshi, I’ve been having luck at Oshi so far. I just deposit in Bitcoin :)

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On 11/19/2019 at 4:15 AM, oscarp28 said:

I requested a withdrawal of some profits that I obtained with a no deposit bonus and they rejected it. I do not know the motive. I need to get in touch with them to explain if I am missing any requirement to be able to withdraw, but I cannot contact by chat (redirects me to the home page) or by email (I have sent several to different addresses and I have not They answer, and in the only answer I got, they didn't solve anything.)
Is anyone able to contact them via chat? How can I get in touch with them? Do you have any problems with this casino? Thank you.

If you continue to have problems, you're always welcome to us at BitStarz : ) 

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On 19/11/2019 at 10:15, ValDes said:

Hola y bienvenidos a AskGamblers. 

Teniendo en cuenta la naturaleza del problema descrito, le recomendamos encarecidamente que considere la idea de utilizar el  Servicio de quejas de AGCCS / AskGamblers Casino  /. Más sobre cómo usarlo  aquí  

Además, no olvide leer detenidamente todas las  pautas de AGCCS  y asegúrese de cumplirlas. Para obtener más información sobre cómo usar AGCCS , visite nuestra Base de conocimiento.   

Uso del servicio de reclamos de casino AskGamblers

Háganos  saber en caso de que necesite más ayuda. 

Ya solicité el  Servicio de quejas de AGCCS, y no lo consideraron, necesitan más explicaciones, más datos, pero no tengo más pruebas.
Yo sólo quiero ponerme en contacto con ellos, el servicio de chat es como la pescadilla que se muerde la cola (me redireccionas de una ventana a otra, y esta a la primera)
No me contestan los mensajes que dejo.
No sé que puedo hacer para contactar con ellos, y es por lo que solicito ayuda aquí.
Son más de 360 $ los que tengo "secuestrados", y no sé cómo recuperarlos.
Muchas gracias.
 

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8 hours ago, oscarp28 said:

Ya solicité el  Servicio de quejas de AGCCS, y no lo consideraron, necesitan más explicaciones, más datos, pero no tengo más pruebas.
Yo sólo quiero ponerme en contacto con ellos, el servicio de chat es como la pescadilla que se muerde la cola (me redireccionas de una ventana a otra, y esta a la primera)
No me contestan los mensajes que dejo.
No sé que puedo hacer para contactar con ellos, y es por lo que solicito ayuda aquí.
Son más de 360 $ los que tengo "secuestrados", y no sé cómo recuperarlos.
Muchas gracias.
 

Please try to keep to English in this part of the forum

Quote

I already requested the AGCCS Complaint Service, and they didn't consider it, they need more explanations, more data, but I don't have any more evidence. I just want to get in touch with them, the chat service is like the whiting that bites its tail (you redirect me from one window to another, and it's at the first) They don't answer the messages I leave. I don't know what I can do to contact them, and that's why I ask for help here. There are more than $ 360 that I have "kidnapped", and I don't know how to recover them. Thank you very much.

You need to make sure you add as much information as you can into the complaint. You can try again if you have more info to add.

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On 11/19/2019 at 3:52 AM, Fiekie247 said:

Hi Oscarp28 and welcome to AskGamblers

Palace of Chance would not be the favorite casino of choice as they score a 2.69 rating, however I see they have resolved alot of their complaints.

There is a rep here with the name of Tawni - I am sure @ValDes can tag her here, so she can look into this for you.

All the best.

Is this virtual again?

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20 hours ago, oscarp28 said:

Ya solicité el  Servicio de quejas de AGCCS, y no lo consideraron, necesitan más explicaciones, más datos, pero no tengo más pruebas.
Yo sólo quiero ponerme en contacto con ellos, el servicio de chat es como la pescadilla que se muerde la cola (me redireccionas de una ventana a otra, y esta a la primera)
No me contestan los mensajes que dejo.
No sé que puedo hacer para contactar con ellos, y es por lo que solicito ayuda aquí.
Son más de 360 $ los que tengo "secuestrados", y no sé cómo recuperarlos.
Muchas gracias.
 

Hi there @oscarp28

Have just reviewed your complaints and must admit these have been rejected for the obvious reasons such as lack of information and unjustified accusations towards the operator. 

Feel free to use AGCCS again and submit a new complaint, however please make sure this time: 

- to state as many details and facts as possible (dates, amounts, etc);

- attach any proof that you might had in possession and that could help our team understand better the issue (emails, logs, transactions, etc);

- to state clearly and unambiguously what do you expect from the casino. 

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Hace 7 horas, ValDes dijo:

Hola, @ oscarp28

Acabo de revisar sus quejas y debo admitir que han sido rechazadas por razones obvias, como la falta de información y las acusaciones injustificadas contra el operador. 

Siéntase libre de usar AGCCS nuevamente y presentar una nueva queja, sin embargo, asegúrese de esta vez: 

- indicar tantos detalles y hechos como sea posible (fechas, cantidades, etc.);

- adjunte cualquier prueba que pueda tener y que pueda ayudar a nuestro equipo a comprender mejor el problema (correos electrónicos, registros, transacciones, etc.);

- para indicar clara e inequívocamente qué espera del casino. 

Actually it is not a complaint, nor accuse the casino of anything, I just want to know if the chat service or messages work, because I have been trying for many days and I can not get or contact by chat, or that they respond to the messages.
How do I prove that they don't answer me, or that I don't chat with them?
I wanted information about this from foreros.
A greeting.

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As far as I know both their live chat and email services are working just fine. Maybe you have been banned from using these, have no idea, but this sounds as a possible reason why you cannot use it. 

Anyway, you can not and should not use AGCCS for solving issues like the aforementioned one. Please make sure to forward the matter in front of the casino team directly OR comply with the requirements listed on my previous post if you intend to use our complaints service. 

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