Bethard Casino - is this a serious company?

[betwoman]

 

I got an email with a 50% bonus up to 1000 NOK.

then i made a full deposit on 2000, making my account to be 3000 NOK.

so i made some bets and won. suddenly my account was 11 700 nok, after few hours.

i was so happy, this is the first time i have made a big win like that.

 

further i checked my account, that my bonus was finished.

still so happy with my winnings.

 

before i stopped i tryed out casino, and my luck continued.

after finishing playing my account was up in 14 000 nok, making winnings  to be 12 000

my biggest win ever!!

 

so i made a withdrawal on everything

 

next day

i try to login, a message comes up says my account is blocked

i contact support, they say bethard needs to make a security check.

 

this is 11 days ago

they have not done anything

and i have contacted them so many times

 

 

I find this extremely unfair, dishonest and highly unproffessional.

 

 

i will never let them steal my winnings like this

right now i dont know what to believe, i thought bethard was a serious company.

i have made deposit there once in a while, mostly losing

then when i finally win, this is what they do

 

 

i hope someone here can help me. 

[cocopop3011]

Hi betwoman and welcome to the forum

 

From what I can gather (without actually playing there myself) the casino seems legit to me. I've just check our complaints history also and the two complaints registered have been resolved.

 

You can submit a complaint at any time, I think waiting 11 days is long enough so please feel free to do that and make sure you include as much information as possible to help the complaint progress quicker. 

 

Just out of interest though - I assume you have sent in your verification documents? And I guess you're still waiting for these to be approved?

[Afi4wins]

I just hope that Betwoman didn't play with bigger bets that the maximum bet size allowed...

or has self-excluded herself at another sister casino...or has a duplicated account... 

[ValDes]

Hello there and welcome to AskGamblers. 

 

It appears you have also submitted a complaint against the aforementioned operator and it has been reviewed, accepted and already processed by AskGamblers Complaints Team. Link to your complaint here:

 

BetHard Casino - Not paying out

 

Strongly encourage you to follow closely all the relevant AGCCS Terms and Guidelines. Good luck!

[cocopop3011]

I just hope that Betwoman didn't play with bigger bets that the maximum bet size allowed...

or has self-excluded herself at another sister casino...or has a duplicated account... 

 

Let's hope not and that we have a positive outcome.