Delayed withdrawal due to verification process
On Thursday 07/12/2023 I attempted to make a Withdraw, I was told this would take up to 24 hours to be processed.
Exactly 24 hours later I was informed I must complete a verification process. The verification process had no way to complete it before the verification request was made, even though it was known to be required so this 24-hour delay could have been avoided.
On Friday 08/12/2023 The first attempt to complete the verification failed as I had hidden the 3-digit security code on my credit card. This was a System Check.
Again on Friday 08/12/2023 I uploaded verification documents and this time they passed the system check and was advised they were handed over to the verification department to check and this would take 24-48 hours
12/12/2023 Still no word from the verification team and the website is still showing my verification is still awaiting review.
I am concerned as there are a lot of reviews advising that MR Bet stalls verification with the intent to make you think it is a scam and result in you just blowing your winnings. I have also read a lot of people have had to wait up to 4 months for the verification to be successful.
I have a large withdrawal of $18,000NZD this winning is a blessing from God and has come at the right time due to unforeseen hardship I truly hope this issue gets resolved.
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