Mr.Bet Casino - Delayed withdrawal due to verification process

Dear Mr.Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

We sincerely apologize for any inconvenience and frustration caused by the difficulties the player faced during the verification process. We understand the importance of a seamless experience for our users, and we regret that this was not the case in this instance.

Regrettably, despite our attempts to address the player's concerns and facilitate the verification process, the player opted to discontinue the process, played their remaining balance, and requested a permanent account block. As a result, the player's request for verification is no longer relevant.

It is disheartening to hear about the concerns raised by the player regarding our verification procedures. We want to assure you that we take such feedback seriously, and we are actively working to enhance our verification system to ensure a smoother and more efficient experience for our users.

We appreciate your vigilance in overseeing our operations, and we assure you that we are dedicated to resolving any outstanding issues promptly. If there are specific measures or guidelines you recommend for us to implement or adhere to, we are open to your guidance and feedback.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work towards improving our processes.

Dear @SpankyDevil,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I have played on many different online Casinos, Mr Bet failed my verification just as everyone said they would and gave no explanation as to why.
The documents I provided were exactly what was required.
Payment method took a photo using my cell phone camera of both sides of my credit card showing all four corners of the card and being nice and clear to read.
The address verification i sent a pdf invoice that clearly had my name and address which was from a unity provider OneNZ which is my internet provider.

The site showed i had to provide these two verification documents again.

This was enough proof for me to know Mr Bet was just a scam and i was never going to recieve my money so as they said i bet high and wasted the $18k as fast as i could then requested my account be closed.

I do not recommend anyone use Mr Bet, this was very upsetting, i was so grateful just to findout it all was a lie, i had even started to spend the money before i had it buying the kids Christmas presents which now is going to cause my financial hardship next month.

Dear @SpankyDevil,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.