Mr.Bet Casino - Delayed and faulty verification process

Dear OCCITANE,

Thank you very much for the detailed explanation of the issue. According to the responsible department, last time you uploaded a statement without the required deposit. We kindly ask you to upload a statement that will show the name of the owner of the set and a deposit to our website on 12/26/2022 01:03:02 UTC in the amount of 300 CAD. As soon as you upload a statement with the required payment, contact the support service in the chat, say that you have uploaded the required statement, and ask the support service to transfer information about this to the responsible department.

We are sincerely sorry that you have to experience inconvenience during the holiday, we will try to resolve this issue as soon as possible.

Best regards,
Mr.Bet Casino team

This is quite literally the problem I've highlighted in my complaint. I have already provided this deposit's information (via screenshot, showing my name and account number in the same frame, as requested) three times. I submitted it for the third time yesterday and, logging into my Mr. Bet account now, can see it's been rejected again with no explanation. There were two deposits of $300 (the only two deposits I've made in months). Proof of both have already been provided, both through this complaint and on the Mr. Bet website.

Note as well that on December 27, 2022, the Mr. Bet customer support agent stated that the depositS (i.e. both my deposits, the only two made) were already verified. (The AskGamblers website is not allowing me to reupload these documents to this response but they are in my original complaint.)

Got the reply to work in another window. Here are my deposit screenshots again, plus the chat transcript where the operator says these have been verified.

Dear OCCITANE,

Your account has been verified! You have successfully passed verification and your withdrawal requests have been sent to the payment provider for processing. In the next step, the withdrawals will be sent to your account.
Please note that after the transaction is successful on our part, Interac may take up to 1 banking day to process the withdrawal.

We wish you even more wins in the new year!

Best regards,
Mr.Bet Casino team

Dear @occitane,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi there - verification was approved and the funds were received today. Thank you so much to AskGamblers and Mr. Bet for resolving this so quickly! My complaint can be closed. Happy New Year!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.