Markiere alle als gelesen

Einstellungen

Nachricht
Casino Beschwerden

Auszahlung seit 11 Tagen auf Pending ohne Reaktion vom Kundenservice


vor 2 Jahren

Guten Tag , ich hätte nie für möglich gehalten diesen Schritt gehen zu müssen.

Mein Konto ist zu 100 % vollständig verifiziert. Meine Auszahlung ist mittlerweile seit 11 Tagen in Bearbeitung.Der Kundenservice hält mich immer wieder hin und bittet mich zu warten.

Es geht um einen Betrag von 2596 Euro. Dieser wurde mit Sportwetten erreicht. (Ohne Bonus)

Ich wette seit über 15 Jahren und musste noch nie solange auf eine Auszahlung warten.

Ich achte bereits bei Registrierung bei einem Buchmacher auf vollständige Verifizierung.

Ich stehe zu 100 % im Recht und man lässt mich offensichtlich Warten!

Bitte helfen Sie mir. Vielen Dank.

Unseriöses Casino Zodiac Casino
Betrag €2596

Diskussion

User name

Hallo zusammen,

Auf Grundlage der letzten Veröffentlichung betrachtet das Beschwerdeteam von AskGamblers diesen Fall als gelöst und hat ihn somit offiziell geschlossen.

Wir danken beiden Parteien für ihre Unterstützung während des Beschw­erd­eve­rfa­hrens.

User name loyalty-level-2
Zodiacbet hat nach 11 Tagen heute ausgezahlt !

Zodiac Casino Beschwerde-Statistik

Gelöst 20 / 22
Durchschn. Betrag $930
Durchschn. Dauer 8 Tage
Durchschn. Antwortzeit 2 Tage
Waiting almost two weeks to resolve on reported mistake with e-check transaction
Below is the email I submitted to casino risk management after being directed to by chat . Its been 12 days with nothing . I have no response, my account is locked, the phone number provided does nothing but direct you to chat. Chat directs me to email, email never responds :( , my user name is tracy Username: ******* Casino: Zodiac Casino I was asking chat help for withdrawing my winningsof $169 and as i went through the steps for an echeck I did it as a deposit instead of withdrawel. She sad to contact you to cancel the deposit as it was in error and then she said chat can help me my orignal wihdrawel. I HAVE NOT TOUCHED OR PLAYED A GAME SINCE THIS PER CHAT PERSONS REQUEST here is my conversation with chat tonight Tracy i went to withdraw my money via an echeck and did a deposit insteaD CAN YOU PLEASE REVERSE AND CORECT IT10:15 PM i did not realize i hit the echeck and filled it out for a deposit instead of a withdrawel Hannah I’m just going to pull up your account details. Give me a moment to see what I can do. Tracy ok i just tred to withdraw my winnings of 169 and did it as a deposit Hannah Ok, thank you please wait just a moment and make sure not to play any games. Tracy not doing anything lol and thanks Hannah Thank you for waiting Tracey Ill just be a few more minutes Tracy ok thanks Hannah Thank you for your patience. You will need to contact our Risk Management Department for a refund via email at [email protected] In the mean time be sure not to play with the funds or we won't be able to refund the money Tracy well what do i tell them and why couldnt you fix this issue this is money i can not have taken out of my account can they resolve this asap Hannah Just tell them that you deposited the money by mistake and they can issue you a refund.
Status unsolved Ungelöst
$169
£3000 winnings voided and confiscated
basically i have played online casinos for many years on and off . small amounts here and there. in the past when receiving welcome bonuses i might have created duplicate accounts at the same casino. which i did with zodiac. last tuesday i received a call from zodiac telling me i had won the daily internal lottery and my account had been credited with a bonus of £120 to play and win. that evening i went home and started playing the casino with my bonus. after a few hours i had won over £3000 after checking that i had done the play through i decided to withdraw £3000. which i did. next day i get an email to say my winnings are being processed. yesterday (tuesday) i noticed that the withdraw was still pending taking it into three business days so i spoke to the online chat who told me i would have to email risk management. which i did only to be told by annabelle that the winnings were voided and confiscated because i had multiple accounts open. go back to last october i had a similar thing where i won £400. same thing happened. After speaking to annabelle via email and her explaining that i could only have one account she agreed to pay out the £400 as long as i stuck to just the one account. And as i explained to her now that i knew this i would do just that. And I did. everything was fine. I got paid out and if i went back on to zodiac i would use the same account. now I've won money again the same excuse has come up not to pay. this is not justified as we spoke at the time and i have not been using multiple accounts just the one we agreed on, if anything they should have closed down any other accounts at the time as they are not used. also now they have locked my account. i have done nothing wrong. i have stayed within the guidelines i only played last thursday because of the phone call from their promotions team. i should not be vilified for this and the that payment should be made to me. please advise i do have a copy of the email form last october if you want to see it. regards graham
Status solved Gelöst
£3,000