ZenCasino

People play at Zen for the service. Its not that it offers anything crazy new, but its slick and easy. The difference is that customer service WILL get back to me every time, and if there is a problem they solve it right then and there. Love coming to this casino

Nothing. I have no idea why this casino has a high rating on Askgamblers. The site is difficult to use and there are no proper explanations of many basic functions. The worst experience I have had at an online casino in my 10 years of playing.

Misleading bonus. I made the fatal error of accepting a bonus. It could only be played on Quickspin games. I played roulette with my own money, and all was fine until I decided to play the bonus on a Quickspin game. Then my own money became 'bonus' money. and I could no longer play it on any other games. When I tried to play roulette again, my balance in the game showed as $0.
I have accepted bonuses at other casinos before, and nothing like this has ever happened.
The conditions are no doubt buried in their t & c. but something as big as this should have an upfront warning.
This is as close to theft and fraud as I have ever seen. Beware!

Great casino great customer service I am a Australian user and when I went to make a withdrawal it wouldn’t work via visa these guys went above and beyond to give me my payment and paid me through PayPal , no other casino would do this.

Everything is great about this casino just the layout of the games on mobile could be better the pictures are to big and if it had modern setup of showing the games would be much better to function. Other than that, everything is great.

Zen casino is a casino I joined a while ago. They were running a no deposit bonus offer of 5 eur for new players. However, in order to receive the offer you had to completely verify your account, which from one point isn't too bad, as at least then, if you decide to make a deposit, you don't have to worry about verification upon withdrawal. 

At the time I managed to verify my identity but my utility bill got declined, which was strange as I use the same documentation I use for verification in most online casinos and usually don't have any problems with. Regardless, I decided not to pursue further. Until recently.

I was looking through the list of welcome bonuses on Askgamblers and noticed Zen casino welcome offer, which made me interested. Before depositing, I decided to check with support what games I could play with the bonus money and if I still qualify. 
Luckily enough, the casino has live support and I could easily get in touch with them, I didn't even have to wait a minute to get connected. The support assured me that I could get the bonus and that only games that are marked with "Bonus" sign could be played with bonus funds. At first I was a bit cautious but then I saw Narcos and a few other Netent games in the list, so I decided to make a deposit.

Long story short, I made a 40 eur deposit and afterwards I got a notification of the bonus which I accepted- the bonus was 60 eur. Then I decided to play Twin Spin for a balance boost however, I was offered two options- bonus money or real money. I tried to choose bonus money but it showed me that I need to verify myself before receiving the bonus money. First of all it was very confusing that I was able to make a deposit and accept the bonus but had to verify after in order to use the bonus. Secondly I thought it was strange that the bonus money wasn't added to all balance as I didn't know which one to use first if I had the bonus added right away. So since I had deposited already, I went to the profile section and sent another utility bill to verify. Luckily this time my utility bill got approved in less than 20 minutes and I was finally able to play with bonus funds. So first I used my bonus funds on Twin Spin, had a few decent hits but eventually the balance reached 0. Then I went back to Twin Spin with my real money balance and played it till I lost it.

Overall I had a decent time at Zen casino. At the time they have around 200 games that could be played with bonus, which is ok, but I hope to see more known games in the list. I did like the customer support and the session was smooth.

However, I find it very confusing that you're able to make a deposit but not get the bonus unless your profile is fully verified and it's not really advertised much. Also, it's very confusing to have to separate balances for game play rather than having the bonus money added to the entire balance. Won't deposit there again.

Lots of good providers and options of games. No technical issues. Online chat prompt and speaking good English and most importantly, they honour what their T&Cs say in regards to withdraw processing time! I was very impressed. Tired of playing in other sites where they don’t follow their own T&Cs.
You are my favourite casino at the moment so I hope you guys keep improving. Well done!

Not much to dislike, maybe cash back could be on real losses (wagered amount lost) and not on last deposit amount. The race should have more winners so to give more ppl a chance to place.

Love this casino, great slot selection, easy, deposit and fast payout. Can't fault it.
If could change one thing it would be to have BTG's 'Donuts' slot on board. I miss that lot and can't find it at any casino at the moment.

Zen Casino is operating under RR Investments N.V and is one of the good ones out there. They were established in 2017 but I only recently discovered their existence. They are a casino who seems to give a lot of bonuses away and the nice thing is there bonus does not have a max cash out. They seem to have faster withdrawal time frames as well.

The have slots from Netent, Play N Go, Pragmatic Play, Red Tiger gaming and many more. The also offer a welcome bonus of 100% on first deposit and all their bonuses has x40 wagering. Now I like the fact that real money and bonus cash are separate which means you can withdraw anytime you want. After I initially signed up I remember I verified myself immediately, which took less than 24 hours.

They have different deposit methods and you can still claim bonuses using e-wallets here which is a good thing. I claimed the 100% bonus and it was added to my profile. However, once your real funds are done you can only play 2 or 3 providers using bonus funds. You cannot touch, Netent, Play N Go or any other provider which makes it difficult for you to complete wagering.

Live support takes a short while to answer, but they are quick to respond after that and know all the answers and give straight ones too. Unlike other who refer you to terms or copy and paste text from certain pages to answer you.

I have made 2 deposits here but was unlucky. Although I am verified, I have not yet reach withdrawal stage, even with all the free coupons being offered for this site as well. I will deposit here again in future.

The fact that bonus funds can only be used on Betsoft game and another bad provider. Utterly disgusted by this term. They use to allow Netent at least to be played with bonus funds, but that has been take away now as well.

Genuine cashable bonus with reasonable playthrough on most slots. Quickest bank transfer ever from any casino I have played at. It was basically instant! Lots of slot providers and nice staff.

I like Zen Casinos games because they have lots of games that I can play. I say in a lit of my reviews that I like egyptian games because win a lot or maybe I'm just lucky I guess. I especially like the mobile version of this site because I don't see red too much. Red is too painful too look at. Most of all I don't lose much which is cool.

I said awhile ago that red hurts my eyes. The color red and zen don't match if you know what I'm talking about. Also I cannot play on this site when I'm at home in Sweden. Why do casino sites do that huh? Won't that be easy to ask for? I just want to play my games. Same thing when I'm in Ukraine in one time I cant play there while I have my lunch break or something. It's really sad. There is one thing that I do not like about the mobile version, I cannot see most of the menu easily. It waste my time whenever I want to withdraw my money. That also I cannot understand, why does it take so long to get my money? I just want my winnings you know? Why does it take days? Do you guys have loyalty award or something when I play long enough then I can take my money in just one day?

Just started my account on Zen today. I got verified really fast - within 10 minutes.
A lot of different games to chose from and nice layout, really fast and helpful support in live chat!

So far my experience has been only positive. Only slot provider im missing is ELK which is my favorite provider. Apart from that i have nothing to complain about so far!