ZenCasino

ZenCasino - Really good casino but not paying money

€2000

Hello sorry my english not so good.

My bank has closed I want to change my bank for a pay out and it's not allowed by zen casino

" Bank withdrawal can only be accessed by those who make deposits with a credit card! In other cases it is against AML Policy! You should withdraw winning by the same method! 8.13.3. Funds must be withdrawn with the same method used for depositing. Kind Regards, Zen Team"

I am really stuck I attached screenshot what I talk with support

" 1. You used the deposit method to add fund your Skrill account! 2. After that, you have already made payments from your screen to us! 3. We will return your deposit to your closed Skril account. 4. And after that Skril will return your money - to your deposit method to fund your Skrill account!
Support @ 06:43 - 30/12/2023
I don't have skrill
You @ 06:24 - 30/12/2023
Your withdrawal will be cancelled! We ask you not to make withdrawals! We will make the withdrawal of funds manually to your Skrill!
Support @ 06:18 - 30/12/2023
I can't receive money to skrill
You @ 06:12 - 30/12/2023
Dear client, If you cannot withdraw via Skrill we will make a refund to your Skrill account. After the Skrill will then refund your funds to to the payment method you used to add funds to your Skrill! Kind Regards, ZenTeam "

I not have bank and they want to send to bank that is closed and that bank closed send to me I not understand. I see many people on other forum has same issue. Help!!

ZenCasino - Not want to pay me out 1200 euro

Sorry I copy past the complaint same as on the forum, this was resolved not know how to put it any better.

My Ewallets account closed down on tax regulations. Zencasino not offering me anyway to cash out my money because I made a withdraw with this ewallet.

"Dear client,

You are able to withdraw funds to Neteller or Skrill wallet as its one financial group. We are offering online casino services, not exchange platform services. Switching payment methods is against AML Policy. You can recover your accounts.

Sincerely,

Zen Team"

No my money, I stuck at the casino and no way of getting the money out.

Hopefully AskGambler can help me resolve the issue like with the other user. I feel that I hit a brick wall with support.

ZenCasino - Amount of 30 euros not credited

€1200

Dear askgamblers,
I made at 09/09 a 1 deposit of 30 euros at zen casino. It appeared a false screen for the payment and i made it again succesfull this time. Although the amount paid twice at the casino the first and the second payment but the casino does not accept that. I am attaching you screenshots from my bank that the amount that was credited was 60 euros and analysis from the casino page

ZenCasino - Casino refused to pay 6600 euro to my bank

€30

Hello,

My ewallets account closed down on tax regulations. Zencasino not offering me anyway to cash out my money because I made a withdraw with this ewallet.

"Dear client,

Sincerely,

Zen Team"

No my money, I stuck at the casino and no way of getting the money out.

Can AG ask them for an explanation ?

ZenCasino - Owes me 9200 and wont stop player check

€6600

I just copy paste the other complaint from the forum i have EXACTLY the same situations. I was approved with KYC and everything was fine. Now they are letting me wait for 1 month for NO good reason.

Looks like they have MONEY issues.

" Dear Client, Please be informed that your winnings are being checked by the Security Department and once this will be done, your withdrawal will be processed as soon as possible by the Team. We kindly ask you not to place a new withdrawal during this period of time. We will contact you as soon as the check will be completed. We apologize for the inconvenience caused and thank you for your patience! "

" This is standard procedure, we are still waiting for a response. "

" As soon as we receive an answer, we will immediately contact you. "

For 1 month I keep getting the same answer I think the it's not fair for the player to get such a generic reply all the time. Yes I won a big amount with a slot. It is not my choice that I get so lucky and win enough. "

I hope you understand I lost my complaint a couple times.

ZenCasino - They keep delaying 10000 euro payment for no reason

$9200

Hello,
I have been a long time customer for zen casino. I lost allot of money. I got lucky and won 10.000 euro.

On this website they got a rating of 8.2 !!! Which is really high and I relay my choice of casino on.

I was approved with KYC and everything was fine. Now they are letting me wait for 1 month for NO good reason.

Looks like they have MONEY issues.

" Dear Client, Please be informed that your winnings are being checked by the Security Department and once this will be done, your withdrawal will be processed as soon as possible by the Team. We kindly ask you not to place a new withdrawal during this period of time. We will contact you as soon as the check will be completed. We apologize for the inconvenience caused and thank you for your patience! "

" This is standard procedure, we are still waiting for a response. "

" As soon as we receive an answer, we will immediately contact you. "

For 1 month I keep getting the same answer I think the it's not fair for the player to get such a generic reply all the time. Yes I won a big amount with a slot. It is not my choice that I get so lucky and win enough.

Player has to suffer at this casino to get paid out or not.

ZenCasino - €40000 not paid to my ETH address

€10000

Hello,
Sorry English is not my native language.
I found out about ZenCasino through AskGamblers.
I had a complete loss of control when it came to gambling and paid 40,000 euros into crypto within a few hours. At some point I was lucky and I achieved something beyond the amount of my deposit. I wanted to pay everything back completely through crypto when I quickly realized that I had a problem with games.
I could only pay out a maximum of 2000 euros a day. That was not enough, because I paid all my fortune into a loss of control.
Then I arranged a payment of 2000 euros and the next day 2000 euros again. When I realized that I had a problem, I reported to chat support and asked to block my account and process my payout, stating that I was addicted to gambling and that I needed the money from my deposit as soon as possible. After long requests, the support has blocked my account. The next day I was able to register again and play something again to the point where I broke down and knew that I was addicted and that my family would suffer as a result! The deposit was the entire family fortune! Then I literally begged to protect myself and to block my account. Fortunately for me, this happened and I could no longer register.
Later I received an e-mail from support asking for my ETH address. I thanked you and gave you my ETH address. I replied to this e-mail directly because I no longer had access to my account. that was all on October 5th. When I noticed that I had replied to [email protected], I later made a copy of this e-mail to [email protected]
After some time without feedback and great despair and questions why there was no feedback on my registered e-mail at ck*******@t-online.de I wrote the support with my e-mail address at Gmail with a deadline.
After some time I got a response that I should legitimize myself with the Gmail address. I did this and then the exchange took place via Gmail.
Apparently, my server at t-online blocks certain e-mails that I have not received from the helpdesk @ zencasino.
After long writing, ZenCasino sent me a PDF with a payment report of 40,000 euros in ETH. From that point on I was stunned! ZenCasino transferred the amount to the wrong ETH account that I never specified !!! that was on October 16th. I was devastated and from that point on there was no more real feedback.
How can something like that happen? Did this happen to me on purpose? To which person would the ETH be transferred? Who is responsible for the mistake? I can completely prove that I only gave this ETH address in the mail of October 5th, 21st. furthermore, screenshots of the account, e-mail contact and chat messages.
Dear AskGamblers team, this is a real scandal. I have been on sick leave since this week because my nerves are at the end. this is not about me, it is about my entire family. Please help me.

I can submint all documents.

Abgelehnt

€40000

ZenCasino - Refusing to provide full gaming log

Good day!

I have an unresolved situation with ZENCASINO.

Immediately after registration, I successfully passed the verification, providing my passport and a screenshot of the Skrill profile.

On March 26, I received from the casino that my account is active.

I had 230 euros on my account, however, the next time I logged into my account, my account already had 0. I did not withdraw funds.

The casino just took my money, claiming it was bonus and expired. I am sure that the wager was completed, the indicator in my account showed it and the bonus funds became real. The casino (in support of its position that the bonus wagering has not been completed) refuses to provide me with the history of my bets for the month of March.

I am convinced that the casino is misleading me by taking over my money, which I have won in good faith.

Please help me get back my 230 Euros.

ZenCasino - Account closed and winnings confiscated due to unfounded accusations of terms violation

€230

Hello,

Few weeks ago i opened account with Zencasino. Lost 200 euros, then i deposited another 200 euros. My account was verified and i took no bonus.

Few weeks after my balance reached 1868 euros and i asked for a partial withdrawal of 800 euros. My nightmare has just started.

Casino blocked my account to review it for 10 days. Didn't like it but since i had nothing to hide, i didn't care much. I thought that after 10 days all would be ok. I was so wrong.

All of a sudden, today Casino sent me an email claiming that i violated their rules and conditions and decided to close my account and return my deposit. They even stated in their email that ''All requests from you about your account blocking will be ignored.''

Desperate to find an answer, I sent them emails, opened ticker accounts, asked their live chat why they closed my account and confiscated my winnings. Live chat was clueless, no response in emails and after i opened a ticket i was then no longer able to log into my account.

Zencasino, are you serious??? Why on earth you confiscate my winnings??? You have absolutely no reason to close my account!! You claim that i violated you rules, at the same time you are unable to provide a reason of what T&C i violated??? Even worst, you say that all requests about my account blocking will be ignored? You think that this is fair;;;

You are new casino and obviously you think that 5-6 fake reviews are enough to build you good reputation? All of your good reviews here surprisingly are from members with 1 post lol.

Zencasino, i am very disappointed from your actions. You have one last chance to rethink your actions.

Abgelehnt

€800

Beschwerde-Statistik

Gelöst 9

Durchschn. Betrag $ 3,480

Durchschn. Dauer 12 Tage

Durchschn. Antwortzeit 2 Tage

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

8/10 ● 142 Bewertungen

Top-Bewertungen unserer Spieler

HelenJericho

7/10

The impressive variety of games and providers stood out, and I experienced no instances of lag or inconsistency. Verification was a smooth process, and withdrawals were consistently prompt.

The layout, structure, and design are quite perplexing. Initially, I faced challenges in locating games from a particular provider. The customer service was lacking, and it took an extensive amount of time to receive responses to queries.

CelineNelly009

7/10

While Zen Casino boasts a stable website that doesn't crash and offers a wide variety of games from various providers, regrettably, these seem to be the only positive aspects of the casino.

The support at Zen Casino operates smoothly but is limited to English, and the withdrawal options are rather restricted. Additionally, the withdrawal process can be time-consuming, and the bonus system is unclear and difficult to comprehend. These factors combined make it challenging to fully enjoy the games, despite the casino offering a wide selection of gaming options.

Amy2222

7/10

To start with, the main advantage of this casino is the payment method, It has quite a wide variety, and an especially great feature is crypto availability. Pretty nice design, a lot of slots, and responsible gaming.
Overall I enjoyed the casino, made some deps using crypto, took some offers to have big wins in Catrina, and withdrew my money (not fast, unfortunately)

An extremely complicated verification and withdrawal process, it takes forever (comprehensible to other casinos) to withdraw your funds, but at least they pay you your money:)

stikalo

7/10

The web design is simple with good graphic design. Works well on PC and mobile. Pretty "wide" selection of games. Fast registration, VPN friendly, and many deposit options. At least for me, easy and ok withdrawal speed (after the wagering bonus). No "deposit" fees. They have some sort of responsible gaming tools.

Terrible and very unfriendly chat support. Tries not to answer any of your questions only replies "Did you read the terms?" "Did you read the rules?". This is one of the major down points so far. Really disappointed. Even semi-automated help desks are better than this. If you have employees that are meant to do this job, let them use good English and try to be nice as possible and give out as much information as possible and not try to avoid questions or be sarcastic in the way the user has read the rules. It will give your customers a better experience... Jesus...
This is from my experience - I had luckily no issues but had questions that are still unanswered as I couldn't find any answer anywhere on their website and I know support won't be of any help.
They have some player levels and it's impossible to find which level you are and how much you are missing to get to the next level.
They have some casino races which are also impossible to find.

LuckerNoob

1/10

Their website doesn't crash and it has lots of games from many providers I guess, but sadly those are about the only redeeming features of Zen Casino.

I have played at over 20 casinos during the last 5 years, and Zen Casino is by far the worst one that I have ever encountered.

Let's first deal with the elephant in the room: they refuse to pay out winnings! They will use all sorts of delays and shameless excuses to make sure that you never see a cent, and will even lie to your face about it. For example, after winning €4000 at a slot (no bonus involved) and trying to withdraw it, Zen Casino cancelled my withdrawal (!) and claimed that "they need to contact the game provider for a gameplay security check", and that this would take "5-10 working days". 5-10 working days, what? In the 21st century? Seriously?

If you guessed that this was just an excuse to not pay out legitimate winnings, you were correct. 5-10 days (and more) passed and I got a statement from the game provider saying that they have never been contacted by Zen Casino regarding my gameplay or account.

In other words, Zen Casino will simply stonewall you with false excuses and wait until you either give up or lose your money.

When confronted with these facts, Zen Casino was unable to provide any evidence that they had ever initiated any such contact with the game provider, and resorted to simply repeating "It's our T&C" and stonewalling me. Well sure, but then they're violating their own T&C, because it clearly says they will contact the game provider, and they obviously never did that!

It's simply unbelievable for any business - let alone a casino - to just lie to your face in this fashion.

You will never get paid a cent at Zen Casino, and I strongly advise all readers to put their money elsewhere.

Dear Player, We completely understand your disappointment. You have played off your balance during requested gameplay check. Unfortunately this is standard procedure for new players and first winnings. We would like to notice that player is able to take a break directly from game account to avoid this situation or contact support team to suspend account until procedure is finished. We apologise for inconvenience. Kind regards, ZenCasino

ZenCasino vor 3 Jahren

Unicorn

10/10

To me, this casino is one of the best and most trusted crypto casino today. I've been playing here for almost 2 years, and until now I never experienced any problem with this site. My winning here is on + but it's not much. It is almost a break-even for me, but so satisfied with their service.

Wookie

10/10

First time I played there, I deposited 3 times first 2 deposits were nothing. The third I think i managed to get up to a balance of 60000 CAD. I hoped I would get paid and I did without much hassle. I did only ending up withdrawing 27000 but was paid.

JohnTrick

4/10

Support works well only in English, with small withdrawal options, long withdrawal process. Incomprehensible bonus system. All this makes it difficult to enjoy games, although the choice of games is quite large.

errikostheo