Viggoslots Casino

Good casino, I really like it since I have join it 6 month ago.
Bonus are very fast to come, they have very low RTP on the slots machines.
The customer support is very helpful and also German speaking that is a plus for me.
Deposit are instant and withdraw take less than 5 minutes.

The only bad point that I can tell is that the verification process was not instant, I took 24hours to get my account verified
It would be good if you improve this side of the services.

But all the rest is good i have nothing to complain yet

AGB's in Deutsch nicht vollstaendig / Slots die während Bonus nicht benutzt werden duerfen fehlen!!!

Kundensupport & Chat mit enormen Wartezeit sowie keine Hilfe bei konkreten Fragen

Gewinne storniert mit Begruendung der Bonusverletzung obwohl hier ohne Bonus gespielt

Der Willkommensbonus lockt Spieler. Bitte genau schauen und achten wenn Sie eine Auszahlungsanforderung machen ( Stronierung des Bonus ). Selbst wenn Sie einverstanden sind und weiterspielen ist der Bonus noch aktiv!!!!!

Die E-Mail der Behoerde für Beschwerden in den AGB's ist falsch und nicht aktuell. Sehr dubios.

That they have extremely good welcome bonuses the 1, 2 and 3 are very good. The terms are decent and they have a good amount of slots live games etc. That's a plus.

The support is horrible and bad. they are super slow at cashouts they say 3 hours but they use 5 days. I can only cash out 200 euros at the time in crypto. Second, they managed to steal 1000 euros from me claiming I broke TOS, funny thing is that I ended the bonus and started to play higher wagers with my winnings. So the tos was never broken. When I asked for proof they just ignored me and did not respond. All in all 3 stars. Honestly I just want to get the opportunity to start over again with the funds they took from me.

I decide to play on this casino because of the welcome bonus that is wager free, so that's mean that you don't have any wager requirement.
It's really help me in my decision to start play here.
The verification took 24h but my deposit of 75 euros was instant.
I start to play and after one hour I did a win of 845 euros that I decided to withdraw.
The money came directly on my bank account. it was super nice.

I'm a bit disappointed that the live chat is not available 24h/7
It is a bit scary for me because I like to play during the night but I'm pretty sure that you can change this and be live 24h.

I deposit 100 euros tro try this casino and after 20 minutes I got a big win of 2500 euros.
That's was my first time and I hope not the last one.

I verify my account in 20 minutes and the withdraw process was instant.

The German customer services was also very helpful and I really thank them.

Why your customer services is not open 24h/24? It will be very helpful because I travel a lot. Hope you will hear me.

I am lways scared to meet some problem during my play.

This casino has alot of bonus, and most of them are actually free from wagering requirements which is rare to see. They also have alot of Megaways games which are my favourites

All but the wagerfree bonuses is a total catastrophe. They have absolutely zero player respect. The chat personnel can’t help with anything so they ask me to send to their mail: [email protected]… They have responded 2 times in 6 months… So if you have ANY need for help, I promise you, you won’t get it.

I also have a friend that asked them to close her account due to gambling problem... Took them 4 months to close account... She then relapsed and asked to have account opened, which Viggoslots gladly did!!! A clear violation of Responsible gambling!!

So stay clear of this Superbad casino and play one that is fair.

Die Spieleauswahl ist riesig und man kann auch als Spieler aus Deutschland noch z. B PlaynGo Slots spielen das finde ich toll. Es gibt keine Einschränkungen für deutsche Spieler.

Die angepriesenen und versprochenen Bonis bei Anmeldung usw existieren nicht. Ich habe in diesem Casino oft eingezahlt vom ersten bis zum letzten Mal habe ich nicht einen Bonus erhalten. Ich konnte mir nicht einmal einen Bonus aussuchen bei jeder Einzahlung da stand einfach garnichts zum auswählen zur Verfügung.
Das wirft meiner Meinung nach ein sehr schlechtes Licht auf dieses Casino ich persönlich werde dort nicht mehr einzahlen.

Den Cashback darf man nicht nutzen wann man es will, sondern wann die es wollen! Den Cashback bekommt man immer nach den Einzahlungen eine Woche darauf auf einen Freitag total blöd. In anderen Casinos kann ich den Cashback nutzen wann es mir beliebt.

Der Live Support ist die reinste Katastrophe. Musste sehr lange imChat warten, bis irgendein Mitarbeiter Zeit hat um mit mir zu schreiben. Hatte dann gar kein Bock mehr und habe den Chat verlassen, mein Anliegen bezüglich der nicht erhaltenen Bonis konnte somit bis Dato nicht geklärt werden ich werte das als Kundenunfreundlich.

Die Einzahlungsmöglichkeiten sind äußerst schlecht, es gibt recht wenig Möglichkeiten, einzuzahlen. Sofort, Trustly, Skrill und alle anderen bekannten Einzahlungsmöglichkeiten gibt es nicht. Alles in allem, leider kein empfehlenswertes Casino.

The Casino is well done and also very smooth while navigating it. Huge selection of games and multiple payments option is also very nice. Never had any problem with customer service in chat as well.

I got refused a cashout for breach of terms and conditions. Turns out that I played a restricted game while having an active bonus. The bonus was a wager free bonus so just with that...having restricted games is a bit weird.

What frustrated me the most is that the game we are not allowed to play is not blocked...so you have to literally write all the games down somewhere and look at it each time you want to play a game. In my opinion, this is one of the most dishonest moves that a casino could pull. Most casinos have these games block so players don't play them. It was not a super big cashout either. Deposited 100 and cashout 400$.

Of course I will never play at this casino again and I also will advise other players to be very careful.

On top of that, I ask for my account to be close and they just don't want to close it. Keep sending me promos.

It'd too bad really because I quite enjoyed this casino before that happened.

Good selection of games with many different kinds of providers that you can play on slots and live games and such, they have facebook, instagram and twitter.

Payout is slow, they advertise it to be 2working days, which wasn't the case over 4 working days and winnings not paid, so they delay paying as much as possible. They don't handle complaints, give ticket numbers or escalate the complaints to more experienced support. I don't know how they manage to keep their casino license working in such way, they claim that you can put losing limits on their game limit options which isn't true. They are operating under curacao license so if you are lucky that they pay you your winnings you will end up paying taxes for the winnings, max withdrawal is 15000€ per month.

Closing account is slow, I would highly advise to not play here! Also they advertise their sister casinos when you are closing accounts due to gambling addiction.

Very good casino, I just registered an account here, took the welcome bonus, and play a lot!! The documents and payout process is very fast! And more of that they have all the providers and all the best game of the market.

Nothing for the moment, I hope that I will continue to make winning and that the great customer experience continue like this, the team is always there to help you and they have german customer service speaking.