Talismania Casino

Nothing good to say as per my experience now. This has taken up a lot of my time and has been truly exhausting. There are better sites to play on for sure!

Poor Customer Support and Bonus Issue

I’ve had a frustrating experience with Talismania Casino due to a lack of communication and an unresolved bonus issue. On September 4, 2024, I deposited 2000 NOK, taking advantage of a 50% deposit bonus promotion (up to 1000 NOK). According to the terms in the promotional email, this bonus was advertised as “free of wager requirements” with no limits on withdrawals other than the daily 5000 NOK cap.

After completing three withdrawals of 5000 NOK each, my account balance was suddenly reduced back to the original deposit amount, and a new bonus was applied to my account. When I contacted support to resolve this, they claimed the bonus had a 5x cashout limit, which applies only to non-deposit bonuses. After I provided evidence of the promotional terms, support later changed their explanation, stating that I hadn’t met wagering requirements, which was also incorrect according to the promotion’s terms.

I submitted a formal complaint to the designated email address on October 25, 2024. Talismania’s stated policy is to respond within 10 days unless additional time is needed. As of today, 7 days have passed since the response deadline with no reply. I have sent five follow-up reminders to both the complaints department and general support, but I still haven’t received any substantive reply or timeline for resolution.

The delays and inconsistent information from support have been frustrating, and I hope Talismania will address these issues in the future to improve transparency, communication, and customer satisfaction. Based on my experience, I cannot recommend them.

Ich habe am 21.08 ein Jackpot von 41 000 Euro gewonnen,doch plötzlich kam ein Problem für dass spiel Break da Bank malooh 4tunes Reels und deswegen ein Jackpot nicht gutgeschrieben worden ist. Der live Chat sagt mir jedesmal dass es in Bearbeitung ist und eine email erhalte und habe bis heute immernoch nichts bekommen. Auf meine email antworten die auch nicht da ich 4 Mails geschickt hab. Finger weg von dieses Casino. Eine Klage werde ich ansonsten auch einreichen.

Design of the website is decent. Slot selection is above average as well. Thats about it. There is absolutely nothing more to mention that I consider positive.

Withdrawals are a nightmare. Took 2 weeks to get 2 simple 500€ withdrawals approved. Customer support quick to answer but only uses copy paste phrases and are effectively of no help. I am glad I did not have to go through KYC. Avoid this casino is my advice.

Viel Auswahl an Spielen.

Schnelle Einzahlung über verschiedene Anbieter. Große Spieleauswahl. Mehr positives gibt es in meinen Augen leider nicht. Einzahlen geht natürlich wie immer Sofort, aber bei Auszahlungen gibt es dann Probleme 😂

Auszahlungen werden vom Team abgebrochen und das Geld wird scheinbar eingezogen. Ich habe am 19ten 300€ gewonnen und wollte diese Auszahlen. Die Auszahlung wurde vom Management abgebrochen und nun seit 13 Tagen wird mir dauerhaft gesagt, dass ich mich bitte gedulden soll und auf eine email vom Team warten muss… Was soll das? Der Livechat ist ebenfalls nicht hilfreich, da man immer die selben Antworten bekommt. Ich habe ebenfalls schon 3 emails an das Team geschickt, aber leider auch ohne Rückmeldung. BITTE NICHTS IN DIESES CASINO EINZAHLEN! Reine Abzocke. Falls sich die Tage noch was ändern sollte, werde ich mich diesbezüglich auf dieser Plattform nochmals zu Wort melden.

Easy deposits. Lot of different games. Good welcome bonus (actually that probably should have been red flag already). Cool looking user interface (also a bit buggy sometimes).

Hardest verification process I've ever seen in casino, all documents (internet service bill & bank statement, for address proof) I sent were rejected and I was never able to withdraw my winnings.

Poor customer service and chat logs cannot be retrieved afterwards in case you need those for proof to post a complaint about casino.

Sometimes buggy user interface

I activated the "100% up to €200" bonus on my first deposit, but after the deposit the bonus didn't appear.
Only after contacting support, I found out (nothing about this is stated in the bonus conditions) that you have to contact the live chat after you have gambled away your real money in order to receive the bonus!
Apart from the fact that this is more than dubious, my account was blocked due to a translation error without any statement regarding the bonus (I wrote that my account can be blocked if I actually unlawfully do not receive the bonus).
Afterwards there were further chat contacts and two emails asking to reopen my account and activate my bonus, but they deliberately ignored me!

Therefore, warning to everyone who expects a bonus, because if there are problems like this at the beginning, I don't want to know what else goes wrong with Talismania!

Very helpful support. I accidentally turned off the bonus and it was returned to me) . The support is not only willing but above all effective. I was pleasantly surprised.