Spinrise Casino

Spinrise Casino - Ignores my wishes to self exclude

€206.63

I have tried to self exclude myself from spinrise since 16 of June. I explained that I have a gambling problem, but still they don’t take it seriously. The reply on my requests is always that I can set a deposit limit, and when I answer that I want to self exclude, it gets quiet. As I have a gambling problem, I continue to gamble. I think I sent request for self exclusion 6-8 times, but no answer. I have a huge net loss, and I think casinos that don’t take responsible gambling seriously should have a loss of license. After my latest request of self exclusion, I got an answer after approx 2 weeks. This time I didn’t gamble at all. The answer from spinrise was this: My friend,what’s going on? Come on, we’ve already talked about the options, and now—look! It’s the magical season! 🎄
The Advent Calendar starts tomorrow, which means a new, awesome bonus every single day!

All I want for Christmas is to self exclude myself from spinrise casino for ever, and hopefully get some of my losses back, from the date I requested self exclusion.

Ungelöst

Spinrise Casino - Ignoring my request to set a deposit limit

Hello again. About a month ago I filed a complaint because Spinrise casino refused to exclude me from the casino. The complaint got rejected due to insufficient proof. I do not understand why since I attached several screenshots of emails.

Since then I have made several attempts to get them to close my account, with no luck. Recently, I have asked them to set a deposit limit (see the attached emails), but I still get the same answers from support. They offer me bonuses and present arguments as to why a deposit limit is not a solution, instead of just honoring my request.

I see there are two other complaints about self exclusion that have been resolved, so I am hoping this complaint will make the casino respect my request for deposit limit. I just want to play responsibly; something that is impossible with how the spinrise casino support handles my requests.

Spinrise Casino - Self exclusion not implemented

I have requested several times to be excluded in this site They cajoled me to accept bonuses or set limits but when I requested a 100 euro per month limit they tried to dissuade me. I then asked again to be excluded for 1 year and have heard nothing back and the account remains accessible to me
I followed their instructions for exclusion going through their support via email as they don’t offer a means to set limits or exclude to punters to self select.

Spinrise Casino - They will not self exclude me for a month now

After asking regularly for over a month, spinrise has still not self excluded me. I have made it very clear that I have a gambling problem and need to be self excluded. Attached emails only show the past weeks but multiple emails with no response or action.

It has been over a month and I have begged them for self exclusion. Dozens of emails to all their support/vip emails. I have reached out to their live chat on numerous occasions.

Spinrise Casino - Permanent account Closure

Hi I submitted a complaint against this casino for making it impossible to close my account permanently due to a gambling addiction to which they basically refused to do and the did but only closed it for roughly 2 weeks and opened it again and I of course lost a bunch of money because I've closed all my other accounts and have a gambling addiction. I need this account permanently closed and they just won't do it because they know ill spend money I even got to the point of asking them to set a 50 dollar monthly limit just to avoid the back and forth because it is causing me so much stress and anxiety and they won't even do that for me they just keep giving me the run around telling me my VIP manager is not available and is the only one that can set the limit or close my account. This is disgusting behavior and I've never had to deal with this with any other casino. Please help me to get them to close my account. My email account name is < email removed >

Spinrise Casino - Refused to exclude me for 4 months after multiple requests

$2313

Over the past 4 months, I have requested an exclusion from Spinrise multiple times, clearly stating that I have a gambling problem.

i have been ignored and bribed with bonuses and encouraged to deposit and play more.

Today, they told me that further communication and co-operation are impossible, and my account is closed due to my gambling addiction.

I request a refund of my deposits as I have clearly stated that to them for months

Ungelöst

€60000

Spinrise Casino - Constantly delaying account closure request

Spinrise casino is delaying/ignoring my request to close my account permanately. I feel like I am playing too much at the moment and want close my account. On their website RG tools section it says that a player can close the account via live chat or email. When you go on live chat they ask you to email the request. I requested over days ago writinf in an email ”I am playing too much and want to close my account” and still no acrion has been taken and I have been able to deposit freely. I want the account closed and deposits refunded from this period. The only reply I got was 3 days ago ”your account manager will get back to you”
How can it be that I can not close account? It has been 5 days and 4 hours since my request

Ungelöst

Spinrise Casino - Refusing to close my account

I have emailed numerous times to ger my account permanently closed, only to be met with bot/ai responses. I've asked at least 8 times now and they still haven't closed my account. Not really sure what to do from here apart from lay a complaint, as I've tried asking them multiple different ways.

I have had the below response as least twice when requesting my account to be closed.

I completely understand where you're coming from, and I truly respect your decision. Gambling should always be a fun and enjoyable experience, and if you feel like you need a break, that's completely valid.

Just know that we'd really love to have you with us, especially with exciting promotions and events coming up. Maybe taking a step back and playing at your own pace could help? No pressure at all — just know that we value you, and whenever you decide to play again, we'll be here. Let me know how you'd like to proceed!

Beschwerde-Statistik

Gelöst 7

Durchschn. Betrag $ 7,173

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

9/10 ● 73 Bewertungen

Top-Bewertungen unserer Spieler

christina988

10/10

For your good start they have very nice non sticky boni.
Very big collection of all new slots. Many possibilities to make your deposits. And if there any problems they have a 24/7 support team, always friendly!
For me it was a really good time on casino.

Dear Christina, Thank you so much for your wonderful review. We are delighted to hear that you had such a great start and enjoyed the non-sticky bonuses, as well as the large collection of new slots available. It is also great to know that the variety of deposit options made things convenient for you. We are especially happy that our 24/7 support team was friendly and helpful whenever needed. Providing a smooth, enjoyable, and reliable real money online casino experience is always our goal. Your feedback truly motivates us to keep improving and offering exciting games, attractive bonuses, and dependable support. If you ever need assistance or have suggestions, please feel free to contact our support team via live chat or email at [email protected]. Best regards, Spinrise Team

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swanson11

9/10

I’m a new member, and for me, this is the best casino! It offers every method you need for quick deposits and withdrawals, plus generous bonuses and rewards for everyone. I’m a small player, but the promotions are fantastic, and live help responds fast - everything you could want, all in one casino!

Dear Player, Thank you so much for your amazing review. We’re delighted to hear that you’re enjoying the quick deposits and withdrawals, the generous bonuses, and the fast live support. It’s great to know that you feel valued and well taken care of. Your feedback motivates us to keep improving our pokies, slots, live casino options, and overall real money online casino experience. If you need anything, we’re always here via live chat or email - [email protected]. Best regards, Spinrice Team

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AnnA209

9/10

I was able to have a very satisfying experience. In addition, the casino offers its players a very good design and overview on its platform. The support is very friendly and you hardly have to wait for an answer. Can be recommended and I am very satisfied ❤️

Dear Anna, Thank you so much for sharing your wonderful review. We’re thrilled to hear that you had such a satisfying experience and that the platform’s design and clear overview added to your enjoyment. It’s also fantastic to know that our friendly support team was able to assist you quickly - providing fast, helpful service is something we take great pride in. Your kind words truly motivate us to keep improving and delivering the best online casino experience with engaging slots, pokies, and live casino options. Feel free to explore our latest promotions, and if you ever need anything, our support team is always available via live chat or at [email protected]. Best regards, Spinrise Team

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Anni88

10/10

Sehr gutes Casino... empfehle ich gerne weiter. Der Support ist kompetent und schnell. Mit der Auszahlung gab es auch keine Schwierigkeiten. Weiter so!

AnneJones

10/10

They’ve really thought of everything with this online casino site. it’s packed with amazing slots, card games, and table options. but what stands out most are the bonuses, ranging from no-deposit offers to generous match deposits

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Spinrise Casino vor 1 Monat

Vucegro

10/10

Such a great casino with awesome bonuses that keep things exciting, and the customer service is always on point with quick, helpful replies. There’s also a really good range of games to suit every type of player.

Dear Player, Thank you so much for sharing your wonderful review. We're delighted to hear that you’re enjoying the exciting bonuses, the quick and helpful customer service, and the wide range of games available for every type of player. Creating a fun and engaging experience for all our users is one of our top priorities, so your feedback truly means a lot. Your kind words inspire us to keep improving and delivering the best possible online casino environment. If you ever have any questions or suggestions, our support team is always ready to assist you via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 1 Monat

bella1706

1/10

Good selection of games, and the design of the site is nice. The bonuses are pretty good, and support is responsive at least (however, I have more to say about that…)

This casino is so greasy. I played here for a while, and it was fine enough for a bit. After requesting a withdrawal, I got the total runaround and multiple days of delays (and I’m very experienced and knowledgeable of the verification process, too, so this was definitely them stalling intentionally). I stopped playing at this casino in favour of other ones after that. Recently, I played here again and requested to set a limit on deposits. I tried emailing support, live chat, etc, and they all gave me the runaround. I got an email response today and I am so disturbed by it. I wish I could attach a screenshot, but I quote one of the lines from the support person, who told me, “How about we revisit this later?” regarding my request to set a deposit limit and essentially ignored it. Huge ick. I’m personally never logging into this casino again and I recommend others avoid! There are many better options out there.

Dear Player, Thank you for taking the time to share such detailed feedback with us. We truly appreciate you acknowledging the parts of your experience that you enjoyed, such as the game selection, the site’s design, the bonuses, and the responsiveness you’ve previously encountered. At the same time, we are genuinely sorry to hear that other aspects of your experience left you feeling frustrated and disappointed. We understand how important it is for every player to feel supported, respected, and heard — especially when it comes to responsible gaming tools. Please know that your feedback is incredibly valuable as it helps us improve and ensure that all communication remains clear, respectful, and attentive to players’ needs. We truly hope you might give us an opportunity to offer you a more reassuring and seamless experience in the future. If you feel comfortable, we would be grateful to discuss your concerns further so we can better understand what happened and offer our help. Best Regards, Spinrise Team

Spinrise Casino vor 1 Monat

Lchart549

10/10

I've thoroughly enjoyed playing at Spinrise Casino, it has all my favorite games and providers, depositing was fast and easy and I also love the loyalty incentives and bonuses they offer, along with the super friendly and helpful chat support!

I have almost nothing negative to say about Spinrise Casino so far, everything seems great but maybe it would be even better if the minimum deposit amount was lowered for visa deposits but other then that it's great!

Dear Player, Thank you so much for sharing your detailed and positive review. We're delighted to hear that you're thoroughly enjoying your experience – from having access to all your favourite games and providers to fast, easy deposits. It’s great to know that the loyalty incentives, bonuses, and our friendly chat support have all added to the enjoyment of your time with us. We truly appreciate your thoughtful feedback regarding the minimum deposit amount for Visa. While we’re glad to hear that everything else has been great for you, suggestions like yours are incredibly valuable and help us find ways to make the experience even better. Our team is continuously reviewing payment options and limits, and your comment will certainly be passed along for further consideration. Your kind words motivate us to keep improving and offering one of the best real money online casino environments, with exciting pokies, slots, live casino options, and responsive support. If you ever need assistance or have more suggestions, our support team is available 24/7 via live chat or email - [email protected]. Best regards, Spinrice Team

Spinrise Casino vor 1 Monat

nancyn

10/10

There is always a place for me at the virtual table! The ambiance is just like being in a real casino when you play live dealer roulette. The more I play, the better the benefits are, and I've been treated like a king here. The competition might be tough, but that's what makes it so much fun.

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Garyal