Spinjo Casino

Spinjo casino closed my account and doesn't want to pay

€66

Hello askgamblers,

I won playing slots at spinjo casino, my account was then disabled for no reason.

I emailed them twice asking why my account is disabled, they responded with a generic message saying an administrative decision and that's it. I can't log back in to withdraw my winnings. Can you please help me get paid?

Payment delays and account closed at Spinjo Casino

$4000

On the 22nd of October, I joined Spinjo Casino. I made my first deposit and lost €500. I then made a second deposit and received a bonus with it. I opened a slot and played, making sure that I followed the promotional rules. I had to make a large number of wagers since my money was locked. But in the end, I got very lucky and hit a win of €19,302.62. The funds were finally unlocked, and I made a withdrawal. I was sent an email asking me to send documents and a selfie. I sent the documents promptly, and they were accepted. I received the €4,000 I had withdrawn. But afterwards, the problems began.

I tried to log into my account, and a notification said that my account had been disabled (screenshot below). I then noticed that I had received an email from them. In it, they explained that due to an administrative decision, my account would remain closed but that I could withdraw my funds manually (see attachment "Email1). They asked me to provide a crypto address. I replied with "Here is my BTC address xxxxx". Several days passed with no reply, and I had to chase them up. Eventually, they asked me what network it was on, despite my saying previously that it was a Bitcoin address. Since then, I've received no funds. I've had to chase them continuously, and they just reply with vague assurances that the responsible department has been informed (see attachment "Email2").

I feel like there is no will to resolve this from the casino. I have been patient with them, complied with their requests, sent them sensitive documents, and have twice sent them all the details they needed to make payment as they said they would. They are happy to take my money when they lose. But the moment I win, they aggressively lock my account and stop paying further withdrawals. When the player loses, Spinjo receives their money instantly. So when the player is lucky enough to win, Spinjo should pay without these kinds of delays. I felt I was left with no choice but to raise a complaint here.

Thank you

Spinjo doesnt want to pay the rest of my winnings

€15302.62

Hello

I won 4500$ at spinjo casino, I verified my account and was paid 3000$ then on oct 9 I was sent this email.

"With regret, we have to inform you, that your account was closed by the administration's decision. We sincerely would like to avoid such a situation, but the decision is final. Your account couldn't be reopened, unfortunately."

They asked for my banking information so they could send me the rest of my winnings, which I sent and still haven't been paid.

I followed up on on oct 17, oct 22 and oct 24, every single tim,e each email went unanswered.

Please help me get paid askgambler.

Unjustified Account Closure After First Withdrawal

$1500

Dear AskGamblers Team,

I would like to file a complaint regarding my recent experience with SpinJo Casino.

I have been playing at Spinjo for approximately 2-3 months. During this time, I have deposited around €2,000–€3,000, both with and without bonuses. Recently, I finally managed to make my first withdrawal (530e), and I promptly submitted all the required KYC documents when requested.

However, shortly after completing the KYC process, my account was suddenly closed without any prior notice or explanation. I did not receive any communication from the casino regarding the reason for the closure, and I am now unable to access my account or my funds.

This situation feels extremely unfair, especially after being a loyal player and fulfilling all verification requirements. I respectfully ask for your assistance in resolving this matter and helping me get an explanation and, hopefully, access to my rightful withdrawal.

Thank you in advance for your support.

Delayed payment spinjo casino

€530

Hello, I made withdraw spinjo casino 18.6.2024 , and next night it is taken 48 hours, vip team says it takes 24-72 hours, documents are approved fast nearly one minute, when I contacted chat and say if it is not approved friday it is taken more than 72 hours, and I think financial team is working next on monday, I get copy paste answer how difficult is make withdraw than deposit? Other Dama nv casinos make same, they wait 72 hours and not still paying unless contact come askgambler, or others.

Delay tactics on withdrawal of NOK 20000

€414.7

Made a withdrawal 3 days ago that still hasn't been processed, I contact customer service but I only get copy and paste replies which is very frustrating, I ask them to contact the finance department for me but I get no personal help only these provocative auto replies then it becomes difficult to have reasonable communication and therefore sees no other solution than to contact Askgamblers.

kr20000

Beschwerde-Statistik

Gelöst 7

Durchschn. Betrag $ 3,747

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 1 Tag

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