Simple Spielothek

Sehr geehrte Damen und Herren,

Vor genau einer Woche und zwar am 15.06.2021 wurde ich von Simple Casino aufgefordert meine Lohnabrechnungen sowie ein aktuelles Kontoauszug aufgrund von Kontoverifizierung einzureichen. Das habe ich noch am selben Tag und zwar in PDF-Format zugesandt. Eine Bestätigungsschreiben habe ich von Support erhalten. Der Kundendienst im Live-chat hat auch den Zugang meiner Unterlagen bestätigt.

Bis heute wurde jedoch nichts unternommen. Im Gegenteil, ich komme nicht mehr in meinen Account rein, da dort der Hinweis "Dokumente einreichen etc" steht.

Im live-chat wurde mir jedesmal über die Dauer einer solchen Verifizierung andere Aussagen gemacht. Der eine hat behauptet, dass es eine Woche dauern kann, der andere 72 Stunden oder es wurden gar keine Angaben gemacht und ich wurde jedesmal mit allgemeinen Informationen abgwimmelt.

Nach dem der Manager, mich über Gamblejoe (Caro) aufgefordert hatte, mich beim Support zu melden da sie mehr Einsicht darauf hätten - kriege ich nach 3 maligem Kontakt auch keine richtige Antwort! Also wieder nur allgemeine Texte über Format der zu einreichenden Dokumente oder dass es mehrere Tage in Anspruch nehmen könnte.

Auf detaillierte Fragen wird jedoch gar nicht mehr geantwortet, also seitens des Supports.

Jetzt bitte ich Sie mir in diesem Fall weiterzuhelfen. Bitte!

Mit freundlichen Grüßen

<private Information entfernt>

Hello Ask gamblers, Simple casino asked me to send them 1 month bank statement from my bank where is my IBAN my name and Bank name visible, I sent them the official statement downloaded from my bank and they just don't want to accept it because I think they try to stall and not to pay my money, I have asked from my bank and there is no any other document that could be downloaded because this is the official from them. Please help me i have read Simple casino used to steal lot of money from people. For some reason it won't let me upload the bank statement here it says " Upload error. Only the following characters are supported: lower case & upper case letters, numbers, '_' and '-'. So if I could send you the document via email. Additionally, when I try to ask for complaint procedures they refuse to give me them.

My account has been locked for about half a year, all the requested documents have been sent, but nothing happens. They always say only the second phase of verification is going on but nothing happens and half a year has passed and the money is stuck.

Hi,

I am currently struggling to get my funds out of my Simple Casino account. This due to a very lengthy verification process. I have verified ID, selfies, proof of address and other questions. I have sent in source of income/wealth to Simple Casino. Many times.

For context, my main source of income/wealth comes from a big win at bet365.com (which I have sent to Simple Casino). But I have had to send in personal bank statement, not used for funding any casino whatsoever, for their verification process. This is used, in my experience, to make the process extra lengthy when it has no relevance to my playing at Simple Casino. The verification process is now in its 13 month. And they ask me personal questions which again, have no relevance to my playing at Simple Casino or how I funded my balance at Simple Casino. I didn't use driving lesson money, friend fixing my bike or my fathers extra payment so I can continue my medical studies. They can have a look at the gambling winnings I have sent. That should very much be enough proof.

This process has taken 13 months. I am being charged dormant fees now. I see no other option than to ask AskGamblers team for help. I believe they have misused this verification process to delay or circumventing paying my balance. I hope to hear from you soon.

I made a withdrawal on 12.2 and then sent documents as they asked and after that sent extra document that they asked from me. Extra document was sent on 16.2 and after that I have visited their chat couple of times but nothing happens.

Even after the chats they haven't contacted me and the documents are totally fine.

The evidence is attached.

Hey,

I won around 4000 euros in the autumn of 2021. I was asked for a lot of documents which I submitted. After that for long time I was asked for different formats of bank statements that I have also submitted. 

Our conversation lasted for months. I have submitted everything that was required through e-mail, but recently Simple Casino have started to ignore my messages. 

After I provided the last statement they asked of me they started stalling with their answer, which can be seen from the screenshots that I have attached to this complaint. 

Please help me to resolve this issue with my withdrawal.

Won at Simple Casino on December 27th and withdrew 2000 EUR. After that I still have 800 EUR more in my gaming balance.

I went to their chat to ask about the payment on the 30th in hopes I would get the payment before new year. Chat asked me to send my ID and address proof to their email and I did so immediately. I asked if they could check them right away and they said no.

On January 5th they asked for my bank statement and I emailed them the statement on January 6th.

Since then I have emailed them and chatted with them asking for the payment, but there has been no progress.

I hope with this complaint my documents will be finally checked and payment processed.

Thank you for the assistance.