QuickWin Casino

Datum der Auszahlungsanfrage: 16. April 2025

Transaktionsnummer: [siehe Anhang: Auszahlungsanfrage_mit_Transaktionsnummer_16_04_25.png“]

Betrag: CHF 500.-

Zahlungsmethode: LiteCoin

Sehr geehrtes AskGamblers-Beschwerde-Team,

ich wende mich an Sie, da ich ein Problem mit einer verzögerten Auszahlung bei QuickWin Casino habe, das trotz mehrfacher Nachfragen nicht gelöst wurde. Ich hoffe, dass Sie mir bei der Klärung dieses Anliegens helfen können.

Beschreibung des Problems:

Am 16. April 2025 um ca. 21:09 Uhr habe ich eine Auszahlung in Höhe von CHF 500.- via LiteCoin beantragt. Den Betrag habe ich durch ehrliches Spielen an Slots gewonnen, und es handelt sich um legitimes Echtgeld-Guthaben. Bereits im Januar 2025 hatte ich eine ähnliche Auszahlung (ebenfalls via LiteCoin) bei QuickWin Casino beantragt, die zwar erfolgreich war, aber 10-14 Werktage gedauert hat.

Dieses Mal wollte ich sicherstellen, dass die Bearbeitung schneller erfolgt, und habe daher am 18. April 2025 den Live-Chat kontaktiert. Die Support-Mitarbeiterin erklärte mir freundlich, dass die Finanzabteilung an Wochenenden und Feiertagen nicht arbeitet und meine Auszahlung in der Warteschlange sei. Sie versicherte mir jedoch, dass es dieses Mal nicht so lange dauern würde und ich voraussichtlich am 3. Werktag nach der Auszahlung mit dem Geldeingang rechnen könne. Da zwischenzeitlich Feiertage (Karfreitag und Ostern) sowie Wochenenden lagen, war ich zunächst verständnisvoll.

Am 24. April 2025 habe ich erneut den Support kontaktiert, da ich noch keine Auszahlung erhalten hatte. Die Mitarbeiterin bestätigte, dass meine Auszahlung in der Endphase der Bearbeitung sei und „sehr bald“ erfolgen sollte. Sie teilte mir mit, dass sie die Finanzabteilung gebeten habe, meine Auszahlung zu priorisieren, da der erwartete Zeitrahmen überschritten wurde. Den vollständigen Chat-Verlauf vom 24. April 2025 habe ich als Beweis beigefügt.

Heute ist der 1. Mai 2025, und ich warte nun exakt 15 Tage auf meine Auszahlung – bereits länger wie bei meiner vorherigen Erfahrung im Januar. Trotz der Zusicherungen des Supports, dass es schneller gehen würde, habe ich bis heute weder das Geld erhalten noch eine weitere Aktualisierung vom Casino bekommen. Zwischen dem 16. und 30. April habe ich zudem neun Marketing-E-Mails vom Casino erhalten, was mich etwas verwundert hat, da in dieser Zeit keine Aktualisierung zu meiner Auszahlung erfolgte. Ich habe die Angebote dieser E-Mails stets ignoriert, da ich zuerst die Auszahlung erhalten möchte, sodass ich weiß, dass ich dem Casino vertrauen kann.

Meine Erwartungen:

Ich bitte QuickWin Casino, meine Auszahlung in Höhe von CHF 500.- unverzüglich zu bearbeiten und auf mein LiteCoin-Wallet zu überweisen; falls das Umstände macht, würde auch ein anderes Konto gehen. Ich möchte einfach nur mein Geld erhalten, auf das ich nun schon 15 Tage warte, und hoffe, dass das Casino die Angelegenheit schnell klärt. Ich bin weiterhin offen für eine faire Lösung.

Beweise:

- Chat-Verlauf vom 24. April 2025 mit dem Support, in dem die Verzögerung bestätigt und eine Priorisierung versprochen wurde – siehe Anhang: „Chat_Transkript_Support_24_04_25.pdf.

- Screenshot der beantragten Abhebung, der die Transaktionsnummer enthält – siehe Anhang: „Auszahlungsanfrage_mit_Transaktionsnummer_16_04_25.png“.

- E-Mail-Bestätigung des Auszahlungsantrags vom 16. April 2025 – siehe Anhang: „EMail_Bestaetigung_Antrag_auf_Abhebung.pdf“.

Hinweis: Alle Anhänge enthalten persönliche Informationen und sind im Dateinamen mit „Vertraulich“ markiert. Ich bitte darum, diese nur für das AskGamblers-Beschwerde-Team und den Casino-Vertreter sichtbar zu machen und nicht öffentlich anzuzeigen.

Ich habe das Casino mehrfach kontaktiert und ausreichend Geduld gezeigt, jedoch ohne Erfolg. Ich hoffe, dass Sie mir helfen können, dieses Problem zu lösen, und stehe für weitere Informationen oder Nachweise zur Verfügung.

Vielen Dank für Ihre Unterstützung.

Mit freundlichen Grüßen

<vollständiger Name entfernt>

Hello there, AskGamblers team,

Today, I make a formal complaint because my account at QuickWin has been under review for months now. I have never used a VPN, broken any rules, or anything similar. I always followed all Terms & Conditions closely to avoid this.

But then, suddenly, I can't log in anymore because my account is "Under review."

I obviously tried to contact them through email, but they have always been not even answered, straight ignored. And Live chat is inaccessible since I can't log into my account.

I deserve a proper explanation on why my account has been under review for so long, and what is needed from me to recover it.

I am writing regarding multiple withdrawals from my QuickWin account totaling $4,510.25 NZD, which have either been canceled or stalled at Stage 2 despite full compliance with all Terms & Conditions. QuickWin’s repeated actions have broken their own T&Cs, repeatedly deflected responsibility, and failed to address my issues.

Withdrawals Cancelled or Stalled:

01/08/2025 – $1,000 – QuickWin – Payment provider stage, cancelled without explanation

02/08/2025 – $1,000 – QuickWin – Payment provider stage, cancelled without explanation

03/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

06/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

07/08/2025 – $1,000 – Me (accidental “Cancel All”) see note

07/08/2025 – $1,000 – QuickWin – Payment provider stage, vague explanation

08/08/2025 – $1,000 – QuickWin – Technical issue

09/08/2025 – $1,000 – QuickWin – No reason given

12/08/2025 – $1,000 – QuickWin – Pending

13/08/2025 – $1,000 – QuickWin – Pending

14/08/2025 – $1,000 – QuickWin – Pending

Accidental Cancellations:

With 03/08, 06/08, and 07/08/2025, I accidentally clicked “Cancel All.” There is no confirmation prompt. I immediately notified support, acknowledged my mistake, and waited the stated timeframe. QuickWin has repeatedly brought this up unnecessarily; it has no bearing on the other issues.

Verification:

I proactively attempted to verify my account multiple times, but was told verification was not needed. All five prior withdrawals reached the payment provider, demonstrating all internal checks were passed. Full verification documents are available if required.

Bank/Payment Provider Issues:

QuickWin has alternately blamed my bank and their payment provider for delays, yet no proof has been provided. I checked my BNZ Debit Visa account: there are no halted transactions or notifications. I requested QuickWin contact their payment provider directly multiple times, but this was ignored. I also requested clarification on changing withdrawal methods; no guidance or proof was given. I refused to violate their own T&Cs by changing the method unnecessarily.

Manual Payment Promise:

QuickWin promised:

> “If the pending withdrawals are declined, then we will manually withdraw your withdrawal amounts directly to your bank account.”

In my latest email, I clarified that if they did not respond specifically to the manual payment issue, I would take that as agreement to honor the promise. QuickWin replied without mentioning this, which confirms acceptance.

Emails & Communications:

I have documented all communications, screenshots, and email threads (attached) to provide proof of:

Five canceled withdrawals

T&Cs breaches by QuickWin

Repeated deflecting and lack of issue resolution

Manual payment promise

Resolution Requested:

1. Immediate release of all remaining withdrawals totaling $4,510.25 NZD to my chosen payment method.

2. Written confirmation of reasons for past cancellations beyond the payment provider stage.

3. Enforcement of the manual payment promise if these withdrawals fail.

I can provide full proof of all communications, emails, screenshots, and supporting documentation at any time. Everything is fully documented to demonstrate the repeated T&Cs breaches and failure to resolve the issue on QuickWin’s part.

Subject: Complaint Regarding Withdrawal Issues and Account Verification

Dear ASKGAMBLERS HELP ME PLEASE!!

I am writing to express my dissatisfaction with the ongoing issues I’ve faced regarding withdrawals and account verification. Below is a summary of the situation:

1. I made several deposits and won significant amounts, and after completing my withdrawal request, I waited for 3 business days, after which I received the regular withdrawal process.

2. I continued playing and won $10,000.

3. I contacted VIP support on Telegram, where the representative was friendly and seemed concerned because we are both from Lebanon.

4. However, when I tried to withdraw my funds, my first withdrawal of $500 was returned, and I was told that my account needed to be verified. They requested a passport and card details.

5. After completing the verification, I successfully received a withdrawal of $500, but later I was informed to “wait” and that they were working on the transfer.

6. I started receiving delayed responses from VIP support, and they didn’t reply for a long time, causing frustration.

7. To keep the account active and facilitate faster withdrawals, I kept playing. My balance was reduced to $7,085, and there was $1,000 pending withdrawal.

8. I was asked by VIP support to make another deposit to “speed up” the withdrawal process, so I deposited $20, but the deposit never showed up on the website. I was told to wait 2 hours, but nothing happened.

9. I contacted live support several times, and they continuously told me to “wait,” but they kept giving false excuses. Eventually, they closed the chat without providing any solutions.

10. Moreover, they started offering me bonuses that were misleading, making it even harder to process the withdrawal.

I am extremely frustrated by these delays and misleading actions. Please address this matter and let me know how it will be resolved.

I opened my gaming account on QuickWin on 06 November and I made a deposit of 4300 means a total I made a deposit of 4300 via UPI.

When I didn't get my deposit in my gaming account I went to customer service and they told me to wait 24hrs.

I waited 24 hours after that again I went for help but they told me to wait 3 days. Again I waited 3 days then again I went for help but they refused all the time and closed chat directly.

I also complained by email and there's also the same thing. They didn't want to give me my money.

Anyhow I have all the proof of payment I told you through email that I made the complaint against QuickWin on Casino Guru, AskGamblers but they didn't reply to me for 15 days and they didn't give my money.

I understand how QuickWin eats customer money,

And I paid on this UPI getepay. Usfbqrap257726@utkarshbank

I have all proof like proof of payment and how they treat his users everything

I opened my gaming account on QuickWin on 11 November and I made a deposit of 1090+1090 means a total I make a deposit of 2180 via UPI.

When I didn't get my deposit in my gaming account I went to customer service they told me to wait for 24 hours. I wait 24hrs after that again I went for help but they told me to wait 3 days. Again I waited 3 days then again I went for help but they refused all the time and closed chat directly.

I also complained by email there's also the same thing they didn't want to give me my money anyhow I have all the proof of payment. I told through email that I made complaint against QuickWin on AskGamblers but they didn't reply to me for 8 days and they didn't give my money return.

I understand how QuickWin eats customer money,

And I paid on this UPI d.bodkia@freecharge

I have all proof like proof of payment and how they treat his users everything

Kindly help me AskGamblers

After many attempts to withdraw, the provider still asks for screenshots of the issue I am going through.

I have made clear that the pending withdraws are not happening and I am still being spun in circles with no solutions.

They constantly say they are having delays however 2 weeks is way too long especially considering industry standards.