Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 333 Bewertungen

Top-Bewertungen unserer Spieler

Nelsloca

9/10

Playamo is an casino I joined due the fact they accept bitcoins, I had lot of fun there, the bonuses I got on my deposits where really nice, and there casino always paid my withdrawals quickly! the bonus offeres changed but are still really good!

I think they have a really fair wager on bonuses! And an excellent mobile casino! And very good gaming providers! maybe play 'n go or quickspin, or microgaming would be a really good thing too Add!

Min withdrawal For Cubits is 100 euro! Way to much, this is only when u cashout euro's to bitcoins! Support sorry to say is a big drama, especially today I want to ask regarding cash-back promo because I'm pretty sure I get at least 10 euro cash-back because I wagered and played slots for hours, and I'm currently 39 minutes waiting on chat and it still says you're number 1 in the queue approx waiting time 2 minutes!

This is such a drama! and email support I don;t even want to try the few times I did this I never or received a response after 2 days!

Hello, NELSLOCA! Thank you for choosing Playamo casino. We apologize for keeping your waiting so long and the inconvenience caused by our support team. Could You please send me in PM your Playamo account e-mail and I will credit your account with a compensation. Thanks Playamo team

Playamo Casino vor 9 Jahren

kayenne23

9/10

I registered here about a year ago and for the last months I decided to play a little bit more often. I really like the whole layout that playamo.com has. Very easy to navigate and a lot of software providers.

Every Friday players receive 50% on the next deposit and also free spins on Gonzos quest slot. I made good withdrawals here and never had any problem. Verification time process as far as I remember was around 2 hours and of course withdrawals via e wallet take around 30 minutes max from my experience. Support is there 24/7.

Nothing bad especially. Its a casino that player can trust their cash.

Hi, KAYENNE23 Thank you very much for your kind words about our casino! Playamo team

Playamo Casino vor 9 Jahren

Stevens4231

1/10

Game selection, everything works, love amatic, good bonuses.

Omg, I have just been through hell. Seriously, words cannot even describe the experience I had with the customer service. I almost don't believe it happened. So I wagered nearly 400+ mBTC playing, thinking they had a 15% CashBack bonus (which I saw on here btw). I ended up losing it all and went to the live chat to ask about the CashBack. The REPRESENTATIVE kept copy and pasting "There are no bonuses available at this time" over and over and over. I asked for him to explain, not to just keep saying the same thing. But he just kept repeating, so I asked for a manager. This is when it gets ridiculous. He first states he isn't the manager, then he is, then he says he told me not to leave him because he was afraid of being alone, and that he actually just got promoted to manager while we talked. He then said he always wanted to be a comedic actor. He continued to make my money I just spent into a joke for 30+ minutes. I cannot even begin to comprehend this. I'm totally appalled, to the point I want all the money if ever wagered back!

Hello We apologize for this dialogue with our support team. It was inappropriate. This guy is not our team member anymore. In addition, your account was credited with a compensation. Kindest regards Playamo team

Playamo Casino vor 9 Jahren

dimadima

5/10

Huge choice slots, all popular deposit methods, good design casino.

Long withdrawal, confirmation of documents takes a lot of time. Through online support it is impossible to resolve issues, it is necessary to wait for the manager

fb_585526028285164

10/10

Marvelous casino! Continues to please generous winnings. I will continue to watch. Incidentally Otpad live casino Russian roulette too pleased.

I recommend to all! I hope someday there will be and tournament games, every single hour on this network ) ) ) Good luck !

Hello! We apologize for all technical problems, that players can be faced with website last few days. Playamo casino was under strong ddos attack, but now everything goes well. Pitbull85, Could You please provide us with your PlayAmo account name or email that I can check your play history and credit your account with bonus.

Playamo Casino vor 9 Jahren

Inaktiver Benutzer

vor 9 Jahren

7/10

Playamo Casino is pretty new in the world of online gambling but it already enjoy it’s good reputation. I would same, same happen with FruityCasa Casino. At least those casinos are reputable to me and I am going to explain my reasons leaving behind licenses which are really and very important. And of course, first thing you should check prior making deposit. I was curious to find out about cashout time frame and I am pretty happy to see positive comments online stating they are pretty fast at withdrawals. Way to go! The whole process which includes verification and withdrawal between 0-12 hours means you stopped at the right place and Playamo Casino is one of them.

As per bonus offer, heads up, it’s in my taste and I am receiving bonus offers almost daily. If you like playing in bitcoins, bingo! You can use bitcoin here as well. Their bonus offer is really god but they could lower wagering requirements and I wish they have Malta not Curacao license as I experienced issues with casinos with Curacao license but it doesn’t mean it ain’t good casino,to me it rocks and I deposited twice here. I also had very successful session here which makes me feel comfortable when talking about Playamo. You can chose from Betsoft videoslots, Microgaming,NetEnt,SoftSwiss, Enorphina, Amatic software provider and anyone could find something. They might missing only Playtech games but I don’t want to expect too much as I found this casino very good starter in the world of online gambling and anything they add could be just a cream on the top of their present game portfolio offer. Registration and verification are ultra fast and I would definitely recommend anyone to stop right here and check out Playamo Casino.

fb_585526028285164

10/10

Casino is that you can win. But I decided to give it one last chance before you make the final conclusion. And not progodal picked a good sum ) )

Fast output after verification. Excellent machine especially Dragon) Good luck and prosperity .

All at the highest level, no complaints.
Perhaps if only to make even Russian online support.

Johnnygotthebone

10/10

Uhmmmmm?? Dunno why these guys are getting a bad rap??

I deposited 40 and withdrew 1400€

My withdraw was processed before I could take a piss.

I wish every casino paid like them!

Amatic games are not rewarding . They give new meaning to the word "play for fun".
U may win 500x bet but very rare. I got lucky and cashed out. Amatic needs to have a bit more volatility. Some of their games will ALWAYS PAY 3-5 bet on free spins. Some games can also go 50 spins without a single pay out. And then I have certain games that pay 9/10 spins from .5 to 3x bet.

They are fun to play yes but hard to hit a biggie.

I closed account on BITSTARZ and will only play Amatic games here.

And their personality at support over here is very dry.

sicilian

6/10

I am a strong player and have experience with 30+ online casinos. Everything is almost perfect, great, fast games, really high bet limits, the fastest support I have experienced...

If you depend on Loss limit like me don't play here, simply doesn't work and I am said that have to stop playing here because everything else can not be better than it is. After 30+ casinos and lost of 150.000+ euros my first review because this concept is simple and should work if casino pretends to be fair.

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