Playamo Casino

Nothing, I am a avid player I think that I have played in more the 100 online casino so far, never ever had somebody asking to wager 3 times the deposit in order to cash out, or to give them a 10% commission in order to do it.

I would never recommend this casino.

Withdraws to credit cards are really fast, within minutes.
Enough choice for slots to play.
Depositing and registering is also very easy.

Withdraws to bank account take too long. I had one waiting for 22 hours and it got threw after I asked live support. Live support is willing to help, but not always as friendly as I would like to see.

Missing some Netent slots like Barbershop.

Absolutely don't recommend this one! Deposited €500, but didn't got bonus money or free spins or cash back or frequent player points! They have nothing to keep you there. Can't believe their rating is that high when I read everything beneath.

Closed my account cause didn't feel appreciated! Never again for me!

Game play was good. This review is, however, about my most negative experience.

You can see the negative reviews that many have for the "customer service" team at Playamo. This is the most incompetent and disrespectful customer service system I have ever encountered, in any industry. I genuinely can't believe they have anything above a 1* review. I tried and tried and tried to resolve a complaint with them, both through emails and their live chat system. I literally could not even get a response. I sent four separate emails directly to their support email address, and did not get so much as an automated reply. Nothing. I tried more than 6 times to actually talk to someone on their live support system, and after waiting and waiting and waiting, though I was #1 in the line, I would be connected to someone named "Support Agent" with a number *(i.e. Support Agent 2), who would give me canned, useless answers. I always asked to speak to a manager, and I made these requests at all different times and on different days. I was always, without fail, told "sorry the manager is not available now." I would ask when management would be available, and I was promised that chat transcripts were recorded, but I was made to repeat my whole ordeal to every single chat person, all of whom made me go through the whole process again and again only to tell me that management was not available but that they would get back to me absolutely as soon as possible.

On live chat session #5 (give or take), when the support person said, "The manager is not available right now, sorry," I asked, "So you guys just say that all the time, no matter what, huh?," and he did not even respond.

Today, after explaining that if I did not talk to someone today ("Support Agent" yesterday promised me that I could speak to a manager today), I would file an official complaint, the support person finally started talking to me like an actual person, though very unprofessional. My complaint with the casino is about the wording of their terms and conditions, and this support person explicitly agreed with me that the "rule" in question, as written, is not binding and that the wording is confusing.In the screenshots below, you can see him agree that "from the side of the English language [I] am right" and "yes, I do agree that the rules are not clear." He also said that he does not enforce the rules, the casino management does; he just follows the rules. But he would not allow me to talk to anyone who could do anything about this situation.

So, I am down over 1 BTC and many, many, many hours of my life. The employee and spokesperson of this company agrees that the terms by which they seized my winnings is unclear and unenforceable. I gave them many, many opportunities to come to some middle ground or understanding with me, but I could not even get an email from a real person. The fact that they actually advertise as having "friendly support" is just laughable. If they do not resolve this with me, I am going to get a lawyer, because they cannot legally enforce their terms as written (and documented by me), a fact which is made all the more evident since the customer service person admitted it.

Games are good, and casino is good this is an extra review to show off my problems with playamo.

Support is again terrible, they always say sorry but don't take problems serious, I asked them to count my wagering and winnings so I can calculate a bit if I receive 10% cashback today, support agent as is name was, says he's an Support manager, he can't tell me this because it's a surprise, and he wasn't helpful at all, always same standard answers, since when a player can't ask for the amount of wagering I did?

This isn't a secret at all it's my right to ask for that and to know that, what a terrible support they have I never expected such a poor behavior from there side, if u are a manager u should know much better. I'm very dissapointed in playamo, terrible.

Variety of games that they offer is the only thing I can comment on and at times they can payout fast but it is not consistent.

How can live chat take 2 hours plus to speak with you even though it says your number 1 in queue?? It's has been so deceiving?? Live chat are the worst I have ever dealt with. Lately its been so hard to contact them and I never shave posted anything negative for any casinos ever.

Playamo is an casino I joined due the fact they accept bitcoins, I had lot of fun there, the bonuses I got on my deposits where really nice, and there casino always paid my withdrawals quickly! the bonus offeres changed but are still really good!

I think they have a really fair wager on bonuses! And an excellent mobile casino! And very good gaming providers! maybe play 'n go or quickspin, or microgaming would be a really good thing too Add!

Min withdrawal For Cubits is 100 euro! Way to much, this is only when u cashout euro's to bitcoins! Support sorry to say is a big drama, especially today I want to ask regarding cash-back promo because I'm pretty sure I get at least 10 euro cash-back because I wagered and played slots for hours, and I'm currently 39 minutes waiting on chat and it still says you're number 1 in the queue approx waiting time 2 minutes!

This is such a drama! and email support I don;t even want to try the few times I did this I never or received a response after 2 days!

I registered here about a year ago and for the last months I decided to play a little bit more often. I really like the whole layout that playamo.com has. Very easy to navigate and a lot of software providers.

Every Friday players receive 50% on the next deposit and also free spins on Gonzos quest slot. I made good withdrawals here and never had any problem. Verification time process as far as I remember was around 2 hours and of course withdrawals via e wallet take around 30 minutes max from my experience. Support is there 24/7.

Nothing bad especially. Its a casino that player can trust their cash.

Game selection, everything works, love amatic, good bonuses.

Omg, I have just been through hell. Seriously, words cannot even describe the experience I had with the customer service. I almost don't believe it happened. So I wagered nearly 400+ mBTC playing, thinking they had a 15% CashBack bonus (which I saw on here btw). I ended up losing it all and went to the live chat to ask about the CashBack. The REPRESENTATIVE kept copy and pasting "There are no bonuses available at this time" over and over and over. I asked for him to explain, not to just keep saying the same thing. But he just kept repeating, so I asked for a manager. This is when it gets ridiculous. He first states he isn't the manager, then he is, then he says he told me not to leave him because he was afraid of being alone, and that he actually just got promoted to manager while we talked. He then said he always wanted to be a comedic actor. He continued to make my money I just spent into a joke for 30+ minutes. I cannot even begin to comprehend this. I'm totally appalled, to the point I want all the money if ever wagered back!

Huge choice slots, all popular deposit methods, good design casino.

Long withdrawal, confirmation of documents takes a lot of time. Through online support it is impossible to resolve issues, it is necessary to wait for the manager