Playamo Casino

At first I thought that Playamo Casino also belongs to Direx N.V but that's not the case. The do have the same games as Direx N.V. casinos though.

I've signed up at Playamo somewhere in 2016 but never gave it any thoughts after that, I didn't even took the time of making a deposit. I was starting giving the casino some attention when they sent me an email about my first deposit is still waiting for me but that was months after my registration. So I read the their email and I went to the website and made my first deposit.

I must say that they have the best comp points feature, this feature could be an advantage for high rollers out there because with 5.000.000 CP a super car is waiting for you. The super car will never be in my possession because 5.000.000 CP is too hard for me to earn. I've spend a couple of hundreds euro playing at this casino and I'm only level 2. The casino has recently added EGT games which are I played quite often in the past few weeks. Sometimes EGT games lagged but I don't think it's the casino to blame because I had the same issue at other casinos but fortunately they have a massive choices of games.

Live chat support responded fast most of the time, friendly and well informed. Sure, sometimes I have to wait a couple of minutes but that's nothing compared with some other casinos. My first withdrawal took longer to process than I expected but it was instantly fixed after contacting the support agent.

Playamo casino earned itself a 8 stars rating and most of the stars are earned for the fast and friendly support staff.

For the high rollers among us, go get that super car!

Some games are not playable with bonus money. Leveling up took ages. No loyalty free spins after several deposits, just like DasIstCasino.

E-mails regarding promotion do not sent very often. Latest games from some providers are not in their list.

One more good SoftSwiss product I have played. Nice games list and medium speed withdrawals.

It would be better to give more freespins for each next deposit.

Fast deposits, fast cashouts. Great promos and spins. Live chat responds fast and very helpful. Good page layout easy to navigate. Great loyalty perks.

None so far I recommend this casino its one of the top casinos on my list.

Playamo is where my Amatic saga started in the first place. I was looking for some new decent casino to play in and saw that Playamo offered instant payouts to Neteller. I took a quick look around the website and liked what I saw. They are a new casino launched in 2016 and I think I was among the first players to make an account there. They belong to the SoftSwiss group of casinos which became my favorite casino group of all times.

I liked their bonus promotions. They have a 100% match deposit bonus up to $100 plus 25 free spins on Steam Tower for your first deposit, 50% match deposit bonus up to $100 plus 25 free spins on Starburst for your second deposit and a hefty 50% match deposit bonus up to $100 plus 20 free spins on Gonzo as a weekend reload bonus. The wagering requirement is high and is set at 50 x bonus amount, while the maximum bet per spin limit is set at $5.

Anyway the first time I played here I made a small 25 euros deposit to try the games. I got the 25 euros bonus and had a total of 50 to play with. I didn’t know much about Amatic slots at the time. The only game I knew was Book of Aztec and that was the first time I ever played her. I set my bet to 0.50 and started spinning. After I while I triggered a bonus round and the special symbol was the woman, which is the highest paying symbol. The reels were spinning and then boom. 4 woman symbols on the reels and 500 euros win or 1,000 x bet. Overall I won around 550 euros in that bonus round. I kept on playing some other games and withdrew 600 euros.

Uploaded my documents and was ecstatic when the money arrived on my Neteller account 20 minutes later.

I have signed up and deposited at playamo only to find for some reason I can't play anything, customer support have run me around in circles saying they will let me know when it's fixed only to chat to them again and hear there seems to be no problem when clearly there is I can't play anything still and think I never will.

I wish I never come across this casino as it has been worst online casino experience so thanks for taking my money playamo and giving me nothing.

Nothing, I am a avid player I think that I have played in more the 100 online casino so far, never ever had somebody asking to wager 3 times the deposit in order to cash out, or to give them a 10% commission in order to do it.

I would never recommend this casino.

Withdraws to credit cards are really fast, within minutes.
Enough choice for slots to play.
Depositing and registering is also very easy.

Withdraws to bank account take too long. I had one waiting for 22 hours and it got threw after I asked live support. Live support is willing to help, but not always as friendly as I would like to see.

Missing some Netent slots like Barbershop.

Absolutely don't recommend this one! Deposited €500, but didn't got bonus money or free spins or cash back or frequent player points! They have nothing to keep you there. Can't believe their rating is that high when I read everything beneath.

Closed my account cause didn't feel appreciated! Never again for me!

Game play was good. This review is, however, about my most negative experience.

You can see the negative reviews that many have for the "customer service" team at Playamo. This is the most incompetent and disrespectful customer service system I have ever encountered, in any industry. I genuinely can't believe they have anything above a 1* review. I tried and tried and tried to resolve a complaint with them, both through emails and their live chat system. I literally could not even get a response. I sent four separate emails directly to their support email address, and did not get so much as an automated reply. Nothing. I tried more than 6 times to actually talk to someone on their live support system, and after waiting and waiting and waiting, though I was #1 in the line, I would be connected to someone named "Support Agent" with a number *(i.e. Support Agent 2), who would give me canned, useless answers. I always asked to speak to a manager, and I made these requests at all different times and on different days. I was always, without fail, told "sorry the manager is not available now." I would ask when management would be available, and I was promised that chat transcripts were recorded, but I was made to repeat my whole ordeal to every single chat person, all of whom made me go through the whole process again and again only to tell me that management was not available but that they would get back to me absolutely as soon as possible.

On live chat session #5 (give or take), when the support person said, "The manager is not available right now, sorry," I asked, "So you guys just say that all the time, no matter what, huh?," and he did not even respond.

Today, after explaining that if I did not talk to someone today ("Support Agent" yesterday promised me that I could speak to a manager today), I would file an official complaint, the support person finally started talking to me like an actual person, though very unprofessional. My complaint with the casino is about the wording of their terms and conditions, and this support person explicitly agreed with me that the "rule" in question, as written, is not binding and that the wording is confusing.In the screenshots below, you can see him agree that "from the side of the English language [I] am right" and "yes, I do agree that the rules are not clear." He also said that he does not enforce the rules, the casino management does; he just follows the rules. But he would not allow me to talk to anyone who could do anything about this situation.

So, I am down over 1 BTC and many, many, many hours of my life. The employee and spokesperson of this company agrees that the terms by which they seized my winnings is unclear and unenforceable. I gave them many, many opportunities to come to some middle ground or understanding with me, but I could not even get an email from a real person. The fact that they actually advertise as having "friendly support" is just laughable. If they do not resolve this with me, I am going to get a lawyer, because they cannot legally enforce their terms as written (and documented by me), a fact which is made all the more evident since the customer service person admitted it.

Games are good, and casino is good this is an extra review to show off my problems with playamo.

Support is again terrible, they always say sorry but don't take problems serious, I asked them to count my wagering and winnings so I can calculate a bit if I receive 10% cashback today, support agent as is name was, says he's an Support manager, he can't tell me this because it's a surprise, and he wasn't helpful at all, always same standard answers, since when a player can't ask for the amount of wagering I did?

This isn't a secret at all it's my right to ask for that and to know that, what a terrible support they have I never expected such a poor behavior from there side, if u are a manager u should know much better. I'm very dissapointed in playamo, terrible.