Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

Genovese

2/10

Decent enough welcome bonus with 100% and 50% match and free spins however in my case the spins weren't working. Lots of games and nice enough layout.

I opened an account and deposited $60NZ and got my bonus. I activated my free spins but the game that it was for never wanted to load. Went on to play my deposit most providers wouldn't work due to only most of them working for euros. A lot of other games simply won't let you play because you have a bonus. Be nice if I knew this before hand as I really wanted to play play'n go games. In the end I lost the funds pretty quickly and made another deposit and tried to activate the next lot of free spins and again it wouldnt work and again played my funds with the providers that I could and lost pretty quickly.

So in the end I closed my account and would say it might be a good place if your depositing euros but any other currency obviously they need to spend some time on configuring their games and maybe the whole process.

kris3006

1/10

Lots of games good quality.

After opening the account I received 25 spins after playing them, I decided to ask on the chat in which providers I can play in this bonus money. They said they do not have anything after opening the account ????? I told him that I already have these spins ..... And he like a machine we dont have nothing when you open an account !!!! After that he closed the possibility of using chat >>>> thank you for a good job

Dear KRIS3006, sorry for your bad experience with our LC. You can play with your bonus money any slot you wish... More info you could find in our bonus T&C. Best regards! PlayAmo Casino Team

Playamo Casino vor 8 Jahren

gtstgeorge1

10/10

I just wanna say how much I love playing here at playamo, but to be totally honest the thing that I love the most and keeps bringing me back, is my vip support agent Elly she just does everything correctly and is always happy and awesome to deal with so thank you fir this.

What I dislike is that for some reason the casino doesn't work on my mobile phone anymore the games just don't show up the casino only seems to work with my ipad :--(

Inaktiver Benutzer

vor 8 Jahren

1/10

A year and a half their client but they refuse to support me in a professional and serious manner
I deposited € 2000 at the PlaynGO slots, after suddenly they became inaccessible, I asked for help in the chat and the VIP manager, but they did not provide me with adequate answers. They claim that it is not their fault. So I ask myself why do you first play people in a game that from one day to the next is likely to become extinct? why do not you want to help me solve the problem? I kept playing in the hope of recovering something, too bad that I was forced to play in other providers, as if my account did not benefit from further advantages after the loss of € 2,000 playngo slots, and the other providers do not respond to emails! Big world, all made up of corruption,
Now dear askgamblers, if you are vermiant in good faith you should not remove this comment, because it goes to your credibility, rather convoked the lords of Playamo to respond to this topic, so everyone will know who is right and who is not

Kaptein

9/10

Im new to this Casino and only played about 5 sessions with one Payout, but I REALLY LIKE it! My one payout was paid instantly without any issues. Ive been climbing their very generous VIP ladder and Ive noted so much more bonuses and tournaments available and actually haven's even gone through everything yet but I can tell you, theres ALOT of opportunities to walk away with something at the end of the day...They have All the games, All the Payment options, support seems fine. Well done.

My Question is, WHY SUCH AN AVERAGE RATING OF 6.8? This is a casino which is certainly better than 90% of the casinos out there... Very underrated!!!

I dont have anything yet.
Its expecting me to write something...
Im thinking....

claudia187

10/10

I have been playing for a few years now at a number of casinos and have been a big vip at several of them. Above all of those casinos sits Playamo.The service, game support, and generosity has been by far outstanding and not to mention surprising.

Playamos games are top of the line with absolutely no glitches or hiccups whilst the reels are turning.

I have not had a problem with withdrawing my winnings, no matter how much the amount has been from $500 right through to one of my larger withdrawal winnings of $34,700.

Playamos vip manager Elly has been a breath of fresh air. She has been so amazing to deal and is so attentive to me as a player. I would follow her from casino to casino in a second.

This review comes from an Australian who I might add is one tough customer to please.

T1n3rch

10/10

Hi, I really like this casino, it impressed me very much, I do not even have any complaints about it, I have a very cool VIP manager Elly, I will bring the money very soon, the content in them is very large and I am very pleased with it, so I will recommend PlayAmmo

Ali_Ibrahim_Pena

10/10

This casino is already top in every aspect but It still doesn't stop to surprise It's players by adding more tournaments like weekdays and weekend tournaments. Didn't win anything from them lately but I did many times before, as I remembered I got 100 free spins in a very good game with $.40/spin with only 10x wagering I was real shocked. I was only placing bets to win some money and those bets are accumulated in the tournament to win another money I have double chances of winning that is why love playing in this casino.

But that is not all, I never imagined that PLAY and GO will reach this casino with book of dead which has a lot of potential in winning big. I would sell my house and gamble everything though if they add NOVOMATIC, MERKUR or BTG haha. These good experiences made complete by my personal VIP manager Elly. She always takes care of me in terms of deposit bonuses, free spins, weekly cashback and loyalty free bonus cash. What more can I ask for? No words can express how generous my VIP manager Elly is. Take note, I'm not a high roller and yet I am being accommodated by a VIP manager.This is very unusual for a certified casino. I would definitely recommend this casino.

I dislike why I can only rate Playamo 10 stars. 100 stars are not enough to rate this casino even though bank transfer for cash out method in my USD currency has been removed, no problem to me at all because I use Skrill as my cashout method.

Marmems1

10/10

One of my very favourite casinos, top of the list. As a casino player for many years, I have been assigned many vip managers but no ones service has ever come close to the outstanding support of my wonderful account manager, Elly. She is always ready to assist, reward even just a friendly chat & goes above & beyond what is expected. Playamo overall has a neat layout that is easy to navigate, i have never had any issues & have been a member for a long time here, mainly because of Elly. :) often rewarding players and free spins issued are always on good games!

Not a real lot to dislike about playamo, if anything, wagering on bonuses could be a little lower. Also, I loved it when your min deposit was $10 - bring it back i think people deposit more with it! :)

Jaseo88