Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

phillipcollins

9/10

Great VIP program, quick helpful online chat, great selection of games from all the top providers. Generous bonuses on deposits.

Minimum deposit is $25 I think this could be lower for example $10-$15. Other than that I can't find anything to fault.

Hey, PHILLIPCOLLINS! Thanks for your opinion! We really appreciate it. Best Regards! PlayAmo casino

Playamo Casino vor 8 Jahren

k1mch33

10/10

What I like about playamo aside from the wide selection of games from all the well known providers and quick cash outs is the live Support Team! Most trustworthy and popular casinos have the same variety of games etc so what stands out for me is the quality of service provided from live Support at Playamo. Fast payouts, quick and responsive Support and really good ongoing promotions!

Could add a midweek deposit offer or even a weekend deposit offer on top of the current weekly promos

Dear K1MCH33! Thanks for your kind review. Kindest regards, Playamo team

Playamo Casino vor 8 Jahren

Mary2005

6/10

For 1 year member of this casino. Be a fan of the game wild shark. Regularly won money.

Customer service not very Nice.

I always deposit with ideals. Since a few months, it is no longer possible. Via skrill and neteller I can not transfer money to my account. I discussed this with the customer service. And they would keep me informed. But unfortunately no more heard.

Hello, MARY2005! Sorry for this inconvenience, right now we are trying to solve the problem with IDEAL payment system, but not everything depends on us. Best Regards PlayAmo Team

Playamo Casino vor 8 Jahren

Ali_Ibrahim_Pena

10/10

I like everything in this casino. Every aspect, from the games, deposit bonuses, VIP programs, free bonuses and especially instant withdrawals are impressive and fantastic! My fastest withdrawal was 4 mins. in the amount of $100. Trust me, document verification is not a problem here I think my documents were verified in more or less than 30 mins. Could have been shorter If had uploaded the additional documents needed faster. Take note, my total deposits before the verification process then was only $40. They treat their players equally.

Their new promotion on top of all the great bonus offers is the RALLY OF CHAMPIONS where you can win a brand new BMW5 series! Playamo should have had 10 star rating, nothing less. Credits to my VIP manager Elly for being so accommodating!

Nothing. I just dislike that I have run of words to add how great this casino is.

Dear ALI_IBRAHIM_PENA! It's a real pleasure to read your review and it motivates to work better)! Best Regards PlayAmo Team

Playamo Casino vor 8 Jahren

Reddevil12

9/10

I joined on Playamo casino with a small deposit to give it a try because I didn't know much about this online gaming provider.To my surprise they have over 12 Providers of game so finding your favorite game won't be a problem here ! An awesome 100% bonus to get you started and free spins on top of that. I didn't get very lucky on my first deposit but the games really have potential exscpecially the Amatic games.

Sometimes the game freezes and i have to reload it. But this is normal everywhere even though I don't like when this happens

Hey, REDDEVIL12! Thanks for your opinion! We really appreciate it. Best Regards PlayAmo team

Playamo Casino vor 8 Jahren

rexiii

10/10

My first casino, on the platform of softswiss. I registered more than a year ago and still play. For this time there was not a single controversial situation. Great bonuses, every week Monday and Friday! VIP program is the best! I'm pleased with everyone, I recommend.

A good choice of gaming providers. Instant payouts of winnings. For me, some pluses.

Dear REXIII! Thanks for your kind review. Kindest regards, Playamo team

Playamo Casino vor 8 Jahren

Duplex

10/10

This is my regular casino when I want to play Amatic, Endorphina and Gameart slots, they also have a lot other providers.

Verry nice and fast verrification prosess. cashouts are verry fast usaly done in few hours.
24hours live support.
Smooth and safe casino I can recommend to anyone.

Only Friday bonus that is offered atm, wish there was offered some more bonuses.

Hello, DUPLEX! Thanks for your opinion! We appreciate it.

Playamo Casino vor 8 Jahren

bio4jaa

10/10

All I can say is WOW.... Instant Withdrawals, and great service... I think this is the best casino on the net folks, cant ask for more

No dislikes so far, all the games and services and swift withdrawals are there, I faced a lot of issues in other casinos in terms of verification and tedious process but nothing like that in Playamo... Great Job Playamo team

Dear BIO4JAA, thank you for your kind words! We do our best to make your staying comfortable.

Playamo Casino vor 8 Jahren

ariananavarro

10/10

I love playamo. they give so many bonus. I have been cashout so many times and just a bit long for it.

What I dislike is when Im withdrawing money they give so many excuses from live chat. I want withdrawal but they dont confirm it and it always long so pls have make this fixed.

Hello ARIANA Thanks for your review. Please send me your email in pm. If there is a serious delay we credit your account with a compensation. Kindest regards, Playamo team

Playamo Casino vor 8 Jahren

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