Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

Juliasoerensen

7/10

Good variety of games and pays well. First casino I've actually had a decent win on since the legislation change with Australian customers were no longer able to use microgaming software- up until using playamo casino I had given up hope of finding a casino that had any decent games. Grateful to have had found playamo.

•Live chat is very very unhelpful and rude, any info you ask for they cannot supply you with the answers... then directed contact them via support email, who are equally useless and provide zero help.
•Though my first 4 withdrawals were very fast and processed with in 2 days each.
After I made the 4 x $4000 withdrawals, my next $4000 withdrawal had a lengthy pending time - 10 days to be approved. Was not informed why the wait, even though I asked many different times on live chat, support email and even VIP manager, all gave me zero help.
•No phone support line avail
If not for these issues with lack of communication or ability to answer my queries via the casinos "support" methods I would give playamo a rating of 10/10
But due to the bad communications I rate 7/10

seaweed

7/10

Good number of games on offer and they are open to Australian players. Live support helpful. Fast payout via credit card.

Very few cash bonus incentives. Takes a long time to progress to next tier level.

poo

10/10

24 hr live chat, friendly staff and VIP host for players and a variety of games available

Takes too long to reach the next level tier, support responses are varied and may not be consistent

Steve

10/10

This Casino gets 11/10 Stars from me.The highest I have ever ranked a casino. The extra one point is for my amazing VIP account manager Elly very happy with her support and assistance. Joined here around 2 weeks ago and love the Casino. Love the outlay, love the support and love the range of games. Get amazing RTP. Great intro bonus, quickest withdrawals and fast doc verification.Nothing to dislike here so far.

Absolutely nothing..............................................................................

Nicholasngwun

1/10

The games they have on offer.
They offer almost all the providers

The live chat is unhelpful and rude!
They dont help and are lazy!
I have had chat closed on me multiple times and I have been blocked on chat not once have I been rude to them I'm always polite and I'm never rude. They don't help at all and don't care! The live support is the worst support a casino could have! You ask them to help with a query to which they don't help you at all then ask if there's anything else you want help with! It's really the rudest and worst customer service I have ever received in my life. The way I was treated I wouldn’t ever dear do that to someone else! It seems that the live chat workers don't care one bit about there customers or players and really the management needs to take a look at this and do something about it because it is appalling!

Smodern

2/10

I like account manager is always be so kind. And I like to play at this casino. I have deposit to play everyday even I lost it everyday. But I keep on try. It fast withdraw and easy for verify.

I really hate online support at this casino. It's not helpful and all of them is lazy. When I ask for bonus then they ignore me. I don't know why your casino use this team support to work for playamocasino. Your casino will lost customer bcoz of your team online support.

matronator

8/10

Vast selection of games, weekly tournaments, accepts ETH and LTC

They're just fine with me depositing over €200 in multiple transactions with my credit card, but as soon as I want to withdraw barely half of that using the same method, I have to submit all sorts of personal documents/information.

Jaseo88

10/10

I have been playing at playamo casino for almost 2 years and I find it would have to be the best online casino around for quite some time now. It has a very large variety of games that pays very well. They also have heaps of good promotions also the VIP manager elly is really awesome. She takes time out of her busy schedule to answer your questions and helps you with some nice bonuses also when u do deposits. They have a good live support 24hours a day. I would rate this casino 12 out 10 that's how good it is. Withdraws a very fast also. I recommend everyone play here cause you wont regret it as I sure have never regretted playing at playamo

Buandnama

10/10

Playamo is the best. They have the best games and they are safe and reliable. Not only that but within the first couple of weeks playing I was assigned my very own VIP manager. Her name is Elly Smith and she is amazing. She always provides me with the best bonuses and really creates that real VIP experience. Playamo is now the only casino I play.

I have played this casino for over 6 months now and truly there is nothing I dislike about it.

brettstar