Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

clemcopp

1/10

Ok lots of slots, lots of providers, some promotions,....

OK, very unsatisfy by this casino, I take the time to read all conditions for freepsins offer, ok finally I deposit 20e the minimum deposit for 100 freespins with the bonus code RELOAD, friday offer, when I deposit I don't see my bonus, I got to the chat who was close, I leave a message about freespins OK.
I the main time I decide to wager 1x my deposit, that was in the conditions, finaly I wager it and lost my 20e OK.
Later in the night, I saw finally online chat open I ask for freespins and here come the boom.
I can't receive my freespins because
- I don't write the code RELOAD when I deposit - I specialy deposit for this code I wrote clearly RELOAD
- I spend all my 20e - What ? what was that? another conditions?
Finally I give up and promise to never deposit again in this online casino

SusanPeterson

1/10

Thought it was a good casino on the first night..,.........................................................found a good game on the site but....

Verification process is insane, day two of it, back and forth to get documents that are approved. Real good way to get rid of customers by hassling them to get their winnings. Five cancelled withdrawal requests in two days..crazy really.

Duggy003

10/10

Hello, first of all I want to say, at first I was skeptical of this casino but after playing for a week or so Is when the best customer service had. All began with wonderful VIP managers and helpful staff especially Elly. She is the most wonderful worker of this site always willing to help. Listen and support you by going the extra mile. Support is very responsive.

Great software, games variety great and extremely quick deposits. Recommend this casino especially for Aussies.

Burneas

1/10

This casino is scam. I went through verification process for 3 days becouse of my intend to withdraw money. When I finally get verified and asked them for money they suspended my account and confiscated the balances.

Never ever play this scam casino they took your money with no reason

T1n3rch

10/10

All hello, first of all I want to say, I have not seen such a wonderful and beautiful casino, but all begins with wonderful VIP managers and especially Elly, she is the most wonderful worker of this site and bob of the casino, will always help, listen and support you. Sapport is very responsive. great software, games. no complaints.

But for the shortcomings I can not even remember them, or I just did not notice them. all fine, I have no complaints. Thank you for attention.

itzsly

4/10

- Wide range of games
- Nice & easy website to navigate through

- They hide their responsible gaming tools on purpose (Only accesible through a private link)
- Very bad & slow customer service

Phil111

10/10

Hi all, I been playing on Playamo for the last few years and have had the best gaming experience of an online casino here.
This is based on the helpful hosts and mine by the name of Elly who is absolutely fantastic and definitely going to be around for a long time for her expertise in the online gaming sector. Elly and the team of hosts are always there to help and assist with anything that I'm not sure of, the bonus's given and cashbacks offered are absolutely fantastic.
The biggest pleaser for me Was also the speed of which I receive my winnings in the bank account. Over the the last 2-3years I have not had any problems with any of my withdrawals they are normally in my account within 48 - 60 hours.

If you are looking at having a great experience don't go any further PLAYAMO is your site, ps Elly is the best host I've had in the last 10 years so ask for her IF it's possible.

To The Playamo Team Keep up the great work and thanks for the great support and service you provide.

Thanks 😃
Phillip Fokas

The only thing I could say is the daily and weekly withdrawal should be a little bit 👆 more, but that's it.

alvinbonifachu

10/10

2nd attempt to try my luck on this wonderful site was a good experience. Withdrawal was quite fast. Near to real time especially thru SKRILL withdrawal method. Customer support people are approachable and of course not rude and respectful. I recommended trying this site out guys! 2 thumbs up Payamo. :)

As of this very moment, with the lightning speed of withdrawal that I experienced, who am I to say a negative review. I believe this site deserves 11 stars. :)

deejay2016

10/10

-Friendly support
-Quick withdrawals
-Large selection of games
-Great bonuses
-Speed of the site working
Very entertaining and friendly casino - I recommend to all player.

Absolutely nothing. Very entertaining and friendly casino - I recommend to all player.

Helennan