Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

Shlefin

10/10

I have been playing on Playamo for almost 2 years now. I have an exceptional vip manager Elly that brought me to this casino. She is always there for me and is excellent person that helps a lot and gives me wonderful services and extremely fast withdrawals.
For non vip players the withdrawal takes under an hour and sometimes even 10 minutes. My withdrawals are usually 5 minutes thanks to my lovely Elly. Two most greatest thing that she ever did for me was once I was offered a cash bonus balance and I was betting over 5$ bets which in most casino is against the terms and conditions and I won a big amount of 8K my lovely lovely Elly got me an exception to withdraw the amount although I breached their terms.
Second which as of 21st of October I was gives free spins which is something my vip manager gives on a daily basis and I actually won after the wagering requirement a 1.3K usd and as u are aware all websites have a capped winning as stated in terms of 50$ however made an exception for me and I got all the money I won. This commitment of excellence is above and beyond and she is above expectation.
Anybody that gets Elly as a vip host is really lucky!!!
And she will never disappoint u.
Thanks Elly and Playamo, she is a real asset towards ur casino ❤️❤️❤️

Regards
Adel

Dear @SHLEFIN, Thank you for your feedback! We will make sure that Elly will receive your kind words :) Kind regards, Playamo.

Playamo Casino vor 6 Jahren

Julking

8/10

I have been a member for two years and have had lots of wins!!! I like the games: the wide range from heaps of different providers. Wins are regular and cashouts - 2 days to Australia! Its my favourite casino. Customer support is always there - you can get free spins when you lose your deposit - its the best. My account manager is lovely and freebies are regular!

I have nothing to complain about with Playamo ive been playing to years and have made lots of winnings and received fast cashouts. It seems to have lots of winning games compared to other casinos I've tried and the customer support is friendly and helpful.

Hi Julking, Thank you so much for your wonderful review! It’s great to know that our wide range of games, efficient customer support, and regular freebies have contributed to your positive experience. Your feedback is invaluable to us, and we’re grateful for your continued support. If you ever have any questions or need assistance, our team is always here to help. Thank you for being a valued member of the Playamo community! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

attiatti30

10/10

I deposited 25 $ and I won 1500 $. Cashing out my money was easy&fast. It is a trustworthy place where you can be sure 100% you are treated correctly !!!

Dear @ATTIATTI30, That's exactly what we are doing, making it easy for our clients. We'll keep it that way. Kind regards, PlayAmo.

Playamo Casino vor 6 Jahren

ricky76

10/10

I have been playing at this casino for a few years now and I have to say it is one of the best casinos around, good bonuses, great selection of games from all the top providers, unbelievably fast withdrawals, top class customer support. Also a massive, massive shout out and thumbs up to Lena my VIP Manager, fantastic PR person.

I have no dislikes or negative comments to say about this casino, I have never experienced any problems at Playamo casino, so I would highly recommend this casino to anyone. 10/10

Dear RICKY76, Thank you for your feedback, we are really happy to see that our efforts are appreciated! Many thanks! Kind regards, PlayAmo.

Playamo Casino vor 6 Jahren

Kezzanne

10/10

I have been regularly playing here for over 3 years now and absolutely love it. Withdrawals of winnings are always almost instant, if not a few hours at the most amd hassle free. I regularly receive free spin bonuses, after a deposit has been made, through contacting live chat. My VIP manger, Ilona, is fantastic. Always responds to my emails on the same day and her customer service is faultless. Very happy with this casino.

There aren't enough no deposit bonuses offered via email promotions, nor are there many deposit codes given. You have to spend money before you are given a bonus. Would be nice if a no deposit bonus was sent out to you without you having to ask or deposit.

Hi Kezzanne, Thank you so much for your fantastic feedback! We’re thrilled to hear that you’ve been enjoying your time with us over the past three years. We’re always looking for ways to enhance our players’ experience, and your feedback is valuable in helping us improve. We’ll certainly take your comments into consideration as we continue to develop our promotions. Thank you for being a loyal member of Playamo, and if you ever need anything or have more suggestions, don’t hesitate to reach out. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Fubo90

10/10

A lot of good games here
Nice promotions and also very good vip program
Stylish webpage also in many languages which is very good.
Withdrawals are lighning fast. i got my money under 2 hours from withdrawal! KYC was extremly fast and easy.
All is smooth and fast.

Hi Fubo90, Thank you for your wonderful review! It’s fantastic to know that you’ve found our website both stylish and user-friendly in multiple languages. If you have any more thoughts or need assistance in the future, feel free to reach out. We look forward to continuing to provide you with a great gaming experience! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

gizzards99

10/10

Playamo live support are one of the best teams around. Withdrawal request, Document verification is the fastest I've experienced. Funds are all ways in my account within 48hrs. As an Australian player the game selection is as good as it gets with the newest games available.
Playamo has been my number 1 go to for a couple years now as you really can't fault them. Had some big wins and no problem at all. VIP section once you get assigned a dedicated support person is the real deal, making it even better again.
Should be at number 1. Highly recommended

Hi gizzards99, Thank you for taking the time to leave such a positive review! It’s fantastic to know that you’re enjoying our wide selection of games and that our offerings meet your expectations. We’re committed to providing a top-notch experience for all our players, and your feedback reassures us that we’re on the right track. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Inaktiver Benutzer

vor 6 Jahren

1/10

What I thought I liked at first was the flawless gameplay with little to no lag, I thought I liked the claims that they were fellow gamblers who won't waste your time or theirs. I thought I liked the quick response time when going to chat. I thought I liked the pop up they use to protect players from violating the bonus rules "oh no" you can't do that while you have bonus funds" I thought I liked their claims that they were the best of the best

I do not like their lies and deceit. They use ambiguity to get out of paying players and have set a trap to steal from unsuspecting players who believe the "oh no " warnings only to find out later they only warn you for some breaches and wait to pounce once you violate others. Their complaints resolution process is a complete fallacy as they ignore the law and when directly confronted with ambiguity in their terms and conditions they ignore their mistake while holding players to the mistake they made because of the ambiguity. They have no phone line and when you contact 24 /7 they tell you to use e-mail which can drag things on for weeks. This casino speaks out of both sides of their mouth and has zero trusts and integrity.

Pinkyfluff

1/10

When I have contacted their live chat, maybe 90% of the time they are helpful, kind and fix the issue. Nothing else really, the site is horrible to navigate with a cheap looking interface

If you are a NZ player don’t bother as you can’t play half the slots (no reactoonz, no book of dead, all the popular ones!) and I was told this was because the slot doesn’t accept my currency however it does on other sites. There is a rule that you have to deposit without bonuses at a higher ratio to deposits with bonuses otherwise you don’t get any bonuses at all so you really have to read the fine print. 100 free spins every Monday? Yeah if you deposit $125nzd then 50x wager. Better casinos out there, don’t waste your time

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