Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

droopy

vor 5 Jahren

1/10

Nothing is good here.
I emailed them a thousand times,Ii want them to close my account, but they don't answer my email. I have gambling problems and I have told them that, but they refuse to close my account.

I emailed them a thousand times, I want them to close my account, but they don't answer my email, i have gambling problems and I have told them that, but they refuse to close my account.

Dear @DROOPY, We would like to investigate this case. Could you please email on [email protected] with the topic Quality Control and provide us with the registered email, so we can make sure that it will never happen again. Thank you in advance and we are sorry for the inconvenience caused. Kind regards, Playamo.

Playamo Casino vor 5 Jahren

ttpei

3/10

Fast verification process. Fast payout processing of withdrawals. Lots of games. VIP reps are helpful and accommodating if you reach out to them. No technical issues and all games normally work with little issues .

I had one payout of $850 since joining, within my first few deposits, however since then it has provided practically no wins, upon thousands $ of deposits. Free spins in gameplay are few and far between, and if you do happen to get up to $200 can take it all with no free spins being triggered.
The min withdrawal of $500 for bank transfer is outrageous, and it’s seems almost impossible based on how poorly the games generate wins.
Customer Service is terrible and can seldom solve a problem.
Unlike most other casinos bank transfer withdrawal cost $, I’m assuming it’s due to the method of transfer the casino uses, whether the charge generates from the Casino or my bank, it doesn’t happen in all casinos.

Hi ttpei, We are deeply sorry to hear about your experience and the issues you've encountered with your account closure request. Your well-being is very important to us, and we take matters related to responsible gambling very seriously. If there’s anything else we can do to assist you or if you have further concerns, please let us know. We are committed to resolving this matter for you. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Darciejoaa

10/10

Long time player at playamo, absolutely love it. They have a great loyalty system in place takes a bit to rack up points but great bonuses along the way, I have also managed to get a VIP manager no idea how but they are really helpful.

I can't fault them, only disappointed with the fact that they will display games that are restricted in my country it's annoying because the way to no is clicking the game wait till it loads than a pop up saying how you can not play. It's a minor problem and all I can think of.

Hi Darciejoaa, Thank you so much for your kind words and for being a long-time player at Playamo! We appreciate your feedback regarding the display of restricted games. We understand how this could be frustrating, and we’re working on improving this aspect to ensure a smoother experience for all our players. If you have any more suggestions or need further assistance, please don’t hesitate to reach out. We’re here to help and always strive to make your experience with us the best it can be. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Arnie

10/10

I have been a member of the casino for about three years already and cannot say I ever wanted to close my account here or something like that. I am waiting for my working hours to end so I can go home and gamble a bit, trying my luck.
I like withdrawals to be super fast and bonuses are always appropriate.

Nothing I can dislike this casino for. Gambling is a gambling, so we should not increase our demands high for luck is just something that comes and goes.

Hi Arnie, Thank you for being a loyal member of Playamo for the past three years! We appreciate your understanding of the nature of gambling and are pleased to know that you have a positive experience with us. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re here to make your gaming experience as enjoyable as possible. Best of luck and happy gaming! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

googleforth

1/10

There is nothing positive I can say about this online casino as my experience has been bad so far and I don't think I will attempt to further my experience with this online casino.

They do not honor promotions that they offer. 100 free spins upon first deposit? I got 20 free spins and then nothing else. Incompetent live chat assistance team who have no clue what they are talking about and obviously very little training, I was told different things by different members (One staff member told me I would get the 100 free spins as 25 free spins every week, go back a week later and I am told they are all expired) and was not told by anyone about necessary manual activation of promotions.

Hi Googleforth, We're genuinely sorry to hear about your recent experience with us. We take your feedback seriously and are committed to improving our services. Please reach out to our support team directly with your account details so we can investigate the issue with your free spins and provide a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

pawnstar79

10/10

Theres a lot to like. Great Selection of Slots from many different providers. Very fast payouts, Varied Deposit and withdrawl options, responsive live chat, and a great VIP Program, Plus the weekly/monthly races add a nice compeditive flair to your gambling experience. Slots are fair you have your good days and your bad days, but its always an entertaining ride. Can't speak of all the VIP hosts but mine Elly is awesome, always responsive to any request I make.

Nothing really, I always find myself heading back as theres one more slot or provider i want to try.. or I'm just a hair away from picking up a cash prize in the weekly tournament so need to spins some more.

Hi Pawnstar79, Thank you for the fantastic review! We’re thrilled to hear that you’re enjoying our wide selection of slots, fast payouts, and the competitive edge of our weekly/monthly races. It’s great to know that Elly and our VIP program have made your experience even better. We’re always here to provide new and exciting experiences, so keep spinning and competing! If you ever need anything or have more feedback, don’t hesitate to reach out. Happy gaming, The Playamo Team

Playamo Casino vor 1 Jahr

ricky76

10/10

Wonderful casino, in my opinion the best out there. Smooth game play, top providers, very fast verification and withdrawals. My VIP Manager Lena is exceptional, always makes sure I'm happy and satisfied. with the casino. Also makes sure I'm rewarded for playing.

Nothing to dislike, gameplay is smooth, customer service is very good, fast verification and withdrawals. The casino makes you feel like you are important to them and not just another username.

Hi Ricky76, Thank you so much for your glowing review! We're also thrilled to know that Lena has been exceptional in ensuring your satisfaction and rewarding your play. Your feedback means a lot to us, and we’re glad to make you feel valued as a player. If there’s anything more we can do for you, just let us know. Here’s to many more great experiences at Playamo! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

rachaelcharter

10/10

I love this casino and have been playing this casino for a lil over 12 months now. Most of all my VIP manager is exceptionally supportive and always makes sure I’m happy and well rewarded. The customer services and support that surrounds this casino is what really makes it the best casino in my opinion.

Hi Rachaelcharter, Thank you for your fantastic review! It’s great to know that our customer service and support have made a positive impact on your experience. Your feedback is incredibly valuable to us, and we’re committed to continuing to provide the best service possible. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for being a part of the Playamo community! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Esbo77

9/10

Good stable platform with a great selection of games. Easy to reach customer service and they offer some fairly good sign up bonuses and ongoing bonuses.

They don't offer bonuses with ETH deposits. Similar casinos like Baocasino and Bitstarz.com does that, so not sure why Playamo doesn't. Other than that, smooth sailing.

Dear @ESBO77, We are glad to hear that you appreciate our support and loyalty offers. Further you go, more you get! Have fun :) Kind regards, PlayAmo.

Playamo Casino vor 6 Jahren

sosporty