Playamo Casino

Playamo Casino - Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Playamo Casino - Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Playamo Casino - Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Playamo Casino - Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Playamo Casino - Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 329 Bewertungen

Top-Bewertungen unserer Spieler

pawnstar79

10/10

Theres a lot to like. Great Selection of Slots from many different providers. Very fast payouts, Varied Deposit and withdrawl options, responsive live chat, and a great VIP Program, Plus the weekly/monthly races add a nice compeditive flair to your gambling experience. Slots are fair you have your good days and your bad days, but its always an entertaining ride. Can't speak of all the VIP hosts but mine Elly is awesome, always responsive to any request I make.

Nothing really, I always find myself heading back as theres one more slot or provider i want to try.. or I'm just a hair away from picking up a cash prize in the weekly tournament so need to spins some more.

Hi Pawnstar79, Thank you for the fantastic review! We’re thrilled to hear that you’re enjoying our wide selection of slots, fast payouts, and the competitive edge of our weekly/monthly races. It’s great to know that Elly and our VIP program have made your experience even better. We’re always here to provide new and exciting experiences, so keep spinning and competing! If you ever need anything or have more feedback, don’t hesitate to reach out. Happy gaming, The Playamo Team

Playamo Casino vor 1 Jahr

ricky76

10/10

Wonderful casino, in my opinion the best out there. Smooth game play, top providers, very fast verification and withdrawals. My VIP Manager Lena is exceptional, always makes sure I'm happy and satisfied. with the casino. Also makes sure I'm rewarded for playing.

Nothing to dislike, gameplay is smooth, customer service is very good, fast verification and withdrawals. The casino makes you feel like you are important to them and not just another username.

Hi Ricky76, Thank you so much for your glowing review! We're also thrilled to know that Lena has been exceptional in ensuring your satisfaction and rewarding your play. Your feedback means a lot to us, and we’re glad to make you feel valued as a player. If there’s anything more we can do for you, just let us know. Here’s to many more great experiences at Playamo! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

rachaelcharter

10/10

I love this casino and have been playing this casino for a lil over 12 months now. Most of all my VIP manager is exceptionally supportive and always makes sure I’m happy and well rewarded. The customer services and support that surrounds this casino is what really makes it the best casino in my opinion.

Hi Rachaelcharter, Thank you for your fantastic review! It’s great to know that our customer service and support have made a positive impact on your experience. Your feedback is incredibly valuable to us, and we’re committed to continuing to provide the best service possible. If there’s anything else we can do for you, please don’t hesitate to reach out. Thank you for being a part of the Playamo community! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Esbo77

9/10

Good stable platform with a great selection of games. Easy to reach customer service and they offer some fairly good sign up bonuses and ongoing bonuses.

They don't offer bonuses with ETH deposits. Similar casinos like Baocasino and Bitstarz.com does that, so not sure why Playamo doesn't. Other than that, smooth sailing.

Dear @ESBO77, We are glad to hear that you appreciate our support and loyalty offers. Further you go, more you get! Have fun :) Kind regards, PlayAmo.

Playamo Casino vor 6 Jahren

sosporty

1/10

What can I say that is positive about this casino...... they have many games and slot providers which is positive but apart from that I can not find anything that is positive here.

Have never in all my time of playing at casinos experienced that not all slots are available in my currency, they added Japanese Yen to my currency. Hello I live in Norway why do I need JPY? I chatted with them but they could not remove it. Tried to play Jackpot 6000 not available in my currency tried to play but currency jumped over to JPY al the time.
Live chat was rude and no help at all.

Dear @SOSPORTY, We are sorry to hear about your experience. However, we want to inform you that Jackpot 6000 from Netent works only in JPY currency in our casino, which means that it will switch your currency to JPY automatically when you enter the game. After that, if you want to switch back to your currency, all you have to do is exit the game and change the currency, by clicking on your balance and select the currency you want. We will make sure that the support team will learn the lesson to avoid such misunderstanding in the future. Thank you for your feedback. Kind regards, PlayAmo.

Playamo Casino vor 6 Jahren

Shlefin

10/10

I have been playing on Playamo for almost 2 years now. I have an exceptional vip manager Elly that brought me to this casino. She is always there for me and is excellent person that helps a lot and gives me wonderful services and extremely fast withdrawals.
For non vip players the withdrawal takes under an hour and sometimes even 10 minutes. My withdrawals are usually 5 minutes thanks to my lovely Elly. Two most greatest thing that she ever did for me was once I was offered a cash bonus balance and I was betting over 5$ bets which in most casino is against the terms and conditions and I won a big amount of 8K my lovely lovely Elly got me an exception to withdraw the amount although I breached their terms.
Second which as of 21st of October I was gives free spins which is something my vip manager gives on a daily basis and I actually won after the wagering requirement a 1.3K usd and as u are aware all websites have a capped winning as stated in terms of 50$ however made an exception for me and I got all the money I won. This commitment of excellence is above and beyond and she is above expectation.
Anybody that gets Elly as a vip host is really lucky!!!
And she will never disappoint u.
Thanks Elly and Playamo, she is a real asset towards ur casino ❤️❤️❤️

Regards
Adel

Dear @SHLEFIN, Thank you for your feedback! We will make sure that Elly will receive your kind words :) Kind regards, Playamo.

Playamo Casino vor 6 Jahren

Julking

8/10

I have been a member for two years and have had lots of wins!!! I like the games: the wide range from heaps of different providers. Wins are regular and cashouts - 2 days to Australia! Its my favourite casino. Customer support is always there - you can get free spins when you lose your deposit - its the best. My account manager is lovely and freebies are regular!

I have nothing to complain about with Playamo ive been playing to years and have made lots of winnings and received fast cashouts. It seems to have lots of winning games compared to other casinos I've tried and the customer support is friendly and helpful.

Hi Julking, Thank you so much for your wonderful review! It’s great to know that our wide range of games, efficient customer support, and regular freebies have contributed to your positive experience. Your feedback is invaluable to us, and we’re grateful for your continued support. If you ever have any questions or need assistance, our team is always here to help. Thank you for being a valued member of the Playamo community! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

attiatti30

10/10

I deposited 25 $ and I won 1500 $. Cashing out my money was easy&fast. It is a trustworthy place where you can be sure 100% you are treated correctly !!!

Dear @ATTIATTI30, That's exactly what we are doing, making it easy for our clients. We'll keep it that way. Kind regards, PlayAmo.

Playamo Casino vor 6 Jahren

ricky76

10/10

I have been playing at this casino for a few years now and I have to say it is one of the best casinos around, good bonuses, great selection of games from all the top providers, unbelievably fast withdrawals, top class customer support. Also a massive, massive shout out and thumbs up to Lena my VIP Manager, fantastic PR person.

I have no dislikes or negative comments to say about this casino, I have never experienced any problems at Playamo casino, so I would highly recommend this casino to anyone. 10/10

Dear RICKY76, Thank you for your feedback, we are really happy to see that our efforts are appreciated! Many thanks! Kind regards, PlayAmo.

Playamo Casino vor 6 Jahren

Kezzanne