Playamo Casino

Playamo Casino - Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Playamo Casino - Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Playamo Casino - Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Playamo Casino - Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

Playamo Casino - One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Playamo Casino - Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 329 Bewertungen

Top-Bewertungen unserer Spieler

chrillehagen

1/10

Still waiting for my documents to be approved! its been 3 days already, whats taking so long? pretty sure its scam casino who wants to be gamble away my winnings before approving

Ali_Ibrahim_Pena

10/10

In more than 3 years of playing here, PLAYAMO casino never cease to surprise me. As a matter of fact I have a very high bonus ratio and still I keep playing with bonuses and never had any problems ( recently cashed-out $1000 and processed within 3 minutes ). You want to know why, because they see a legit and spontaneous player' not players and groups who accumulate their money to make big bets in order to profit and take advantage of the casino. If the casino detects this, of course you're gonna have a problem withdrawing your funds. I've had some troubles too in the past but I don't go to ask gamblers and file a complaint, this can affect casino's reputation because new players are not looking for the good offers and rating of a casino' they look first on the negative side and this falls down to the complaints. Instead I wait for the casino support instructions on how to solve the problems. Casino's have lots of technical difficulties like upgrading their site and payment provider and a lot of other minor stuff and PLAYAMO is not an exemption so if you experience some delays and glitches you might want to contact the casino management first and wait for their instructions. Do not think that you're being robbed immediately because this is a reputable casino, stop smoking pots once in a while haha.
This has the fastest verification and withdrawal on the industry with cool bonuses, too. Generous and caring support especially my dearest Elly. You should definitely try this casino and experience everything and tell me if I'm wrong.

Nothing to dislike. Pure positive.
I dislike the 61 complaints, this is unreal must be 90% players errors. But hey, they got like over 50,000 players all around the world so It's just a grain of sand on the beach.

kirke

1/10

Well, it is one of the online casinos working in the territory of Hungary.
Had a nice time playing some of my favourite online games.
At least got back everything what I deposited (theoretically, since I have not managed yet to get my cashout)

The worst experience ever with withdrawing money and the service. I feel so frustrated. When they cancel a withdrawal request, they don't include in the email why. They simply write "Your withdrawal request has been canceled (yes, they send it with the grammar error!). To find out the details, please contact our support service. " They cancelled my withdrawal request already three times! At first, they said in the support that they need both sides of my bank card. Fair enough. In the second time, I realized that as the upload MB limit is rather small, the system did not accept one of my photo. Well, fair enough again, but could be nice to warn me automatically instead of again sending me an email and forwarding me to the support. The third time - they did not like that I made from JPG pic a low size PDF!! And this discussion with the support, it was just horrible. I am sending them a screen about pending docs, some Diego says - my system shows it differently! I am asking - are you implying that what I am sending to you is made up? If you tell me that there is something different, can you send me a screenshot? But no, he just tells you that you and your screenshot is "wrong". Absolutely do not recommend. I hope now that the 4th time I will get finally my money but until now it has been a nightmare.

greentos

7/10

Still, the Play Amo casino is the one I like. I play it pretty often. I can hang out all day. The floor rate is really “minimal”, so if I lose, I don`t take much about money. But if I win, it`s all cool. During the game, I didn`t notice any strange glitches, bugs and so on. Anyway, I enjoy that Play Amo, as the casino is worthwhile. The wide selection of slots from leading developers like Microgaming, NetEnt, Endorfina, BetSoft, SoftSwiss and Amatic, lots of cards and a lot more of poker that actually attracts me here. The casino welcomes high rollers by offering them a stunning 50% High Roller bonus up to $2000. But i need to say one thing - any big wins takes a long time to be verified in order to be withdrawn.

Pokiestar

6/10

Great games. They are always ready and willing to help with any questions or concerns u may have. Verification was done in minutes. Withdraws can be processed any time and any day and usually is done so within 10 minutes.

Tempts you to spend winnings because you can only withdraw 4K every 24 hours. Other sites I play have 10K plus.refuse to accept other forms of government ID beyond a license or passport, even though they clearly state they do.

Sallyvb

10/10

There's everything to like about this casino, great games, great payout times. They are always ready and willing to help with any questions or concerns u may have, and the VIP members are absolutely fabulous to deal with. I give this casino a 10/10 definitely!!!

Harkz

9/10

Awesome casino. Verification was done in minutes. Withdraws can be processed any time and any day and usually is done so within 10 minutes. And it takes 2 days max to hit my account which is great since I'm halfway across the world.. Ilona my VIP manager is the best I have ever had in any casino she always helps me out with bonuses and free spins. Would definitely recommend this casino to everyone.

Thunder kick is blocked for my country but thunder kick allow us to play on all other sites. I'm sure this is a mistake maybe even with other providers but I'm unsure. So I hope it could be fixed and will change to 10 stars. Otherwise i have no problems with this casino.

ricky76

10/10

I am a big fan of this casino, great selection of games, lighting fast verification and withdrawals, site very easy to navigate. I have to mention my VIP Manager Lena, she is just an absolutely wonderful person, no matter what your issue or request is Lena is there to help and sort it out, so big shout out to Lena.

I have nothing negative to say about this casino, never had any problems here, I would highly recommend this casino.

T1n3rch

10/10

All hello, I would like to add a few words, for me this is the most relevant casino, fast payments, super cool sadport, an incredibly beautiful manager Elly at me, a wonderful and cool girl, she's the coolest, she helped in times of trouble

And at the expense of the minuses I do not even know what to answer, I have never noticed any problems.

Ashleymaree