Playamo Casino

Einzahlung abgelehnt Geld ist weg support tut nichts

€1500

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

Playamo - Warte auf Auszahlung schon den 12ten Tag

€100

Ich habe am 11.9 eine Auszahlung von € 60,- getätigt schon mehrere Male mit Playamo per Email kommuniziert noch immer nichts auf meinem Bankkonto! Hatte schon mehrere Auszahlungen bis jetzt keine Probleme - Geld war binnen 2 Tagen auf meinem Konto. Bin schon sauer es geht immerhin um einen eher kleinen Betrag! Bitte um Hilfe

Mit freundlichen Grüßen

< voller name geloscht >

Playamo - Playamo zahlt 7400 nicht aus

€60

Hallo zusammen ich habe am 28.05.2020 eine Einzahlung bei Playamo getätigt . Nach kurzen Spins bei Razor Shark hatte ich relativ schnell einen guten Gewinn . Diesen habe ich zur Auszahlung angefordert . Mein Konto wurde selbstverständlich verifiziert. Alle Unterlagen habe ich eingereicht . Seit dem 28.05.2020 warte ich auf 7400€ die leider noch nicht bei mir eingegangen sind . Nach langem Diskussion mit dem Support und nach öfteren belegen anhand von Kontoauszügen das der Betrag noch nicht eingegangen ist , hat Playamo mir ARN Codes gesendet welche ich bei der Bank verfolgen lassen soll. Nun war ich bei meiner Bank diese kann damit gar nichts anfangen. Geld ist immer noch nicht da und der Support fordert immer wieder Beweise das das Geld bei mir nicht eingegangen ist.

Playamo - Verweigert €4,000 auszahlung

€7400

Seit den 12.12.19 versuche ich 4000 Euro auszuzahlen ich habe mit einer prepaid kreditkarte einbezahlt und gespielt die karte hab ich im Geschäft gekauft und aufgeladen ich habe mich bei visa wow registriert und habe playamo das zu geschickt ich habe sämtliche angeforderten unterlagen zugeschickt sie möchten meine auszahlung nicht annehmen aus dem Grund weil auf der kreditkarte nicht mein name drauf steht darauf hin hab ich ihnen einen Screenshot geschickt von visa wow wie ich da registriert bin und ich der Inhaber dieser karte bin trotzdem wird auszahlung abgewiesen daraufhin verlangte ich mit einer anderen auszahlungsmethode auszuzahlen ich habe der letzten 90 tage Kontoauszüge zu geschickt sowie adressnachweise und ausweis trotzdem wird das abgelehnt playamo verlange sogar von mir ein Selfie mit ein Stück Papier auf dem stehen sollte hallo playamo sowie das gestriege Datum das ist eine Frechheit desweiteren werde ich nicht in deutsch betreut sondern in englischer Sprache ich habe mehrmals nach deutschsprachigen Personal verlangt diese bitte wird immer abgelehnt ich bekomme immer nur die selbe Meldung ich soll eine Auszahlung anfordern diese wird dann geprüft ich bitte um Hilfe und Lösung des Problems

Casino not respecting Resposible Gambling

€4000

I play in this casino for a while. After I seen that it’s impossible to win and that their slots behave very strangely, I decided to close my account permanently!! I make a request to live support chat and they told me that they are not able to close my account but they will send my request to the relevant department!! After 48 hours my account it’s still open live chat support always have some excuse like : soon as possible , our team work on your request bla bla bla. All I want to say this casino denies my right to protect my self, and not respect the responsible gambling! So Ask Gemblers I need your help!

Run around in small withdrawal, shame

I’ve been fully verified on this casino for years, and probably should’ve closed my account when they became blacklisted. I requested a withdrawal almost 48 hours ago, and it’s been in a “Live Queue” since. My VIP says to keep waiting. I’ve requested to be paid out and close my account. And just keep getting told to keep waiting's. The withdrawal is super small to an ewallet. It’s unacceptable the inaction.

Casino Playamo not correct to customers

$147

Hello,

The mentioned casino does not have a responsible gaming section so I can block myself for an amount of time in order to stop losing. I asked their support to block my account but they keep offering me bonuses in order to just block it because I do not want to be tempted to play there anymore.

Please help if you can because there is no other way for me to fix this.

Thank you

One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

I am so confused By all this I have done absolutely EVERYTHING to verify my identification and trying to now withdraw $2890 after they let me play through some.

I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

Now all these issues for no reason when I have got all my Identification even offered my birth certificate…

I am beyond disappointed and upset with all this.

Assistance required: Withdrawal is being cancelled

$3000

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

$3102.31

Beschwerde-Statistik

Gelöst 98

Durchschn. Betrag $ 8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Spielerbewertung

8.1/10 ● 334 Bewertungen

Top-Bewertungen unserer Spieler

clemcopp

vor 4 Jahren

2/10

Yes yes yes, good casino with a lot of game and u can choose currency, is not bad, process of withdrawal is good and u can have a lot of choice for deposit.

Well, I register and validate my account, play and deposit many time, when the time is come to ask for a nice withdraw, is not possible because I am not authorized to play n this casino due to my region, well they don't have problem with the deposit only with withdraw.

Hi clemcopp, Thank you for your feedback. We’re glad to hear that you enjoyed the variety of games and the ease of deposit and withdrawal processes. We’re sorry to hear about the issues you faced with withdrawals due to regional restrictions. We strive to be transparent about such limitations, and we understand how frustrating this situation can be. Your feedback will help us improve our communication regarding regional restrictions. We appreciate your patience and hope to provide a better experience in the future. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Matthew88

vor 4 Jahren

10/10

Hey, everybody..
Playamo casino and my experience.
I have many years of experience playing various online casinos. I deliberately choose all of them with Curacao licenses... I have a good experience with them, especially with the speed at which money is credited to my bank account...
So I'm going to compare PLAYAMO to others where I had a chance to play... Gunsbet casino, Golden Star Casino, Joo casino, I've been in everyone for about a year.
I don't understand how Gunsbet and Golden Star can have higher ratings, because Playamo is far ahead of them in every way... Bonus offer, communication, troubleshooting, speed withdrawals, VIP system. In all these casinos I as advanced play had assigned VIP Manager... And believe me, it's a huge difference. I have an ALEXA manager in Playamo... He's the first manager I trust!!!
I really rate Playamo among the TOP online casino with a Curacao license!!
My Manager is willing to help me 24/7
I get a lot of bonuses, he's the first manager who wants me really well... It's not about pulling my nose, making a deposit for the deposit, and again just deposits...
I feel like we've formed a kind of online relationship and I really believe in him doing everything he can .. So the VIP system and VIP manager are on an INCOMPARABLE LEVEL with the aforementioned casinos..
If I went into detail, why Playamo is the best Casino from these 4 casinos. So I'll say it's speed withdrawals and especially VIP service.
Definitely PLAYAMO CASINO is the best casino in every way.

Too bad there is no possibility to do withrawal on my paysafecard.. This option worked and stopped being available about a month ago..
After my experience in other casinos, I really have nothing more to blame playamo casino..

Hi Matthew88, Thank you for your incredible review and high rating! We’re thrilled to hear that you’ve had such a positive experience with Playamo and that our VIP service, particularly with Alexa, has made a significant difference for you. We appreciate your detailed comparison and are delighted that you find our bonus offers, communication, and withdrawal speed to be top-notch. Your feedback is invaluable in helping us maintain and improve our standards. If you have any other comments or need further assistance, please don’t hesitate to reach out. We look forward to continuing to provide you with an excellent experience! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Aussie313

1/10

Games run well and provide enough variety of games for a pokies experience. But the fun is gone once you find out withdrawing wins or money is a issue.

When attempting to withdraw your money they make it incredibly difficult/impossible to complete verification process. Personal opinion is it's a con site.

Hi Aussie313, We’re sorry to hear about the difficulties you faced with the verification process and withdrawals. We aim to make the process as smooth and efficient as possible, and it’s concerning to hear that your experience did not reflect that. Your feedback is important. If you have any specific details or need further assistance, please contact our support team directly so we can resolve this matter promptly. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

fufighter77

9/10

I don't understand low rating from the others.
It is probably the best foreign online casino I have played in - I can deposit/play/withdraw in my currency with no fees.
Verification took few hours and withdrawal to my credit card are approved in few hours too and on my bank account in 2 days.
Friendly, fast and helpful operator(s) on live chat.
Other casinos should learn from this one - the most important for me is how fast they approve withdrawals .. compared to other casinos, it is unbelievable.

Few my favorite games are restricted in my country - probably not a fault of the casino.
You have to wager your deposit 3x before withdrawal.
On the blacklist of Ministry of Finance due to missing of the license here - but NO foreign casino has it!

Hi fufighter77, Thank you for your thoughtful review and high rating! We appreciate your understanding regarding the restrictions on certain games and the wagering requirements. We’re continually working to improve and provide the best service possible, and your feedback is invaluable in helping us do so. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to continuing to provide you with a great gaming experience! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

almond123

1/10

Nothing in particular that I really like as compared to other online casino they are certainly not the best casino I have been to, very poor customer service there

Based on my experiences, made multiple deposits attempt, some of them took over 2 days in order to appear in my account, and I need to continually chasing it up. Furthermore. When I played one of the real live games, the system actually did not credit in my winnings. Very annoyed as contacted them for investigation, they keep on saying it is “providers fault” not theirs

Hi almond123, We’re sorry to hear about your recent experience and the issues you faced with deposits and live game credits. Your feedback is important to us, and we will investigate these issues to improve our processes and customer support. If you’re still experiencing any difficulties or need immediate assistance, please reach out to our support team directly so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

1morebet

10/10

Long time member.

A wonderful trustworthy casino that strives to improve all the time. Nice game selection and super quick cash outs. Decent rewards program with personal VIP service.

My VIP manager Elly is amazing. She will go above and beyond to resolve player concerns in a speedy fashion. Lucky to have her in my corner!

If you’re looking for a solid casino, Playamo is a safe bet 👍🏼

Hi 1morebet, Thank you for your fantastic review! We’re delighted to hear that you’ve had a positive experience with our game selection, quick cash outs, and rewards program. Your continued support and kind words mean a lot to us. If you have any suggestions or need assistance, please feel free to reach out. We’re always here to help and eager to keep improving. Thanks again for being a valued member! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Steve

9/10

Easy to navigate casino , regularly released new games, fair and reasonable play time. I play here daily, mainly due to the ongoing Vip support I receive if needed. Don't seem to ever have a problem , and If there is , vip manager ALWAYS resolves. As a long time player here this is my preferred casino. Some of my biggest wins have been at playamo.

More withdrawal options maybe some different ewallets, or more bank transfer options. An equivalent to paypal spefically for gambling would be great. But im not familiar with this space.

Hi Steve, Thank you so much for your positive review! If you have any other suggestions or need assistance, please don’t hesitate to reach out. We look forward to continuing to provide you with excellent service! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Zehn909

9/10

I've tried and tested many different gaming sites over the years. After trying Playamo a few times, it quickly became my online gaming home and one of my preferred places to play. This is why:
Games - New games are added frequently and some are accompanied by a great promo that enables you to try them out properly!
VIP Membership Program - consisting of eight tiers and progressing through them is meaningful and the player rewards are generous, in addition to plenty of tournaments and other benefits. Chloe has been assigned a my VIP manager and has provided excellent management of my account.
Support - I've never had an issue with this operator that they weren't willing to help resolve. As a standard, the chat and email based support / communications is very good. If you are a VIP beyond the initial levels, the level of support you receive is even better; with faster responses and familiar personnel looking after you. The comms via email are timely and of good quality e.g. they notify you if you have free spins waiting so they don't expire, new promo notifications.
Wins - I've enjoyed some good wins and long playing time here. In one evening I managed to snag two jackpots here; consisting of $1,500 and $2,500 while playing reasonable wagers (<$1 and <$5 respectively). There have been a few additional big wins of varying degrees in size and A LOT of playtime!!

I find that the website is lacking in navigation features and options to help you explore the large amount of games available. Often I find myself playing the same games on the home screen over and and over. There's no option to create a list of 'favorites' list; and you can only have quick access options to recently played and most popular games.
It would also be helpful if more game information (e.g. volatility, release date) stored on the site alongside the games. Currently you have to refer to external online sources for this info.

Hi Zehn909, Thank you for your detailed and thoughtful review! We’re always looking to enhance our player experience, and your suggestions about adding features like a ‘favorites’ list and more detailed game info are very valuable. We’ll take these into consideration as we work on future updates. If you have any more suggestions or need assistance, don’t hesitate to reach out. We’re here to ensure you have the best possible experience! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

Mike2813

10/10

I have been playing online slots with this casino for a long time and have always had a great experience. My VIP manager Elly is a first hand amazing support person who always attends to my questions and provides payouts immediately. The service is super fast and no lag playing pokies or slots. I also like the cryptocurrency you can use now BTC, LTC, ETH, etc.. and I have even had them cashout to AUD currency. A big thumbs up !!

I can't see any issues with them for my own experience so far. Other people may have some bad experiences such as long payout times but all of mine have been within the 2 hours and under advertised.

Hi Mike2813, Thank you so much for your fantastic review! It's great to know that our service speed and cryptocurrency options have contributed to your satisfaction. We truly appreciate your support and are delighted to hear that your payouts have been processed quickly. If you ever have any suggestions or need further assistance, please don’t hesitate to reach out. We’re always here to help! Best regards, The Playamo Team

Playamo Casino vor 1 Jahr

NanoTech2813