Hi there.
I hope you are well.
Nucleon have been withholding a withdrawal since the 23rd June.
The account has been fully, extensively, verified. I have had multiple withdrawals before.
When I've asked why, they have only said:
"We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the evaluation of your withdrawal is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion.
We kindly request your patience during this time, and we assure you that as soon as there is an update, you will be promptly notified via email."
I have followed this up and made a formal complaint.
All they have said is:
"We would like to inform you that even though usually similar cases take up to 2 working days, you might experience some delays due to increased workflow at the current point.
Rest assured that we are doing the best we can in order to assist you with your request the soonest as possible."
This was 4 days ago. I have not heard anything since.
The withdrawal is for €1000. I also have another €580 waiting in the account for the initial withdrawal to be processed (There is a maximum limit of €1000 per withdrawal), making an overall total of €1580 outstanding.
Any help you could give would be much appreciated.
