MrPacho Casino

Mrpacho.com is on the point of scamming me of both balance and pending withdrawal.

Before now I was able to login my gaming account to place bets and withdrawn from my gaming account, today when I try to login as usual, I noticed that the website interface colour has been upgraded from blue it's usual colour to purple, since then I am experiencing difficulties in accessing my account as it keeps on saying "YOUR ACCOUNT IS UNDER REVIEW". This issue has been raised on multiple occasions via their online support, yet no solution. Operators keep saying everything looks fine and normal from their end, yet from my end i can't login which made me confused and frustrated.

Also, I have a pending withdrawal of 39 USD and a balance of 29 USD, making a total balance of 68 USD.

They say my account is normally, with no restrictions on it, despite these I still can not access my account, and no help is coming. It is sad, and I am frustrated.

Please, I need your help on this.

Below are screenshots with the operator

Hello,

I had a problem with this site, Mr. Pacho.

In February 2025, I won 3000 euros, but they never paid me despite my numerous follow-ups.

I haven't received anything. I hope you can help me, please.

I followed all the rules, the bonus, and lost a lot of money

Could you please help me resolve this situation

Hi, the reason for this complaint is very simple, I have been waiting for two withdrawals that sum 634 euros ever since the 30rd of January. They still aren't paid, they haven't asked for kyc, and in chat they tell me to keep waiting. I am attaching the withdrawal of the highest amount and it shows the date.

Hey AskGamblers,

I’m having an issue with Mr Pacho Casino. I requested a withdrawal of 1200€ a week ago, and it still hasn’t been processed.

I’ve contacted customer support, but I’ve only gotten vague responses and no real answers about when I’ll get my money.

Can you help me out and look into this? I’d really appreciate it!

Thanks,

Dear AskGamblers Team,

I am writing to formally report an issue regarding delayed and repeatedly denied payment of my winnings from the casino MrPacho.com, one of your regulated partners.

On 22.12 , I won a total of €335 while playing on the MrPacho.com platform. Despite more than 7 days having passed since I requested the withdrawal, I have yet to receive the payment.

I have contacted MrPacho.com’s customer service multiple times via [mention channel, e.g., live chat, email, etc.] but have only received generic responses with no resolution to my issue. This delay and lack of action are unacceptable, particularly as the amount in question is modest compared to the funds I have deposited and lost on their platform.

As the regulating authority, I kindly request your intervention to ensure MrPacho.com complies with fair play and transparency rules. I would appreciate confirmation of the expected timeline to receive my winnings.

I am available to provide any supporting documentation, such as screenshots or records of my communications with MrPacho.com’s customer service team, if necessary.

Thank you in advance for your attention to this matter. I look forward to hearing from you soon.

Kind regards,

< personal information >

Made a withdrawal over a week ago, but money is nowhere to be seen.

Seen a lot of the same feedback from other customers so they probably just push back the withdrawal so people play their money away.

I would have liked to verify my account so that the withdrawal would be faster, but they say "There is no need to do that” and my verification tab is not even open. Live chat says that I don't need to verify and email support says that I have to.

Contacted customer support and live chat on many different days and they said that they sent a message to the verifying and finance team but nothing happened.