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Moonwin Casino

Unsere Bewertung CasinoRank
8.8/10
CasinoRank
Spielerbewertung 76 Bewertungen
Beschwerdebeantwortung 5 Beschwerde
4 Tage durchschn. 5 Beschwerde

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Ansicht des Herausgebers

Insgesamt haben wir keine Bedenken bezüglich des Casinos. Die Benutzeroberfläche ist benutzerfreundlich, und wir konnten die Website reibungslos und ohne Probleme nutzen. Der Live-Chat ist leicht zu finden, die Menüs sind zugänglich, und die Spielelobby ist benutzerfreundlich.

Was uns gefällt
  • 24/7 LIve Chat
  • VIP-Programm
  • bekannte Spielanbieter
Was uns nicht gefällt
  • Auszahlung in Raten nach 15.000 Euro möglich
Offenlegung von Partnern

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Moonwin Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.moonwin.com/
Gründungsjahr
2023
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Italienisch, Französisch, Deutsch, Englisch, Norwegisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile, Download

Allgemeine Informationen über Moonwin Casino

Moonwin Casino ist ein Online Casino mit einer umfangreichen Auswahl an Spielen von führenden Anbietern. Die Website unterstützt mehrere Sprachen, die jederzeit ausgewählt werden können.

Sie können das Casino von praktisch jedem Web- oder Mobilgerät aus nutzen. Wenn Sie mobile Casinos bevorzugen, können Sie sich einfach über die neuesten Smartphones und Tablets anmelden oder registrieren.

Als Mitglied haben Sie möglicherweise die Möglichkeit, dem "Cosmic Cash Club" beizutreten, der für VIPs gedacht ist. Dort können Sie Punkte sammeln und gegen Belohnungen eintauschen.

Weitere Informationen über das Casino finden Sie in unserer nachfolgenden Online Casino Bewertung.

StallCation

Moonwin Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten Moonwin Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

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Exklusives Angebot
111% bis zu 3.333 € + 111 Freispiele, 1. Einzahlung
Umsatzanforderung 40xb
Bonus Code CHRISTMAS
Mindesteinzahlung 200 R
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110% bis zu 1,000 € + 100 Freispiele, 1. Einzahlung
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Bonus Code ASKG110
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150% bis zu 5.000 € + 100 Freispiele High Roller Bonus
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €100
Exklusives Angebot
111% bis zu 3.333 € + 111 Freispiele, 1. Einzahlung
Umsatzanforderung 40xb
Bonus Code CHRISTMAS
Mindesteinzahlung 200 R
Exklusives Angebot
110% bis zu 1,000 € + 100 Freispiele, 1. Einzahlung
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €20
Exklusives Angebot
150% bis zu 5.000 € + 100 Freispiele High Roller Bonus
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €100
1. Einzahlung
100% bis zu 5.000 € + 100 Freispiele, 1.Einzahlung
Umsatzanforderung 40xb
Bonus Prozentsatz 100%
Mindesteinzahlung €20
Match-Bonus
75% bis zu 1.000 € + 50 Freispiele, 2. Einzahlung
Umsatzanforderung 40xb
Bonus Code MOON75
Mindesteinzahlung €20
Match-Bonus
50% bis zu 500 € + 30 Freispiele, 3. Einzahlung
Umsatzanforderung 40xb
Bonus Code MOON50
Mindesteinzahlung €20
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Bonus Code WED50
Mindesteinzahlung €20

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Moonwin Casino hinterlassen haben.

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Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Gelöst
€11845

Beschwerde-Statistik

Gelöst 5
Durchschn. Betrag $ 4,514
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 4 Tage

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Spielerbewertung
9.1/10 76 Bewertungen

Top-Bewertungen unserer Spieler

Moonwin is a great casino that really pays out well! The withdrawals are almost instant - usually just 30 minutes to an hour. I really enjoy the games here, and they give out amazing bonuses and even award you extra money, which makes playing even more fun.

Sometimees the game selection feels a bit limited, and players might miss more variety in slots, table gamess,, and fresh new releases every month!!!!

Dear Leo, Thank you so much for sharing your detailed review. We’re delighted to hear that you’re enjoying the fast withdrawals - getting your winnings within 30 minutes to an hour is exactly the smooth payout experience we aim to provide. It’s also wonderful to know that you’re having fun with the games and appreciating the generous bonuses and extra rewards. We also truly value your feedback about the game selection. While we offer a wide range of top pokies, slots, and table games, we understand that players always look forward to more variety and new releases. Your comment is very helpful, and our team is continuously working on expanding the catalogue and bringing in fresh titles every month to keep the experience exciting. Your insights motivate us to keep improving every part of the platform, from smoother navigation to more diverse games and rewarding promotions. If you ever have any questions, suggestions, or need assistance, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

I really like that they have their own rules for themselves and their customers. That way they can follow whatever rules they want at any time. Beware!

Casino has T&C`s but customer version ends 7.4 section and they have they own version section number 12.6. All withdrawal requests go through a security verification process. This may cause minor delays. You can preper to that "minor" means 48 hours. After you try to ask this from support, they close the chat and block you to take contact any more. Nice customer support! Be careful and choose another site!

Dear Customer, We are truly sorry to hear about your disappointing experience and the frustration it has caused. We understand how important clear communication and timely processing are for every player, and we regret that your recent interaction left you feeling dissatisfied. Transparency and fairness are very important to us, and we appreciate you sharing your perspective on this matter. Your feedback helps us identify areas where we can improve and ensure our procedures and support remain efficient and respectful to all customers. Please reach out once more via email at [email protected] so we can better understand your experience and provide the necessary assistance. Best Regards, Moonwin Team

user avatar

It was powerful!) Moonwin was the first online casino I signed up with, and honestly, based on my experience with them, it's a great casino in every way. Even when it came to verifying my documents, they were extremely fast, and when I won a large sum, the money was credited to my account quickly and without any complications. I can say with confidence that Moonwin... is a casino you can trust!!

Dear Player, Thank you so much for sharing your powerful and enthusiastic review. We’re truly delighted to hear that your first experience with an online platform has been such a positive one. It’s wonderful to know that the document verification was handled quickly and smoothly, and even better that your large win was paid out fast and without any complications. Providing reliable, secure, and hassle-free withdrawals is something we take great pride in. Hearing that you trust the platform means a lot to us. Your confidence motivates us to keep improving every aspect of the experience, from top pokies and slots to seamless navigation, exciting promotions, and fast, friendly support. If you ever have any questions, suggestions, or need assistance, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

Why did I choose Moonwin? Simple — my second deposit landed me my first jackpot! Fast and fair withdrawals really built my trust in them. Moonwin team, you’ve truly earned it. Thanks for all your efforts!

Dear Player, Thank you so much for sharing your wonderful review. We’re thrilled to hear that your second deposit brought you your very first jackpot - what an exciting moment! It’s fantastic to know that the fast and fair withdrawals helped build your trust, as providing a smooth and reliable payout experience is something we work hard to deliver. Your kind words truly mean a lot to us. Knowing that our team’s efforts are appreciated motivates us to keep improving every part of the platform, from top pokies and slots to seamless navigation and rewarding promotions. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

Withdrawals on Moonwin are super quick, usually taking just 24-48 hours during the weekdays! Just a little heads up, though—I can’t make withdrawals on weekends. There’s a wonderful selection of games available, from slots to live roulette tables, and the interface is really user-friendly, making it easy to find and switch games while enjoying a seamless experience. The VIP Levels on Moonwin are also very interesting if you play a lot, as they add extra motivation to keep spinning and climbing higher for those perks. The only thing I dislike about Moonwin is the withdrawal limits, as I like to gamble big amounts, but the limit is around $30000 per month, I think… Maybe it’s a good thing, so I won’t play too much!

Dear Player, Thank you so much for sharing such a detailed and thoughtful review. We’re delighted to hear that your withdrawals have been super quick during weekdays, typically within 24-48 hours. While weekend processing isn’t available, we truly appreciate your understanding and are always working to optimize payout speed across the board. It’s wonderful to know that you’re enjoying the wide selection of games, from top pokies and slots to live roulette tables. We’re also glad the user-friendly interface makes it easy for you to browse, switch, and enjoy a seamless experience. And we’re happy to hear that the VIP Levels keep you motivated – designing a rewarding progression system is something we put a lot of care into. Regarding the withdrawal limits, we appreciate your honest feedback. Limits are in place for security and responsible gaming reasons, but we understand it can feel restrictive for high-stakes players. Still, as you mentioned, it can be a helpful safeguard too – and we’ll continue reviewing these limits to ensure they remain fair and balanced. Your insights truly motivate us to keep improving every part of the platform, from smooth payments to exciting promotions and premium gameplay. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

Overall, it's a good casino, with all the well-known slots and providers, and many options for paying out or making deposits. Withdrawals take different amounts of time, but usually up to 3 days if you are verified.

Dear Olivia, Thank you so much for sharing your review. We’re delighted to hear that you’re enjoying the wide variety of well-known slots and providers, as well as the many options available for both deposits and withdrawals. Offering a strong selection of games and flexible banking methods is something we always strive to deliver. We also appreciate you mentioning the withdrawal times. While processing can vary depending on verification and payment method, we’re continually working to make payouts as fast and smooth as possible for all players. Your feedback truly motivates us to keep improving the overall experience, from top pokies and slots to exciting promotions and seamless navigation. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

Moonwin offers a great selection of games and fantastic deals that make play affordable, and the withdrawal process is so simple. I love playing here. You rock! ❤️

Dear Jessica, Thank you so much for sharing your wonderful review. We’re delighted to hear that you’re enjoying the great selection of games and finding the deals both exciting and affordable. It’s fantastic to know that the withdrawal process has been simple and smooth for you – providing fast, hassle-free payouts is something we work hard to maintain. Your kind words truly motivate us to keep enhancing the overall experience, from top pokies and slots to engaging promotions and seamless gameplay. We’re thrilled that you love playing here – you rock too! ❤️ If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

I have played for a while but feel I have a gambling problem. For months I have asked support for them to close my account but they refuse to do it. You can not in your profile set your own limits or put yourself on a break but have to go through support and they don’t answer. This casino does NOT support responsible gaming and I think they should have a warning for that.

Dear Jesscar, Thank you for taking the time to share your experience. We sincerely apologize for not meeting your expectations, especially concerning such a serious matter as responsible gaming. We are truly sorry to hear that your repeated requests for account closure due to gambling concerns were not addressed. At Moonwin, we are fully committed to promoting responsible gaming and ensuring that players have access to the tools they need to stay in control. The situation you described is deeply concerning and not reflective of the standards we strive to uphold. We would like to investigate your case immediately. To do so, please contact us directly at [email protected]. Your feedback is invaluable in helping us improve our services and safeguard our community. Best regards, Moonwin Team

user avatar

My favorite casino. Never felt any stress with them. All payouts and deposits usually go smoothly and my agent is always in touch. MoonWin has a great selection of instant games that I mostly play, so it's my favorite casino

Dear Customer, It’s wonderful to hear that MoonWin has provided you with such a smooth and stress-free experience! Having a reliable agent and seamless transactions truly make a difference. We're also glad that you enjoy the selection of instant games. Thanks for sharing your positive feedback, and may your future games be just as enjoyable! 🎰✨ Best regards, MoonWin team

user avatar

I was impressed by the design and usability of the site. Everything is easy to find, and the game filters make browsing a breeze. The slot games with progressive jackpots are particularly exciting and fun to play.

Some of the older games didn’t load properly on my mobile device. It seems like they need to update a few titles to ensure compatibility across all devices.

Dear Ryan, Thank you for sharing your feedback about your experience with MoonWin! We're delighted to hear that you enjoyed the design and usability of our site, as well as the game filters that make your browsing effortless. We're especially glad that the progressive jackpot slots brought you excitement - those are always a fan favorite! Regarding the older games not loading properly on your mobile device, we truly appreciate you bringing this to our attention. Compatibility is a priority for us, and we continuously work with providers to ensure that all games perform smoothly across devices. We'll pass this feedback along to our technical team for review and improvement. If you experience any specific issues in the future, please don't hesitate to reach out to us via chat or at [email protected]. Our support team is available 24/7 to assist you. Thank you for choosing MoonWin, and we hope to keep providing you with enjoyable gaming experiences! Best regards, MoonWin team

user avatar

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