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Moonwin Casino ist in Ihrem Land nicht verfügbar, versuchen Sie es mit folgenden:

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Moonwin Casino

Unsere Bewertung CasinoRank
9.1/10
CasinoRank
Spielerbewertung 118 Bewertungen
Beschwerdebeantwortung 6 Beschwerden
4 Tage durchschn. 6 Beschwerden

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Ansicht des Herausgebers

Insgesamt haben wir keine Bedenken bezüglich des Casinos. Die Benutzeroberfläche ist benutzerfreundlich, und wir konnten die Website reibungslos und ohne Probleme nutzen. Der Live-Chat ist leicht zu finden, die Menüs sind zugänglich, und die Spielelobby ist benutzerfreundlich.

Was uns gefällt
  • 24/7 LIve Chat
  • VIP-Programm
  • bekannte Spielanbieter
Was uns nicht gefällt
  • Auszahlung in Raten nach 15.000 Euro möglich
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Moonwin Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.moonwin.com/
Gründungsjahr
2023
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Italienisch, Französisch, Deutsch, Englisch, Norwegisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile, Download

Allgemeine Informationen über Moonwin Casino

Moonwin Casino ist ein Online Casino mit einer umfangreichen Auswahl an Spielen von führenden Anbietern. Die Website unterstützt mehrere Sprachen, die jederzeit ausgewählt werden können.

Sie können das Casino von praktisch jedem Web- oder Mobilgerät aus nutzen. Wenn Sie mobile Casinos bevorzugen, können Sie sich einfach über die neuesten Smartphones und Tablets anmelden oder registrieren.

Als Mitglied haben Sie möglicherweise die Möglichkeit, dem "Cosmic Cash Club" beizutreten, der für VIPs gedacht ist. Dort können Sie Punkte sammeln und gegen Belohnungen eintauschen.

Weitere Informationen über das Casino finden Sie in unserer nachfolgenden Online Casino Bewertung.

StallCation

Moonwin Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten Moonwin Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

Alle Boni entdecken
Exklusives Angebot
111% bis zu 3.333 € + 111 Freispiele, 1. Einzahlung
Umsatzanforderung 40xb
Bonus Code CHRISTMAS
Mindesteinzahlung 200 R
Exklusives Angebot
110% bis zu 1,000 € + 100 Freispiele, 1. Einzahlung
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €20
Exklusives Angebot
150% bis zu 5.000 € + 100 Freispiele High Roller Bonus
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €100
Exklusives Angebot
111% bis zu 3.333 € + 111 Freispiele, 1. Einzahlung
Umsatzanforderung 40xb
Bonus Code CHRISTMAS
Mindesteinzahlung 200 R
Exklusives Angebot
110% bis zu 1,000 € + 100 Freispiele, 1. Einzahlung
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €20
Exklusives Angebot
150% bis zu 5.000 € + 100 Freispiele High Roller Bonus
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €100
1. Einzahlung
100% bis zu 5.000 € + 100 Freispiele, 1.Einzahlung
Umsatzanforderung 40xb
Bonus Prozentsatz 100%
Mindesteinzahlung €20
Match-Bonus
75% bis zu 1.000 € + 50 Freispiele, 2. Einzahlung
Umsatzanforderung 40xb
Bonus Code MOON75
Mindesteinzahlung €20
Match-Bonus
50% bis zu 500 € + 30 Freispiele, 3. Einzahlung
Umsatzanforderung 40xb
Bonus Code MOON50
Mindesteinzahlung €20
Reload Bonus
50% bis zu 300 € + 50 Freispiele Reload
Umsatzanforderung 40xb
Bonus Code WED50
Mindesteinzahlung €20

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Moonwin Casino hinterlassen haben.

Alle Beschwerden anzeigen
Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Gelöst
€11845

Beschwerde-Statistik

Gelöst 6
Durchschn. Betrag $ 3,762
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 4 Tage

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Spielerbewertung
9.3/10 118 Bewertungen

Top-Bewertungen unserer Spieler

Pretty solid experience so far. The setup was quick, and the features are robust enough for my needs. It’s not perfect—there was a small delay with the verification email—but once that was sorted, everything ran like a dream. Solid 9/10 from a very happy customer. Thanks for the help.

Dear Player, Thanks for your review. We truly appreciate you taking the time to share such detailed feedback. We’re glad to hear that your overall experience has been solid and that the setup process was quick and easy. It’s also great to know that once the small delay with the verification email was resolved, everything ran smoothly for you. We appreciate your patience during that step, as verification is an important part of keeping the platform secure. We continuously work on optimizing performance and improving every detail to deliver one of the best online casino experiences, with a wide range of slots, pokies, live casino games, and attractive bonus offers. A solid 9/10 from a happy customer truly means a lot to us. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

I just discovered Moonwin Casino. So far, I’m quite satisfied. I definitely plan to continue exploring their website and playing on the platform. I also appreciate that the support is quick when we need help. The withdrawals also seem to be fairly fast. There is a wide variety of games as well, with plenty of options to suit everyone.

Dear Micky, Thanks for your review. We truly appreciate you taking the time to share your first impressions. We’re delighted to hear that you’re satisfied so far and that you plan to continue exploring the platform. It’s great to know that our quick and helpful support team made a positive impact when you needed assistance. We’re also pleased that withdrawals seem fairly fast and that you’re enjoying the wide variety of games available. Offering a diverse selection of slots, pokies, and live casino options with attractive bonus promotions is something we continuously focus on to provide one of the best online casino experiences. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Honestly, I didn't expect much, but this service really blew me away. The interface is super clean, and everything works exactly how it’s supposed to. No glitches or annoying lag. It’s rare to find something this reliable nowadays. Definitely going to keep using it for the foreseeable future.

Dear Player, Thanks for your review. We truly appreciate you taking the time to share such thoughtful feedback. We’re thrilled to hear that we exceeded your expectations. Creating a clean, intuitive interface and ensuring that everything runs smoothly without glitches or lag is something we take very seriously. It’s fantastic to know that you find the platform reliable and enjoyable to use. Our team continuously works on optimizing performance and expanding our selection of slots, pokies, and live casino games, along with attractive bonus offers, to deliver one of the best online casino experiences possible. We’re delighted to hear you’ll be staying with us for the foreseeable future. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

I love playing Chicken Road 1 and 2 at Moonwin. Thank you for adding these games. The website is convenient and works without any problems on mobile devices. There are many ways to withdraw money, and I haven't had any problems with that. A reliable casino.

Dear Laura, Thanks for your review. We truly appreciate you taking the time to share your experience. Expanding our selection of popular slots and unique titles is something we continuously focus on to provide one of the best online casino experiences. It’s also great to know that the website works smoothly on your mobile device and that you’ve had no issues with withdrawals. Providing a convenient, user-friendly platform with reliable payout options and exciting bonus offers is always our priority. Your kind words and trust mean a lot to us. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Finally, a casino with an adequate RTP% and withdrawal conditions. Payouts are made after a simple verification process that does not require any manipulation of documents, just the basic set.

Dear Thompson, Thanks for your review. We truly appreciate you taking the time to share your experience. We’re delighted to hear that you value our RTP levels and fair withdrawal conditions. Transparency and balanced gameplay across our wide range of slots, pokies, and live casino games are very important to us, so it’s great to know this met your expectations. It’s also wonderful to hear that the verification process was simple and straightforward for you. We aim to keep security procedures clear and efficient, requesting only the basic documents necessary to ensure safe and smooth payouts. Your feedback motivates us to continue delivering one of the best online casino experiences, along with attractive bonus offers and reliable service. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

The support is helpful and fast, and I have been given bonuses for no reason on several occasions. Withdrawals usually take up to 3 days, sometimes up to 5. I don't know how it works, but I always get everything. I recommend it!

Dear Kinar, Thanks for your review. We truly appreciate you taking the time to share your detailed feedback. We’re delighted to hear that you find our support team helpful and fast. Providing quick and professional assistance is very important to us, and it’s great to know you’ve had positive experiences. We’re also glad you’ve enjoyed receiving bonuses - we regularly run promotions and special rewards to make the experience with our slots, pokies, and live casino games even more exciting. Regarding withdrawals, processing times can sometimes vary depending on standard verification procedures and transaction volumes. However, we’re pleased to hear that you always receive your payouts successfully. Ensuring secure and reliable withdrawals is a top priority for us. Thank you for your recommendation - it truly means a lot. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

The loyalty program looks profitable and interesting. You start to notice the real return from the game as you move up the levels. I got higher withdrawal limits, cashbacks, and a personal agent. It's not like a futile struggle for points; I get real benefits from playing on this site.

Dear Player, Thank you for your review and for sharing your experience with the loyalty program. We’re glad to hear that you find it rewarding and that the benefits become truly noticeable as you progress through the levels. Higher withdrawal limits, cashbacks, and having a personal agent are designed to offer real value, not just points. It’s great to know that you feel the rewards reflect your gameplay and add to your overall enjoyment. Providing meaningful benefits alongside a strong selection of slots and pokies is always a key focus for us. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

The collection of games on the website is impressive, quite modern, and constantly updated. Most games are from well-known providers and work well. Support is available both in live chat and via email, and even by phone for VIP players. Overall, I like Moonwin Casino and can't name any significant drawbacks.

Dear Player, Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you enjoy the impressive and modern collection of games, as well as the fact that they are regularly updated and run smoothly from well-known providers. It’s also great to know that our support options - live chat, email, and phone assistance for VIP players - met your expectations. Providing reliable support alongside a strong selection of slots and pokies is always a top priority for us. Your feedback truly motivates our team to keep improving and delivering an enjoyable gaming experience. If you ever have any questions or suggestions, please feel free to contact our support team via live chat or email at [email protected]. We are always happy to help. Best regards, Moonwin Team

user avatar

Gutes Casino. Mit guten Spielen. Support und allem weiteren. Was es hier zu einer top Adresse macht. Ich würde immer wieder hier spielen und meine Freude teilen.

Nichts, was ich wirklich nennen könnte. Alle Angaben, die ich bisher gemacht haben, waren aus bestem Wissen und gewissen und ich habe nichts auszusetzten.

Das beste Casino was ich kenne. Die Einzahlung ist Spitze und die Auszahlung richtig schnell. Auch die Bonusse sind top. Ich kann es nur weiterempfehlen.

Der Support ist Englisch, aber das ist kein Problem. Ich kann eigentlich nichts schlechtes sagen. Würde mir etwas ausdenken müssen, mir fällt nichts ein.

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