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Moonwin Casino

Unsere Bewertung CasinoRank
8.8/10
CasinoRank
Spielerbewertung 76 Bewertungen
Beschwerdebeantwortung 5 Beschwerde
4 Tage durchschn. 5 Beschwerde

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Ansicht des Herausgebers

Insgesamt haben wir keine Bedenken bezüglich des Casinos. Die Benutzeroberfläche ist benutzerfreundlich, und wir konnten die Website reibungslos und ohne Probleme nutzen. Der Live-Chat ist leicht zu finden, die Menüs sind zugänglich, und die Spielelobby ist benutzerfreundlich.

Was uns gefällt
  • 24/7 LIve Chat
  • VIP-Programm
  • bekannte Spielanbieter
Was uns nicht gefällt
  • Auszahlung in Raten nach 15.000 Euro möglich
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.


Moonwin Casino Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.moonwin.com/
Gründungsjahr
2023
Lizenzen
Curacao
Unternehmen
Partnerprogramm
Sprachen
Italienisch, Französisch, Deutsch, Englisch, Norwegisch
Typ
Instant Play, Krypto Casino, Live Casino, Mobile, Download

Allgemeine Informationen über Moonwin Casino

Moonwin Casino ist ein Online Casino mit einer umfangreichen Auswahl an Spielen von führenden Anbietern. Die Website unterstützt mehrere Sprachen, die jederzeit ausgewählt werden können.

Sie können das Casino von praktisch jedem Web- oder Mobilgerät aus nutzen. Wenn Sie mobile Casinos bevorzugen, können Sie sich einfach über die neuesten Smartphones und Tablets anmelden oder registrieren.

Als Mitglied haben Sie möglicherweise die Möglichkeit, dem "Cosmic Cash Club" beizutreten, der für VIPs gedacht ist. Dort können Sie Punkte sammeln und gegen Belohnungen eintauschen.

Weitere Informationen über das Casino finden Sie in unserer nachfolgenden Online Casino Bewertung.

StallCation

Moonwin Casino Boni

Werfen Sie einen Blick auf unsere Auswahl der besten Moonwin Casino Boni und Wählen Sie einen, der Ihren Bedürfnissen am besten entspricht.

Alle Boni entdecken
Exklusives Angebot
111% bis zu 3.333 € + 111 Freispiele, 1. Einzahlung
Umsatzanforderung 40xb
Bonus Code CHRISTMAS
Mindesteinzahlung 200 R
Exklusives Angebot
110% bis zu 1,000 € + 100 Freispiele, 1. Einzahlung
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €20
Exklusives Angebot
150% bis zu 5.000 € + 100 Freispiele High Roller Bonus
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €100
Exklusives Angebot
111% bis zu 3.333 € + 111 Freispiele, 1. Einzahlung
Umsatzanforderung 40xb
Bonus Code CHRISTMAS
Mindesteinzahlung 200 R
Exklusives Angebot
110% bis zu 1,000 € + 100 Freispiele, 1. Einzahlung
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €20
Exklusives Angebot
150% bis zu 5.000 € + 100 Freispiele High Roller Bonus
Umsatzanforderung 35xb
Bonus Code ASKG110
Mindesteinzahlung €100
1. Einzahlung
100% bis zu 5.000 € + 100 Freispiele, 1.Einzahlung
Umsatzanforderung 40xb
Bonus Prozentsatz 100%
Mindesteinzahlung €20
Match-Bonus
75% bis zu 1.000 € + 50 Freispiele, 2. Einzahlung
Umsatzanforderung 40xb
Bonus Code MOON75
Mindesteinzahlung €20
Match-Bonus
50% bis zu 500 € + 30 Freispiele, 3. Einzahlung
Umsatzanforderung 40xb
Bonus Code MOON50
Mindesteinzahlung €20
Reload Bonus
50% bis zu 300 € + 50 Freispiele Reload
Umsatzanforderung 40xb
Bonus Code WED50
Mindesteinzahlung €20

Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Moonwin Casino hinterlassen haben.

Alle Beschwerden anzeigen
Moonwin Casino - Refuse to refund loss due to responsible gaming

Account holder: < sent to casino >

Casino: MoonWin Casino

Issue: Failure to apply responsible gaming measures despite repeated requests

Period: 12–16 December

Amount involved: €11,845.50 pending withdrawals

I am submitting this formal complaint regarding MoonWin Casino’s failure to uphold its responsible gaming obligations, despite my repeated and explicit requests for a temporary account limitation / cooldown period.

I contacted MoonWin before my losses occurred, clearly stating that I was playing excessively, felt at risk, and needed my account restricted to prevent further gambling while my withdrawals were pending. These requests were ignored, deflected, or delayed, directly resulting in significant financial harm.

Timeline of Events

12 December – 03:41

I contacted VIP support and sent an email requesting:

A 48-hour cooldown

Full restriction of gameplay

Protection of my pending withdrawals (€11,845.50)

I explicitly stated that I had been playing a lot and needed a break for responsible gaming reasons.

12 December – 05:53

VIP support replied only about withdrawal processing and did not address my request for account limitation or cooldown.


12 December – 11:17

After losing approximately 30,000, I contacted support again, stating clearly:

I had asked for help earlier

My request was ignored

The losses occurred because my account was not limited when I asked

12 December – 14:18 to 14:30

I was told:

My account could not be frozen because I had a balance

Only my VIP manager could do this

I should wait for my manager to reply

Despite the fact that I was actively requesting responsible gaming intervention.

13 December – multiple contacts

I repeatedly asked for:

A 3-day cooldown

Temporary restriction of gameplay


Instead of action:

I received generic withdrawal responses

I was asked unnecessary questions


My request was continuously delayed or ignored


During this period, my losses increased significantly.


16 December – Final Response

After losing everything, MoonWin stated:


“Unfortunately, there’s not much we can do about this… we’re unable to issue any refund.”


This response ignores the fact that I requested help before the losses occurred.


Key Responsible Gaming Failures

I clearly communicated loss of control

I explicitly requested a cooldown / account restriction

My requests were repeated over several days

No immediate protective action was taken

I was allowed to continue gambling while withdrawals were pending

Support staff focused on retention and withdrawals instead of player protection

This is a direct breach of responsible gaming principles, where a player requesting limitation must be protected immediately, not delayed until further losses occur.

Impact

Because MoonWin failed to act when I requested help:

I lost eveything, they only approved one withdrawal earlier. the amount in the complaint here is lost.

My pending withdrawals were not protected

I experienced significant emotional distress

The situation escalated despite clear warning signs

These losses were preventable had MoonWin acted responsibly when first notified

staus Gelöst
€11845

Beschwerde-Statistik

Gelöst 5
Durchschn. Betrag $ 4,514
Durchschn. Dauer 4 Tage
Durchschn. Antwortzeit 4 Tage

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Spielerbewertung
9.1/10 76 Bewertungen

Top-Bewertungen unserer Spieler

Withdrawals happen quite quickly, usually within 24 to 48 hours on weekdays. However, you can't cash out on weekends. You can choose from a wide range of games, from slots to live roulette tables. The UI looks and feels excellent! If you play a lot, the VIP levels are also very fascinating.

Dear Monica, Thank you so much for sharing your positive review. We’re delighted to hear that the withdrawal process has been quick for you during weekdays and that you're enjoying the wide selection of games, from slots to live roulette tables. It’s great to know the interface feels excellent and that the VIP levels add even more excitement to your experience. Your feedback motivates us to keep improving and delivering a smooth, engaging environment across pokies, slots, live casino games, and real money withdrawals. If you ever have any questions or suggestions, our support team is always available via email - [email protected] or live chat. Best regards, Moonwin Team

user avatar

Casino is amazing and supports staff is top tier! Love playing here as I have been playing here for years my favourite website by far! Super quick replies and super fast withdrawal

Dear Player, Thank you so much for sharing your amazing review. We're delighted to hear that you've been enjoying the experience for years and that it remains your favorite place to play. It’s wonderful to know that you find our support team top tier, with super quick replies and fast withdrawals – providing reliable service is something we pride ourselves on. Your long-term trust means a lot to us, and your feedback motivates us to keep delivering the best possible experience across pokies, slots, live casino games, and real money withdrawals. If you ever have any questions or suggestions, our support team is always here to help via email - [email protected] or live chat. Best regards, Moonwin Team

user avatar

I was really happy with how quickly everything worked. Their sophisticated automated system made the KYC procedure quick and easy, and my withdrawal was processed in less than a day after I verified it. The money went into my bank account just a few hours after I got the confirmation. It was very easy. The website is very tidy, easy to use, and easy to get about.

Dear Amelia, Thank you so much for sharing your wonderful review. We’re delighted to hear that everything worked quickly and smoothly for you. It’s great to know that the automated system made the KYC process fast and easy, and that your withdrawal was processed in less than a day. Having the funds reach your bank account just a few hours after confirmation is exactly the seamless experience we aim to provide. We’re also happy to hear that you find the website tidy, easy to use, and simple to navigate. Your feedback motivates us to keep enhancing the overall experience across pokies, slots, live casino games, and real money withdrawals. If you ever have any questions or suggestions, our support team is always here to help via email - [email protected] or live chat. Best regards, Moonwin Team

user avatar

Fast withdrawals, good selection of games, and good bonuses. If I want tools like deposit limit or self-exclude, then this casino doesn't offer anything like this.

Casino doesn't take seriously the requests from a player who has gambling problems. Wanted to close my account, but the Manager wanted to have a verification from my doctor to do so. After requesting more times to put a deposit limit, the request was being ignored or delayed by the casino. Made a request for reimbursement but never got an answer since 15 September. Now I will go directly to the gambling authority.

Moonwin is a great place to spend your time - the registration bonus is awesome, and the community here is really friendly and supportive. You can just relax, have fun, and I’m sure everyone will find something they enjoy

Dear Player, Thank you so much for sharing your positive review. We're delighted to hear that you’re enjoying your time on the platform and that the registration bonus, friendly community, and overall atmosphere have made your experience so enjoyable. It’s great to know you can relax, have fun, and find games that suit your taste. Your kind words motivate us to keep improving and delivering an engaging and rewarding online casino environment. We also have more exciting promotions and features coming up, so feel free to explore them anytime. If you ever have any questions or suggestions, our support team is always available via live chat or email - [email protected]. Best regards, Moonwin Team

user avatar

I finally discovered my ideal online casino! The generous bonuses pulled me in, and the incredible variety of games keeps me coming back for more. The support team is outstanding-quick, friendly, and efficient... Withdrawals are always processed smoothly and without hassle. Definitely a casino worth trying!

Dear Player, Thank you so much for sharing your wonderful review. We’re delighted to hear that the generous bonuses, smooth withdrawals, and wide variety of pokies, slots, and live casino games have made your experience so enjoyable. It’s also great to know that our support team left such a positive impression with their friendly and efficient assistance. Your kind words inspire us to keep enhancing our platform and delivering the best real money online casino experience possible. We also have ongoing promotions you may enjoy, so feel free to explore them anytime. If you ever have any questions or suggestions, our support team is always available via live chat or email - [email protected]. Best regards, Moonwin Team

user avatar

There are a lot of different ways to pay here, which is very remarkable. I love being able to choose what works best for me, and every purchase goes through fast and without any problems. That smooth process definitely makes the whole experience better-everything just works perfectly...

Dear Julie, Thank you so much for sharing your positive review. We’re delighted to hear that you appreciate the wide variety of payment options available. Being able to choose the method that works best for you is something we consider very important, and it’s wonderful to know that every transaction has been fast and trouble-free on your end. A smooth and reliable payment process truly makes a big difference in the overall experience, and your feedback motivates us to keep refining it even further while continuing to offer top pokies, slots, and exciting promotions. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

I’ve been playing here for a few months now, and it’s easily become one of my favorite places to unwind. The slot selection is fantastic, with new games being added all the time ➕ plus, the payout speed is impressive - getting your winnings fast makes the experience even better! 🎰

Dear Edgar, Thank you so much for sharing your positive review. We’re delighted to hear that after a few months, the platform has become one of your favourite places to relax and unwind. It’s great to know you’re enjoying the fantastic slot selection, especially with new games being added regularly - keeping things fresh and exciting is something we always aim for. We’re also thrilled that the payout speed has impressed you. Getting your winnings quickly truly elevates the whole experience, and we’re glad it’s been smooth and satisfying for you. 🎰 Your feedback motivates us to keep enhancing everything from top pokies and slots to exciting promotions and seamless navigation. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

I’ve been playing for many years, and hands down, it’s the best online casino. Fast withdrawals, plenty of bonuses, weekly cashback, daily in-house tournaments, tons of game providers, awesome 24-hour live customer service, and - last but not least - stellar VIP hosts. I’ve never had a single issue in over 4 years with them!!!

Dear Paul, Thank you so much for sharing such an incredible review. We’re truly honored to hear that after many years of playing, you consider this the best online experience you’ve ever had. Knowing that you’ve enjoyed fast withdrawals, generous bonuses, weekly cashback, daily in-house tournaments, and a huge selection of game providers means the world to us. We’re especially happy that our 24-hour live customer service and dedicated VIP hosts have made such a strong impression. Providing reliable, friendly, and professional support is one of our top priorities, and hearing that you’ve never had a single issue in over 4 years is the highest compliment we could receive. Your loyalty and trust motivate us to keep improving every part of the platform, from top pokies and slots to exciting promotions and seamless gameplay. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

I’ve been playing at Moonwin for about a year now and I always have great results! They’re constantly adding new games, so it never gets boring and always stays exciting. I absolutely LOVE the cashback option too - sometimes I’m honestly surprised by how much cashback I end up getting.

Dear Kristina, Thank you so much for sharing your wonderful review. We’re delighted to hear that you’ve been enjoying your experience for about a year now and that the results have been consistently great. It’s fantastic to know that the constant addition of new games keeps things exciting for you - offering fresh pokies, slots, and live options is something we’re always working on. We’re especially happy that you love the cashback feature. It’s designed to give players an extra boost, and hearing that the amount sometimes surprises you in a good way makes us truly proud. Your feedback motivates us to keep enhancing the platform with even more new releases, rewarding promotions, and smooth navigation. If you ever have any questions or suggestions, feel free to reach out anytime at [email protected]. Best regards, Moonwin Team

user avatar

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