Maneki Casino

For once a casino that doesn't like anyone to cashout but the excuse is not approval of documents. All of my documents were approved within an hour. Seem to win alot as well.

It took 6 weeks to get my withdrawal. I had to use thepogg to get money. CS was scripted. My complaint is below. It got 10 times worse than this but this is the start. Hi, I have been trying to withdraw money from Maneki casino since 9th June. They have approved my withdrawal on numerous occasions but have been extremely dishonest on the method. Please note I have all chat logs and emails to support everything I say below.

My identification was approved before withdrawals. I don't gamble with credit cards. I only gamble with money I have in my bank account so use a mastercard debitcard to deposit.

10th June - withdraw money. I had 2 options to withdraw

1. credit card

2.Mifinity ewallet

I contacted live chat and asked for a bank withdrawal and submitted my bank account details which were approved. I pointed out that I don't have the bank withdrawal option on my withdrawal page and I was told just to just use credit card withdrawal. I withdrew $5000 and 2 days later this was cancelled with the excuse being I need to use bank withdrawal.

I replied and went on live chat to say I do not have the bank withdrawal option anywhere (I pointed out that it shows on the generic Maneki banking page but when I click on bank withdrawal it takes me back to my personal withdrawal page with only the 2 options of credit card withdrawal or Mifinity ewallet). I spent around 2 hours on emails and live chat and keep getting the same response (we will escalate this to another department). I received an email to say please withdraw by Mifinity Ewallet. I tried this but they dont support New Zealand bank accounts at this stage so I could not use.

I spent more hours on live chat and I was told to withdraw by credit card. I did so and this was cancelled after a few days with an email that said I need to withdraw by bank withdrawal. I again spent 2 hours on live chat to explain I have submitted my bank details but I don't have the option on my withdrawal page (I did send screenshots on no fewer than 10 occasions) I was told to request a manual bank withdrawal to the support email address. I did so and I received a reply that I need to complete the bank transfer on my withdrawal page.

I spent another few hours on live chat to point out I don't have the option to withdraw by bank on my withdrawal page. I was told this will be fixed today and wait for an email. To my dismay I received an email to say to withdraw by creditcard. I went on live chat and asked if I could withdraw by creditcard and they said "no sorry we don't allow creditcard withdrawals" I spent a few more hours on live chat and emails and I sent my bank details on at least 5 occasions. After 7 days I was told to withdraw by bank withdrawal, I would then point out I don't have this option on my withdrawal page. I would then receive an email to say please use the creditcard option to withdraw. I would do this and then withdrawal would be cancelled and receive an email to say use the bank withdrawal option. On the 21st I received an email to say I can withdraw by creditcard $1600 per 24 hour block. I went on live chat and pointed out I have a mastercard debit and I have submitted all of my bank details and they have been accepted and I just need a bank withdrawal. I was told to use the credit card option and a this will be by bank withdrawal. On the 21st of June I withdrew $1600 by creditcard (as advised) I contacted live chat and was told this has been processed and it will be 5-7 days for bank withdrawals. I still have not received my money. I was assured I could withdraw $5000 NZD per week. On the 29th I tried withdrawing my 2nd lot of $1600 and this was cancelled with the excuse that I can't withdraw until my first withdrawal until the first deposit is in my bank account.

I went on live chat and they said I can withdraw $21,000 per week and then reduced this to $5000 per week. I pointed out that I withdrew $1600 on the 21st June and my 2nd withdrawal of $1600 on the 29th was cancelled due to having to wait for my first withdrawal to be in my bank account. I asked why the casinos terms and conditions says I can withdraw $5000 per week but I can only withdraw $1600. They just kept saying you can withdraw $5000 per week and would not answer my question.

I have just again contacted live chat to say I still don't have my $1600 from the 21st of June. They said they are waiting for approval from my bank. I asked if I could have a reference number or a screenshot of the transaction so I could follow up with my bank. They said no we can't provide this. I was told to use the information on my withdrawal page. I pointed out it just says $1600 pending. I asked for proof of what bank account they sent it to and they said no we just sent it to your creditcard. This is extremely frustrating and it seems this casino is not truthful. I do play at many casinos and my favourite casinos transfer to my bank the same day. I know this is stalling and I did spend some of my winnings when my withdrawals were cancelled (I did have $5000NZD but is now $4400) I have since put wagering limits on my account.

I enjoy wagering on online casinos and have done so for 25 years. Gambling online is unregulated in New Zealand. Within the last 2 months rogue casinos have hit the headlines around ripping people off and now the government is looking into regulating this. The only thing between a total ban and being able to spend my dollar where I want is authorities like MGA/POGG. Please hold these rogue casinos to account. I just want my bank withdrawal and my money asap. The thing that bemuses me is what this casino is wanting to achieve. Only allowing players to withdraw $1600 and this taking at least 2 weeks and having no options to withdraw does not encourage customers to gamble with them.

The graphics and speed of the site, it rarely crashes. The deposit was quick and there were no problems of any kind. Great choice of games. Too bad about the problems

I easily deposited €50 yesterday and won €500 which I can't withdraw! I have sent all the necessary documents and they have been approved but still the withdrawal is not available. When I try to cash out I get the error "Oops, withdrawal option is not available! Activate your account to enable withdrawals! Check your email for the activation link we've sent! Click on the link and cash out!"


Non-existent customer support, no live chat and no one responds to the many emails sent.
Non-existent customer support, no live chat and no one responds to the many emails sent.

Mir gefällt das die slots sauber laufen.
Hammer Layout und Design gutes Einzalprogramm.
Geile Kunden service und die App hat kein Limit zum gambeln thx.

Manchmal werden Freispiele nicht gebucht bzw nicht übertragen. Ja auch der Registrierung Bonus hat gebucht und ich musste wegen einer abgebrochenne Transaktion 2 Tage mit dem Support betteln.

Oh so good games and I can more win in this. Very good administration, they are fast and nice help. Is legal casino if you win big money you don't must scarry to maybe casino don't withdraw you and banned (other casinos do this) but this is not. Very good gui and have more languages. The Best :)

I can't answer this question. I like all at this casino. But if I must only 1x bad is słower web only on Polish language. All is good !!

Very quick and professional support, awesome help and a lot of free bonuses from Maneki.
I never wait longer than minute for answer very quick payment awesome casino!

Super recommended casino, the games are varied and the deposit and withdrawal bonuses are fine, there are good bonuses and I would recommend the casino

I can't think of what I would improve or could there be more games providers and more free spins without deposit for everyone and otherwise !

Very rich games, fast deposit. Online video games. Sometimes I can win more than 250 €. Many bonuses. I was there more than 1 year, and I am glad, and will play next.

Also für mich ist Maneki von den Casinos die ich bis jetzt gespielt habe das beste einfachste casino viel spiele auswahl guter Service hier wird einem schnell und freundlich geholfen egal ob am tag oder nachts😎
Der Bonus die man zur Auswahl hat sind auch sehr gut finde es auch sehr gut bei Auszahlung von gewinnen werden auch schnell bearbeitet, bin sehr zufrieden einfach klasse casino nur zu empfehlen 😍umd je öfter man spielt desto mehr Vorteile hat man 😎

Also selbst wo ich mal ein Problem hatte würde es schnell behoben, deshalb kann ich nichts negatives über Maneki casino sagen finde es echt klasse

Good service to the player.
I like the games :)
Good system about for pay.
Fast contact with chat and mail.
Good bonus systems.
Good casino’s for having a great team!

Its a nice Casino to play.
My transactions are always fast.
The support is also fast and helps.
Think its a fair casino.